Ratings based on 97 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Woodinville
Posted 17 Jan 2024
Great hotel
Comment from Hotel Management
26 Feb 2024 by Luna Arcos Hotel Team, Hotel Management
Dear Herbert,Thank you very much for your review! Your opinion is very important to us!Kind regards,
by A verified traveler
Posted 19 Aug 2023 on Orbitz
Clean
by A verified traveler
Posted 14 Aug 2023 on Orbitz
Everyone was super sweet and helpful, very cozy pillows and beds…everything was very clean!
by A verified traveler
Posted 20 Apr 2023
Nice location and property. Helpful staff. Excellent breakfast and restaurant staff. Great dinner. Jacuzzi not working.
by A verified traveler
Posted 2 Aug 2022
Beautiful surrounding views, very clean, staff very friendly. Great breakfast!
Comment from Hotel Management
8 Aug 2022 by Luna Arcos Hotel Nature & Wellness****, Hotel Management
Dear Mrs. Candida,
Your opinion is very important to us!
Thank you so much for your review!
Kind Regards,
by A verified traveler
Posted 30 Dec 2021
Thoughtful and efficient staff. Very clean and pleasant rooms.
by A verified traveler
Posted 6 Nov 2021
Everything was just amazing. The space on the rooms, the clean smell, the customer service, the location, you named. 6 stars out of 5. See you next year
Comment from Hotel Management
6 Nov 2021 by Luna Arcos Hotel Nature & Wellness****, Hotel Management
Dear Mr. Anibal,
Thank you very much for your kind words!
We will be very pleased to receive you again next year!
Kind regards,
by A verified traveler
Posted 27 Aug 2021
Location
Comment from Hotel Management
2 Sep 2021 by Luna Arcos Hotel Nature & Wellness****, Hotel Management
Exmo. Sr. Osvaldo,
A sua opinião é muito importante para nós!
Muito obrigada pela sua avaliação!
by A verified traveler
Posted 16 Feb 2020 on Hotels
Nice place and good location. I was disapointed with the gym and the hot tub was not hot
Comment from Hotel Management
20 Feb 2020 by Luna Arcos Hotel Nature & Wellness****, Hotel Management
Dear Mr. Darrin,
We thank you for your evaluation and also for your comments, that we will have in consideration to improve our service.
Kind regards,
by A verified traveler
Posted 4 Sep 2019 on Hotels
We arrived two hours past the check-in scheduled hour and still had to wait for our attributed room to be finished cleaning up. Disappointed from the beginning, there's no second first impression...
Comment from Hotel Management
9 Sep 2019 by Luna Arcos Hotel Nature & Wellness****, Hotel Management
Muito obrigada pela preferência!
A sua opinião é muito importante para nós!
Atentamente,
