Ratings based on 521 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 8 May 2024
Most things were pretty good about our stay, it was clean, close to a lot of things to do, and located in what felt like a safe area.
My only problems were we got charged 16$ for 2 water bottles that we did not ever see or request in anyway. We also called a day ahead and asked about early check in and were told as long as the room was ready we could check in but we we arrived early we were told the room was ready but it would be a 50$ charge for any check in before 3pm. And the final issue was the rooms were not sound proof and we were located right by the entrance and could hear people come and go and doors open and close all night.
Comment from Hotel Management
6 Jun 2024 by Jocelyn , Hotel Management
We apologize your stay was not as expected. We hope you alerted our front desk staff to your issues and they were able to resolve them for you, if not please feel free to contact us any time to discuss your stay.
by A verified traveler
Posted 5 May 2024
Expected way more, staff friendly and very acommodating, very limited food choices way overpriced for what they offer. The hotel looks charming, but needs some tender loving care
Comment from Hotel Management
6 Jun 2024 by Jocelyn, Hotel Management
Thank you so much for your feedback, we will pass along your notes regarding the restaurant!
by A verified traveler
Posted 5 May 2024
Check in stunk. There was no one at desk for 30 minutes to help. We were so tired. The manager finally came and found someone. He did give us a free drink for the trouble.
The property is lovely except for construction. It's a great location. We paid big bucks for 2 rooms, at least have one free bottle of water and more than 1 coffee pod and no stir stick. I had to use my toothbrush for the morning. Saturday night and the bar closing at 10 pm did not make us happy. .
Comment from Hotel Management
6 Jun 2024 by Jocelyn , Hotel Management
We apologize your check in experience was not up to par, typically we would always have the desk staffed with two agents. We will look into and address the issues that cause our delay for your check in. Unfortunately, with the rooms above, we are not able to keep out common areas open later than 10pm but there are several bars nearby that do stay open for the night owls! Anything you may need during your stay we are always happy to assist with.
by A verified traveler
Posted 5 May 2024
Very pleasant staff and clean. Antique ambiance. Nice restaurant in hotel and great barside shucked oysters at the restaurant right across the street! Shared wrap around balcony with a fresh coastal breeze. Minimal view or ocean or bay feom porch but beautiful views just a two minute walk away! Some minor maintenance being performed on building as to be expected for and antique estate. Enjoyed my stay very much.
Comment from Hotel Management
6 Jun 2024 by Jocelyn, Hotel Management
Thank you so much for your wonder review! We are so glad you enjoyed your time with us!
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
6 Jun 2024 by Jocelyn, Hotel Management
Thank you for your review
by A verified traveler
Posted 13 Apr 2024
Wonderful staff; adequate room. Restaurant was great. Lots of construction going on right on the property. TV - terrible.
Comment from Hotel Management
19 Apr 2024 by Jocelyn , Hotel Management
Thank you so much for your review! We apologize that the tv did not perform well during your stay. We are looking in to what could be causing this issue and hope to have it resolved ASAP.
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
6 Jun 2024 by Jocelyn , Hotel Management
Thank you for taking the time to leave us a rating!
by A verified traveler from homer glen
Posted 15 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Jocelyn , Hotel Management
Thank you for your review!
by A verified traveler
Posted 14 Mar 2024
A uniquely wonderful place to stay. Live the touch of details though out facility and rooms. Great location, clean room and facilities.
Comment from Hotel Management
15 Mar 2024 by Jocelyn , Hotel Management
Thank you so much for your review! We are so glad to hear that you enjoyed your stay with us.
