Ratings based on 1,518 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Our room had a plastic bag being held against a smoke detector with electrical tape and was a smudge on the wall in the bathroom but what looked to be the manager was very understanding and very helpful.
Comment from Hotel Management
17 Jun 2024 by Management, Hotel Management
Hello Joshua,I want to apologize for the issue you encountered with your room. It appears the cleanliness of the room was overlooked by the housekeeping team, and for that oversight, I offer my sincere apologies. Should you choose to visit our hotel in the future while in town, we would appreciate the opportunity to make amends. Thank you for bringing this matter to our attention; we value your feedback greatly. If you have any further concerns or queries, please feel free to contact our hotel directly. Thank you.
by A verified traveler from apache Junction
Posted 16 Jun 2024
We checked in about 5pm and everthing was fine...until 1am when security called, then banged on our door wanting to know if we checked in. Then wanted me to go to the front desk right then. Never had that happen before. I told him no and would straighten it out in the morning. The front desk didnt know why he did that
Comment from Hotel Management
17 Jun 2024 by -Lema/Management, Hotel Management
Hello Steven,Firstly, I would like to extend my sincerest apologies for the inconvenience and frustration you encountered during your stay. I want to assure you that we take the safety and security of our guests seriously. Our security team is trained to be vigilant and proactive in ensuring the well-being of our guests and integrity of our premises. In this particular situation, a miscommunication that originated at the front desk resulted in an error on the security report, indicating that your room was vacant when it was, in fact occupied. This discrepancy led to our security checking on the status of your room, as per our standard protocol. Our security's intention was to verify that no unauthorized individual had gained access to the rooms and was acting in accordance with our security protocols. I understand the timing and manner of his room check were not ideal, and for that, I sincerely apologize for any inconvenience or discomfort this may have caused you. I take full responsibility for the oversight. It is clear that additional training and communication protocols need to be reinforced to avoid such misunderstandings in the future. If you have any further concerns or if there is anything else I can assist you with, please do not hesitate to reach out the me directly at (360)657-0500 ext. 527.Thank you for choosing our hotel, and I sincerely hope to have the opportunity to welcome you back for a much-improved stay in the near future. Thank you.
by A verified traveler
Posted 15 Jun 2024
Staff fantastic
Comment from Hotel Management
16 Jun 2024 by Management, Hotel Management
Hello Roger,Thank you for taking the time to leave us great feedback and an amazing rating. We are pleased to read that our staff was a highlight during your stay. We look forward to welcoming you back in the near future. Thank you.
by A verified traveler
Posted 14 Jun 2024
Staff are awesome!! Trinity is so efficient and friendly!!
Comment from Hotel Management
14 Jun 2024 by Management, Hotel Management
Hello Angie,Thank you for taking the time to leave us a review. Trinity is definitely a great asset to our front desk. We will definitely be sharing your review with trinity. We look forward to seeing you on your next stay.
by A verified traveler
Posted 13 Jun 2024
Nice rooms and friendly staff
Comment from Hotel Management
15 Jun 2024 by Management, Hotel Management
Thank you for taking the time to leave us positive feedback and an awesome rating. We are glad to read that you enjoyed your stay with us and found both the accommodation and staff to your satisfaction. We look forward to welcoming you on your next visit.
by A verified traveler
Posted 12 Jun 2024
Clean and correct.right to the point will recommend to others
Comment from Hotel Management
12 Jun 2024 by Management, Hotel Management
Hello Fredy,We greatly appreciate you taking the time out of your day to leave us a review. We look forward to welcoming you back in the near future. Take care.
by A verified traveler from Lopez Island
Posted 11 Jun 2024
Convenient location for our travel. Front desk staff pleasant and helpful. I would stay there again.
Comment from Hotel Management
12 Jun 2024 by Management, Hotel Management
Hello Aimee,Thank you for taking the time to leave us a great rating and review. We are pleased to know that the front desk staff was a part of your highlight during your stay. We look forward to welcoming you on your next visit. Take care.
by A verified traveler
Posted 11 Jun 2024
Decent
Comment from Hotel Management
12 Jun 2024 by Management, Hotel Management
Thank you for taking the time to leave us a review and rating. We greatly appreciate it and look forward to welcoming you back. Take care.
by A verified traveler from Penticton
Posted 10 Jun 2024
The inn is very nice and priced very well. I can say the rooms are clean and well maintained. I would say that my only complaint would be the breakfast was not as nice as expected. Overall it’s was a good experience and value priced. I would recommend it.
Comment from Hotel Management
12 Jun 2024 by Management, Hotel Management
Hello Clifton,We greatly appreciate your feedback and rating. We are pleased that the cleanliness of your room was one of your highlights during your stay. We hope that the next time you are in the area you choose to lodge with us. Take care.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Management, Hotel Management
Thank you for taking the time to leave us an AWESOME rating. We look forward to welcoming you back in the near future.
