Ratings based on 90 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Mar 2024
The hotel boasts a stunning appearance, yet the service fell short of expectations considering the price point. Upon my early arrival at 8 a.m. – a common occurrence due to fluctuating flight times – I received no orientation regarding hotel amenities, including the necessity of dinner reservations. Moreover, a Wi-Fi outage compounded the issue, with no contingency plan communicated. When seeking local information, I was merely provided with a phone number, lacking any helpful guidance. It’s worth noting that dinner reservations are a requirement, a detail overlooked one day due to lack of network during a tour. Despite a request for assistance before departing for an 11-hour bus ride, the hotel declined to provide even a basic meal. Lastly, there was a discrepancy between Expedia’s quoted rate of approximately $340 for three nights and the higher amount charged upon settlement at the hotel.
Comment from Hotel Management
14 Mar 2024 by Hotel Apacheta, Hotel Management
Dear Suzie,We deeply regret the inconveniences you experienced during your stay at our hotel. We constantly strive to provide exceptional service, and it is disappointing to hear that we did not meet your expectations on this occasion.We want to explain that on the day of your arrival, unfortunately, there was a power outage in the entire area due to a vehicular accident that knocked down a streetlight pole. This affected our services, including Wi-Fi, and prevented us from adequately communicating any changes or contingencies to our guests. We sincerely apologize for any inconvenience this may have caused.Regarding the issue of pricing and the VAT charge, we want to clarify that it was informed to you that to avoid this tax it was needed to pay in USD and you requested to make the payment in Chilean pesos. According to local tax laws, when payment is made in the national currency, we are required by law to charge the Value Added Tax (VAT 19%). We regret if this was not clearly communicated at the time of check-in. Also, the total of your reservation was 305 USD tax included (256,5 with no tax). We understand your frustration regarding the lack of orientation regarding hotel amenities and dinner reservations. We will take your feedback seriously and reinforce our processes to ensure a better experience for our guests in the future.Best regards,Apacheta Hotel
by A verified traveler
Posted 13 Mar 2024
The staff was friendly and very accommodating. The property is very eco-friendly. The place has its own character. The food is very good. The sound of the serf and the ocean breeze makes it hard to leave
by A verified traveler
Posted 1 Feb 2024
The sea watch and the experience with nature around hotel (birds and sea fauna)
by A verified traveler
Posted 29 Jan 2024
The setting is wonderful, perched at the edge of Lisera beach where you can witness the sunset and enjoy sounds of the breakers. The building has a modernist look with many wood finishes. No air conditioning but always an ocean breeze.
by A verified traveler
Posted 12 Oct 2023 on Hotels
by A verified traveler
Posted 29 Mar 2022
We love birds so this was a paradise, right on the ocean and hundreds of sea and shore birds right out on the rocks at the water. This area would be perfect with a car as it is a bit far from the main part of town (although we appreciated this for relaxation and did just fine using Uber). Staff were very friendly. The sunsets could not be better.
by A verified traveler
Beautiful setting
Posted 3 Apr 2020 on HotelsWonderful setting on the beach. Check in was easy. Breakfast was amazing. Room was comfortable, despite no a/c. Internet not working in our room was major inconvenience. Otherwise we really enjoyed our stay.
by A verified traveler
What a view!
Posted 24 Feb 2020 on HotelsVery nice! Located between 2 public beaches. Easy parking. Quick check-in. English spoken. Comfortable bed, spacious room with awesome view. Really enjoyed our stay. Staff were very helpful and friendly. Breakfast was a treat, probably the best during our 6 weeks in Chile. Will return.
by A verified traveler
Posted 22 Aug 2019
Amazing location on the beach, peacefull and relaxing, excellent service and all members of staff spoke very good English and were all extremely helpful
by A verified traveler
Posted 8 May 2019 on Orbitz
