Ratings based on 1,000 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2022 on Travelocity
Nothing bad to say about the staff....
That said, this place was very dirty. I don't think they really ever clean it.
Some examples:
The floor was so dirty our feet were brown.
The walls had goop on them
The lamp had a layer of dust that showed they never cleaned it.
I would rather stay in my car than here again.
Comment from Hotel Management
18 Sep 2022 by Manager, Hotel Management
Hello Randy,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.
by A verified traveler
Gotta clean better.
Posted 14 Sep 2022 on HotelsGood location. Room needed updating and cleanliness was very poor. Glad we were only there 1night.
Comment from Hotel Management
15 Sep 2022 by Manager, Hotel Management
Hello Guest, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Nothing special, but nice enough
Posted 12 Sep 2022 on HotelsMotel row place. Really okay. Friendly check in. Nothing at all special about breakfast, but certainly better than nothing! Coffee available at the mall a block away is worth the walk and charge. Comfortable bed and pillows. Everything worked.
Comment from Hotel Management
13 Sep 2022 by Manager, Hotel Management
Hello Catherine, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our bed and your insights regarding our breakfast. We are always looking for ways to improve upon the guest experience so thank you for sharing.
by A verified traveler
Posted 11 Sep 2022 on Hotels
Comment from Hotel Management
13 Sep 2022 by Manager, Hotel Management
Hello Makiya Leflet, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
by A verified traveler
Posted 10 Sep 2022 on Hotels
Hotel is off the beaten path but is in a good area with lots of local shopping around. The breakfast was good and well stocked. If your looking for just a room it’s perfect.
Comment from Hotel Management
12 Sep 2022 by Manager, Hotel Management
Hello Patrick, Know that your voice is of tremendous importance to us and we value your comments about our area and your comments about our breakfast. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
by A verified traveler
Posted 6 Sep 2022
by A verified traveler
Posted 31 Aug 2022
The room wasn’t clean, the office staff was unfriendly, the area around the hotel was dirty and felt unsafe.
Comment from Hotel Management
2 Sep 2022 by Manager, Hotel Management
Hello Claudette,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
by A verified traveler
Posted 29 Aug 2022
by A verified traveler
Posted 22 Aug 2022
Wifi was difficult to get activated. Had to visit front desk to get ip address
Comment from Hotel Management
16 Oct 2022 by Manager, Hotel Management
Hello Cyndi K,Thank you for your review and comments regarding our wifi and front desk. Guest comments such as yours help us to continuously improve. Thank you for your business.
by A verified traveler
Posted 22 Aug 2022 on Hotels
Overall the room was really clean. The wax ring in the toilet was leaking and water from it was getting the floor pretty wet. The shower nozzle bracket was broken for people with upright stature. The one for disabled guests was the one that was unbroken. We let the staff know about both problems, but they didn’t seem to concerned.
Comment from Hotel Management
23 Aug 2022 by Manager, Hotel Management
Hello Guest, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay
