Ratings based on 28 Verified Reviews
4.5 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Mar 2024
The staff are super nice. I think the owner's son, who manages the place, actually lives in a private apartment on the property. But the building is really old and the rooms are more like dug-out caves, designed specifically not to allow any sunshine in. I found them dark, dingy, and depressing, with a musty smell that I couldn't get rid of. The roof leaks into the room when it rains. You need to wear shoes or sandals in the room because of nails/screws that are used in the wood-plank flooring.
Location is fairly decent and near attractions and the mercado. If you are patient, you'll eventually get hot water in the shower. Community kitchen is OK but could use more of everything. Internet is unstable but sufficient for personal use but not for work, at least in my experience.
Comment from Hotel Management
6 Mar 2024 by Gonzal Moya, Hotel Management
Dear Robert, thank you for the comments, I would like to clarify some aspects, in the title of the advertisement it indicates Casona Moya, this house is from the beginning of the 17th century that with a great family effort we try to maintain it because it is declared as cultural heritage; For the architecture of the 17th century they designed them like this, if you needed more light you had the option of opening the windows of the door, each door has two windows so that light can enter, another alternative was to go out to the main patio where there are two tables, the Most guests go out to the main patio when they need to work, the third option was to open the doors to let in light. Regarding humidity, we are in the rainy season, since it is summer and in the ecological zone that Arequipa is in, in summer there is constant rain, even more so with the climate change that we are experiencing, and the rain is good for agriculture, but At the same time, it produces a sensation of humidity. Regarding hot water, you have to turn the shower knob to access hotter water. Communication is important. I would have offered you another room that is on the second level and the floor is not made of wood. Greetings from Arequipa
by A verified traveler
Posted 25 Jan 2024
Comment from Hotel Management
5 Feb 2024 by Gonzalo Moya, Hotel Management
Gracias Enrique, recuerda que tienes un nuevo amigo en Arequipa
by A verified traveler from Naples
Posted 17 Jan 2024
Close to town
Comment from Hotel Management
5 Feb 2024 by Gonzalo Moya, Hotel Management
Gracias Sra María.
by A verified traveler
Posted 27 Nov 2022 on Hotels
Comment from Hotel Management
5 Jan 2023 by Gonzalo Moya, Hotel Management
Gracias, ahora tienes un nuevo amigo en Arequipa
by A verified traveler from Soo Canada
Posted 3 Mar 2020
It was hundreds of years old but nicely kept. Location was great and the staff was very nice.
Comment from Hotel Management
3 Mar 2020 by Gonzalo, Hotel Management
Gracias William now u have a new friend in Arequipa
by A verified traveler
Posted 7 Feb 2020
Gonzalo, the owner is very helpful and accommodating. The location is three blocks away from the city center and one over from street full of food and other establishments. We enjoyed our stay. The house is an old charming home and Gonzalo explained the history of the house itself.
Comment from Hotel Management
9 Feb 2020 by GonzaloMoya, Hotel Management
Gracias por visitar mi hogar, vuelvan pronto
by A verified traveler
Posted 30 Nov 2019 on Hotels
The owner granted me an early check-in. However, the room wasn't the one I had requested. In fact it was located in a different premise, in another street some four or five minutes walk away.
This clean room was none too secure, a makeshift locking system was all that secured the door.
Comfortable single bed, wi-fi, CTV and adequate hot water shower.
Good value breakfast included in the price.
Comment from Hotel Management
6 Dec 2019 by Gonzalo, Hotel Management
Estimado Stephen
Para permitir que puedas ocupar la habitación a tu llegada 06:00 am, te dí la opción de la otra casa que administro, somos una familia que brinda el servicio de alojamiento a turistas, respecto a la seguridad de la puerta la voy a reforzar, gracias por tu comentario.
by A verified traveler
Great location
Posted 3 Jun 2019 on HotelsThe owners are very friendly and accommodating. They met us on arrival at 5am and let us into our room. They also stored our bags for us while we did the Colca Canyon.
Comment from Hotel Management
30 Jun 2019 by Gonzalo, Hotel Management
Simon thanks for ur visit; now you have new friend in Arequipa, came back soon
by A verified traveler
Posted 21 May 2019 on Hotels
Comment from Hotel Management
30 Jun 2019 by Gonzalo, Hotel Management
Yu-an thanks for ur visit; now you have new friend in Arequipa, came back soon
Recommended
for Everyoneby A verified traveler
Great location?
Posted 6 Jun 2018We enjoyed our stay here. Beds were comfortable, walking distance to everything, good wifi, early check in, nice owner. One minus thing is the hot water. We did not have hot water the first night we stayed. Other than that I highly recommend this place.
