Ratings based on 577 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 22 May 2024
Ive stayed there several times for work. This last time I noticed they got a whole new front desk staff. Its only been a month since i stayed there last.
I arrived 30 mins before check in. They said my room wasnt ready so went new door to el papalote (great resturant) to waste some time. When I showed up to check in there was a long line. It took an hour for me to get checked in. The new staff is horribly slow. It took the her 15-20 mins to check in each guest. Even with exsisting reservations.
I get to the room to see its not ready and the havent even started cleaning it yet. The cleaning staff in fustration asked (politly) if i could go down and ask for another room.
This took another 10 minutes only because I decided to cut the line and force them to help me. Despite seeing i had come back down they didnt immediately help me as i believe they should have. They had to call another lady from the back to help me.
After finally checking into my room, i couldnt connect to the wifi and the tv never worked. They got the wifi fixed but never bothered to mention the tv at this point.
This experience was horrible, it makes me never want to stay there again, but my company books that hotel. I hope it goes better in a fews weeks when i have to return.
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
6 May 2024 by Samantha V., Hotel Management
Estimado Raul.Agradecemos se haya tomado el tiempo de calificarnos, esto es muy importante para nosotros para seguir mejorando nuestro servicio.Esperamos recibirlo en sus proximos viajes a la zona.Saludos de parte de todo el equipo de City Express by Marriott Monterrey Norte.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
16 Apr 2024 by ., Hotel Management
Estimado George Edward,Agradecemos el tiempo dedicado para compartir su experiencia en esta su casa, esperamos que pronto lo veamos de regreso y poderle saludar personalmente.SinceramenteJaime A. Aguilar M.Gerente General City Express By Marriott Monterrey Norte
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
11 Apr 2024 by ., Hotel Management
Estimado Leo,Agradecemos el tiempo dedicado para enviarnos tus comentarios, con gusto podemos establecer una línea de contacto para atender las necesidades de viaje de manera personal.SinceramenteJaime A. Aguilar MGerente General City Express Monterrey Norte
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Samantha V., Hotel Management
Estimado huesped.Agradecemos el tiempo que se ha tomado en contarnos subre su experiencia en la propiedad, para nosotros es muy importante su opinion y esperamos tenerlo nuevamente con nosotros cuando sus visitas a la ciudad se lo permitan.Saludos de parte de todo el equipo de City Express by Marriott Monterre Norte.
