Ratings based on 260 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Very nice hotel but not near town. Town was active but it was a ghost town at the hotel. The key to the room failed twice. The front desk person said it happens often. Not good. Dinner was nothing special but breakfast was very good. Nice lady working the breakfast shift. But stay in town and walk everywhere including a beautiful park.
Comment from Hotel Management
31 May 2024 by Félix López Pérez General Manager, Hotel Management
Dear James,Thank you for your review.We regret to hear about the inconvenience you experienced with the room key and understand that such technical issues can be frustrating. Occidental Aranjuez strives for seamless guest experiences and we will continue to monitor and improve our key system. Additionally, while our dinner offerings aim to cater to a variety of tastes, it appears we did not meet your expectations on this occasion. We appreciate your constructive comments and will share them with our culinary team.On a brighter note, we are delighted that you found our breakfast to be very good and that the service provided by our staff during breakfast was commendable. Our team takes great pride in maintaining the highest levels of cleanliness and providing a well-kept environment for our guests. Your compliments about the room cleanliness and hotel condition are sincerely appreciated and serve as a testament to our staff's dedication.We hope to welcome you again in the future. Best regards,Félix López PérezGeneral Manager
by A verified traveler
Posted 19 May 2024
Customer service is impecable. Mr. Victor remended us of great restaurants near by.
Comment from Hotel Management
20 May 2024 by Félix López Pérez General Manager, Hotel Management
Dear Tuan, Thank you very much for your kind feedback.We are delighted to know that our commitment to impeccable customer service has resonated with you, especially the recommendations from Mr. Victor. It's gratifying to learn that our dedication to cleanliness and our hotel's condition met your expectations, contributing to a memorable experience.Our team is continuously striving to provide a luxurious and comfortable environment for all our guests, and your appreciation of these efforts is much valued.We look forward to welcoming you back for another memorable experience.Best wishes,Félix López PérezGeneral Manager
by A verified traveler
Posted 17 May 2024
Really nice stay, but a little updated.
Comment from Hotel Management
20 May 2024 by Félix López Pérez General Manager, Hotel Management
Dear Nawid,Thank you for your review.We regret to hear that our service did not meet your expectations. At Occidental Aranjuez, we take pride in providing exceptional service, and it is clear we have an opportunity for improvement in this area.We are delighted that you appreciated the cleanliness of our rooms, the condition of our hotel, and the amenities provided during your stay. Our team works diligently to ensure that our facilities are maintained to the highest standards, and we are pleased to know that this was reflected in your experience.We hope to welcome you again in the future.Best regards,Félix López PérezGeneral Manager
by A verified traveler from Tottenham
Posted 19 Mar 2024
WE arrived late at night and were very tired so, we did not tour around the hotel. The hotel itself was excellent. The restaurant was great as, was the staff. Very clean. Would definitely stay again. We had a suite - it was perfect for 3 adults.
Comment from Hotel Management
22 Mar 2024 by Félix López Pérez
General Manager, Hotel Management
Dear Robin, Thank you very much for your kind feedback.We're thrilled to hear that our suite provided the perfect accommodation for your party of three and that you found our hotel to be exceptionally clean. It's gratifying to know that our restaurant and staff met your expectations and contributed to a positive stay. Your commendation of our service and amenities is much appreciated and serves as a testament to our commitment to guest satisfaction.We look forward to welcoming you back for another memorable experience.Best wishes,Félix López PérezGeneral Manager
by A verified traveler
Posted 5 Jan 2024
Υπέροχο προσωπικό πολύ καθαρά και άνετα δωμάτια!!! Το μόνο θέμα είναι η απόσταση από την Μαδρίτη που είναι περίπου 40 λεπτά οδηγησηςΠολυ πλούσιο πρωινο
Comment from Hotel Management
7 Jan 2024 by Félix López Pérez
General Manager, Hotel Management
Αγαπητέ Επισκέπτη, Εκτιμούμε τον χρόνο που διαθέσατε για να σχολιάσετε τη διαμονή σας μαζί μας.Η ικανοποίησή σας από τα υψηλά πρότυπα φιλοξενίας που εφαρμόζουμε αλλά και από τη συνολική διαμονή σας στο ξενοδοχείο μας, μάς κάνει να νιώθουμε υπερήφανοι και να προσπαθούμε πάντα για το καλύτερο.Μας ευχαριστεί που η ποιότητα του πρωινού μας σάς άφησε ικανοποιημένο.Το προσωπικό μας είναι πάντα διαθέσιμο να προσφέρει τις υπηρεσίες του για την παροχή μιας ευχάριστης εμπειρίας και η αναφορά σας στη ομάδα μας, μάς ενθαρρύνει να συνεχίσουμε την προσπάθεια αυτή.Θα χαρούμε να σας υποδεχτούμε ξανά.Félix López PérezGeneral Manager
by A verified traveler from Winston-Salem
Posted 11 Nov 2023
The hallways were very dark. I requested a room with a king bed and a twin bed and was provided tow twin beds put together as a King bed and a pullout sofa as a twin bed. Also, the only option for a hot fall day was to open a window which opened to rooftop.
Comment from Hotel Management
21 Nov 2023 by Félix López Pérez
General Manager, Hotel Management
Dear Lourdes,We appreciate that you took the time to share your experience with us.We are glad to hear that you found our service and room amenities to be satisfactory. Our team always strives to provide the best possible experience for our guests.We apologize for any inconvenience you experienced with the room setup and the lack of air conditioning during your stay. Our rooms are designed with modern and elegant decor, and we offer different room types to cater to various guest preferences. We understand that the room configuration may not have been ideal for your needs, and we appreciate your feedback. In the future, please feel free to reach out to our front desk team, who would be more than happy to assist you with any concerns or requests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Félix López PérezGeneral Manager
by A verified traveler
Posted 3 Jan 2023
Super clean
Comment from Hotel Management
6 Jan 2023 by Félix López Pérez, Hotel Management
Dear Marcela,Thank your for your feedback.Regards,Félix López PérezGeneral Manager#ViajarMeHaceFeliz
by A verified traveler
Posted 16 Oct 2022
Very good place to stay
Comment from Hotel Management
17 Oct 2022 by Pablo Canca
General Manager, Hotel Management
Dear Simon, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and an incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best regards,Pablo CancaGeneral Manager
by A verified traveler
Posted 28 Sep 2022 on Hotels
Comment from Hotel Management
26 Oct 2022 by Occidental Aranjuez, Hotel Management
Estimada Teresa,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Aranjuez para su visita a Aranjuez. Es la mejor recompensa para todos nosotros.Su satisfacción es la nuestra y no tenga dudas de que le agradecemos que se haya tomado unos minutos de su valioso tiempo para valorar y compartir su experiencia. Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Pablo CancaDirector
by A verified traveler
Posted 19 Sep 2022 on Hotels
nice hotel, the food was excellent, large underground car park at 12 euro.
Comment from Hotel Management
21 Sep 2022 by Occidental Aranjuez, Hotel Management
Dear Brian,On behalf of the entire team, I would like to thank you for your review and for taking the time to share it.We are honoured to hear that you had a pleasant and enjoyable stay here with us.We also look forward to welcoming you back soon.Kind regards,Pablo CancaGM
