Ratings based on 76 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Mar 2024
Loved the facility, a little noisey but we were prepared. They did have noise cancelling doors to the balconey and it did help. Staff was attentive and helpful.
by A verified traveler from Naples
Posted 16 Jan 2024
Like close to town
No like stair and bathrooms
by A verified traveler
Posted 15 Jan 2024
Small hotel room and very narrow alley to get to the property, the staff were very nice and helpful.
by A verified traveler
Posted 17 May 2022 on Hotels
by A verified traveler
Posted 17 Dec 2021 on Hotels
The room service was dissatisfying. All my staying there not room service whatsoever
by A verified traveler
Great stay in Arequipa
Posted 20 Oct 2021 on Hotelsby A verified traveler from Minneapolis
Posted 13 Jan 2020 on Travelocity
Location! Location! Location! This hotel is walking distance to Plaza de Armas,shops, restaurants and more. The staff worked wonderfully with me to get an early check in.
by A verified traveler
Posted 8 Sep 2019
Nice clean property in great location. Breakfast was ok, but not as good as expected. Staff were friendly and worked hard to resolve an issue with my laundry.
Comment from Hotel Management
14 Sep 2019 by Hendry, Hotel Management
Thank you for taking the time to review our service. I would kindly ask you to tell us what could have been better with our breakfast, we will work based on your comments to improve it. You can send us a message customersatisfaction@hlefoyer.com
All the best,
by A verified traveler
Posted 29 Nov 2018 on Hotels
Le Foyer is a super cute hostel in a fantastic location in Arequipa. It’s only a two minute walk from the main plaza. It has a great design, was clean and had an amazing rooftops terrace with unparalleled views of the sunset. I arrived very early on a flight around 7am and was able to have breakfast on the rooftop terrace and check in to my room about 10am which I was very appreciative of. The only complaint I have is that it was EXTREMELY loud at night. To the point that earplugs weren’t even enough. Make sure that you get a room on the courtyard to save your sanity. Still, the good outweighed the bad.
Comment from Hotel Management
30 Nov 2018 by Hendry, Hotel Management
Dear McKenna,
Thank you for your time and your comment. We are happy you enjoyed the terrace and our service. We are trying to deal with the noise issue the best we can. We have out isolation on the outer and inner rooms and we are constantly dealing with the city council to take measurements. But most of all, we try to compensate with a great service in every way possible.
Thank you for your words, they show we are achieving these and we really appreciate it.
All the best and we wish to see you again soon in Arequipa.
by A verified traveler from australia
Posted 10 Jan 2018
Staff was very rude and locked us in the hotel. They would not let us leave in the morning to catch our transfer bus. The bus company ended up having to talk to them to let us leave. Terrible. I want my money back.
Comment from Hotel Management
16 Jan 2018 by Hendry, Hotel Management
Dear Jaeger
We are sorry about your comment. After doing the enquiries about it, it seems to be a confusion, as it looks like you thought we have charged you twice, or that you have already paid your booking fee. Let me please clarify that we do not charge in advance any amount unless it is a booking with a non-refundable rate. Your booking was with a standard rate, which means the credit card is used as guarantee only in case of no-show or damage to the property.
Under this circumstances we kindly ask you to check you bank statements and let us know if you've been charged twice, we definitely would refund all of the money you've been charged if it was our mistake. Otherwise, I would ask you to remove this comment as it is not accurate and doesn't reflect our customer oriented ethos.
The night staff had to do what it was instructed to her on situations like this, which was kindly asking you to pay for the money that was unpaid before the check out. To honor the truth, you had to pay your fee before you leave the hostel and the guys from the bus company understood that as well. It is not like you were locked in and they had to come to let you go as you're inferring in your comment.
Best regards,
Hendry Segovia
