Ratings based on 194 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Denver
Posted 23 May 2024
We came into Arles and our hotel being fairly sick. The front desk operator, Charlotte, actually sat down with me and arranged a doctor appointment. The clinic required online registration and appointments. When she found that our US phone number did not fit, she substituted her own cell and then sent clinic updates to me through email. A lifesaver!
Room was very nice and an added bonus was both a tub and shower. Breakfast was typical and could have used a few additional choice, but what the heck. Hotel was very clean.
Comment from Hotel Management
25 May 2024 by flo, Hotel Management
Thank you for taking the time to review your visit.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Moreover, we are pleased to have been able to help you. We wish you a quick recovery.We look forward to welcoming you again. Best wishes,Florence
by A verified traveler
Posted 20 May 2024
I loved this place. It was only for one night but we had a lovely stay. Everyone was so nice, our room was so clean, and the area was wonderful to walk around!
Comment from Hotel Management
23 May 2024 by flo, Hotel Management
Dear Hana,Thank you for your rating on the very satisfactory experience you have had at Maison Volver.We are pleased to know that you enjoyed your stay with us.We hope to have you again in the near future.SincerelyFlorence
by A verified traveler
Posted 15 May 2024
Nice hotel in the old city
Comment from Hotel Management
15 May 2024 by Flo, Hotel Management
Thanks Michael for the positive review, We are pleased to read you enjoyed your stay with us. We do hope to welcome you back again , Kind regards Florence.
by A verified traveler from Orleans
Posted 11 May 2024
Excellent rainwater shower and full bathtub! Breakfast offered by hotel was terrible — the pastries were not fresh and we had a fruit salad that was small, with only watermelon and apples and both were overripe. Location is noisy as large tourist groups walk by each morning to see Arles, and there are bars around open until late at night. Expedia needs to clarify that free parking is available at the nearby train station it is not something the hotel offers or Guay.
Comment from Hotel Management
15 May 2024 by flo, Hotel Management
We was sorry to read that you did not enjoy your stay with us. We accept the fact of not pleasing to everyone but we do not accept bad faith.Our breakfast is greatly appreciated: a wide choice of quality products and above all, all the pastries are homemade every day: it is therefore impossible for them to be old!! The same goes for the fruit salad which only offers seasonal and local fruits! Calling it horrible is not acceptable and it is a lack of respect for the cook who arrives every morning at 6 o'clock.On the other hand, a few groups of tourists do pass by but it is not frequent and it is not noisy. No bars on our street, only restaurants which close at 10 p.m. and what's more, the service is indoors since the weather does not yet allow us to use the terraces.And finally, the hotel gives all the information for the different parking options to its guests upon arrival.However, we apologize that your experience was not as you expected.Best regards,Florence
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by flo, Hotel Management
Thank you very for ths 5/5 !!We would be very happy to welcome you again in our "maison".Best regards,Florence
by A verified traveler
Posted 30 Apr 2024
Helpful and thoughtful staff!
Comment from Hotel Management
3 May 2024 by Flo, Hotel Management
Thank you so much for these kind words.Looking forward to welcome you again very soon.Best regards,Florence
by A verified traveler
Posted 28 Apr 2024
Great location. :) No lift :(
Comment from Hotel Management
30 Apr 2024 by Flo, Hotel Management
Thank you so much for this great appreciation of our "maison" !Looking forward to welcome you again very soon,Best regards,Florence
by A verified traveler
Posted 25 Apr 2024
Very friendly staff.
Comment from Hotel Management
27 Apr 2024 by Flo, Hotel Management
Thank you Larry for these kind words.Best regards,Florence
by A verified traveler from Lopez Island
Posted 22 Apr 2024
Very nice boutique hotel convenient to the train station on north side of Arles just inside the city gate. Our Jr Suite was very comfortable. Nice cafe offering small plates. Wonderful staff. Highly recommended.
Comment from Hotel Management
23 Apr 2024 by FLO, Hotel Management
We are delighted to read your excellent review of your stay at Maison Volver. We're thrilled that you had such a wonderful experience with us.Kind regards,Florence
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Flo, Hotel Management
Thank you for this valuable appreciation.Best regards,Florence
