Ratings based on 636 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Feb 2024 on Hotels
by A verified traveler
Lovely stay
Posted 21 Apr 2023 on HotelsLocation is fantastic - very easy access to town using the free train or a 15-20 minute walk. All staff were lovely and helpful. Great breakfast. Only downside is that the rooms are dated but given what we paid for the room we would definitely stay again. Bathtub and sauna a big plus!
Comment from Hotel Management
22 Apr 2023 by Receptionen , Hotel Management
Hello Nicholas,Thank you for taking the time to give us feedback! We are thrilled to hear you enjoyed your stay with us and thank you for the lovely comments about the hotels facilities and staff. Hope you had some lovely days in the mountains and we look forward to see you back soon again.Take care!Best regards,Hotell Fjällgården
by A verified traveler
Posted 19 Jul 2022
No help with carrying luggage up and down. The bonus was the nice girls handling the reception. The night staff seemingly non trained though without having knowledge of customerserbice when arriving late. Probably summer staff.
Comment from Hotel Management
20 Jul 2022 by Frida, Hotel Management
Dear Michael,
I'm very sorry to hear you didn't get the help you where expected at arrival. At this point, right after summer opening- we have a lot of new staff and some of them are all new in their position. It shouldn't affect the service towards our guests though. Is there something special that you are thinking about when saying that the night staff was not trained enough?
I really hope that we will get the chance to welcome you back and give you a better experience!
All good, Frida
Hotel Manager
by A verified traveler
Posted 14 Dec 2021 on Hotels
by A verified traveler
Fantastic location in Åre
Posted 11 Sep 2021 on HotelsAmazing location and great facilities!
by A verified traveler
Fjällgården_Åre; best location in Åre
Posted 10 Apr 2021 on HotelsBest location with lift outside the door. Comfortable beds, quite small rooms though. Fresh relaxation area and hot tubs to book, a big plus. Large areas for sitting and chilling, playing cards, hanging out with a fireplace. Good breakfast. Serviceminded staff at reception. A minus that the "train bergbanan" was closed, but it's out of the hotels control. In return, you could test cars for 1-2 hours.
by A verified traveler
Posted 22 Mar 2021 on Hotels
by A verified traveler
Skier
Posted 28 Feb 2021 on HotelsAbsolutely fantastic! Very nice staff!
by A verified traveler
Posted 20 Feb 2021 on Hotels
by A verified traveler
Posted 17 Aug 2020 on Hotels
