Ratings based on 457 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
It was clean and comfortable. Lots of room space.
Comment from Hotel Management
30 May 2024 by Reservations, Hotel Management
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.
by A verified traveler
Posted 28 May 2024
I would not recommend this hotel. The only few good things about it is that it is close to the markets and other stores and that it has a buffet breakfast.
After checking in thats when the disappointment starts. Room was dirty with bits and pieces on the floor, hair on wall in the bathroom, dirty coffee cups and its pretty noticeable the room is not maintained. The aircon was not strong and after asking someone to check it, it stayed the same. We had a cockroach in our room. A staff member tried to overcharge my husband on the laumdry tokens and thought it was funny because she got caught out. The pool was dirty with hair and things floating around. That was the first and last time i took my son in the pool which was a shame because it was so hot and one of the reasons why we chose Tanoa. They do not clean the pool or have not for a while. Majority of the time you have a group of staff standing around reception being unhelpful, talking and laughing amongst themselves. There were a handful of staff who were awesome.
I've heard only good things about this place from family members who have stayed here in the past but i guess as time goes on, the staff have become lazy and dont take pride in looking after the property which is a shame. I would definitely never book to stay here again.
Comment from Hotel Management
28 May 2024 by Monita, Hotel Management
Dear Sina,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your valuable input Regarding the issue’s you mentioned, we sincerely apologize for any inconvenience this may have caused you. We take guest feedback seriously, and we are committed to addressing any areas that need improvement. Your feedback has been shared with our management team, and we will take the necessary steps to rectify the situation and prevent any recurrence in the future.Once again, we appreciate your valuable feedback and for choosing our hotel for your stay. Kind RegardsThe Management and Staff of Tanoa Hotel.
by A verified traveler
Posted 27 May 2024
Was a first time in Samoa for me, so we stayed at tanoa last 3nights and man what an experience, it was beautiful,I loved that it wasn't over the top and it felt grounded and you could just feel that it was so cultured, best thing as well is that it's close to town be even better once the new markets done 👍, definitely coming back here next time 🙂
Comment from Hotel Management
27 May 2024 by Monita, Hotel Management
Talofa PhilipThank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay at our hotel. Our team works tirelessly to provide exceptional service and create memorable experiences for our guests, and it's always rewarding to receive such positive comments. We hope to have the pleasure of welcoming you back for another fantastic stay in the near future!Kind RegardsThe management and staff of Tusitala Hotel.
by A verified traveler
Posted 24 May 2024
Staff was very lovely, friendly and welcoming. Breakfast was very good, had the best omelette every morning. The only issue we had was the hot water wasnt working so had cold showers we did notify reception and they said they would get maintenance to have alook at the shower. Overall lovely stay here at the hotel, very short walk to town which was very handy.
Comment from Hotel Management
25 May 2024 by Reservations, Hotel Management
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.
by A verified traveler from Paris
Posted 20 May 2024
Nice hotel, green areas, feel in country side.
room cleaning could be improved.
Comment from Hotel Management
22 May 2024 by Reservations, Hotel Management
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 20 May 2024
Enjoyed Fiafia night, the show/entertainment but especially the Samoan food on offer.
Comment from Hotel Management
22 May 2024 by reservations, Hotel Management
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
by A verified traveler
Posted 11 May 2024
We had a lot of our family staying here at Tanoa and let me say our experience was just amazing! Everyone here is so friendly and very helpful. The AC is one of the best, nice and cool air. Every staff was so friendly and helpful. The ladies cleaning our room always made it feel so much cleaner every time we came back to our room. We will definitely come back and stay here at Tanoa!
Comment from Hotel Management
13 May 2024 by Monita, Hotel Management
Talofa,Thank you for giving us a perfect rating and appreciating our staff. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
by A verified traveler
Posted 11 May 2024
Lovely resort within walking distance to town. Staff are so friendly and helpful. Rooms are large, modern and very clean. Would definitely stay here again and highly recommend to anyone visiting Apia.
Comment from Hotel Management
13 May 2024 by Monita, Hotel Management
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Monita, Hotel Management
Talofa Lava,Thank you for time and rating us the good review. We appreciate and we look forward to see you next time. Kind Regards,The management and staff of Tanoa Tusitala Hotel.
by A verified traveler
Posted 14 Apr 2024
Beds are comfortable and room is spacious. Very family friendly. Tiny flaw that can't be helped is shower and toilet are a bit outdated. Cleaners still do a great job maintaining cleanliness daily. Reception & kitchen staff were great & always on hand to help when needed.
Comment from Hotel Management
14 Apr 2024 by Monita, Hotel Management
Talofa Lava Ruby,We appreciate your kind feedback. We are happy that you enjoyed your stay, and we are looking forward to having you again as a guest in our hotel. Our team is planning to schedule renovations in our rooms. We respect and thankful for your thoughts you shared with us. Kind RegardsThe Management and Staff of Tanoa Tusitala Hotel.
