Ratings based on 721 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 29 May 2024
The staff were polite and friendly. The services were excellent. The property is located conveniently near restaurants, mini markets, 7-Eleven, medical centres, shopping areas, salons for hair, pedi and mani and so much more - 5 mins walk to Aonang Beach. Food at Rak Hang Thai restuarant in the hotel was great and delicious. Spa services at Antique Spa in the hotel was also wonderful. Highly recommended for family. As an IHG member, we got our rooms ungraded to sea view rooms. Truly appreciated the hospitality. Thank you for making our stay so comfortable.
Comment from Hotel Management
30 May 2024 by Pui, Hotel Management
Dear Khun Wee Chean,Thank you for your wonderful comments. We are thrilled to hear that you found our staff polite and friendly, and that you enjoyed our excellent services. It is great to know that our convenient location near restaurants, mini markets, and other amenities, as well as our proximity to Aonang Beach, added to your positive experience.We are pleased that you enjoyed the delicious food at Rak Hang Thai restaurant and the wonderful spa services at Antique Spa. Your recommendation for families is greatly appreciated.As an IHG member, we are delighted that you enjoyed your upgraded sea view rooms. Thank you for your kind words about our hospitality. We are glad we could make your stay comfortable and memorable.We look forward to welcoming you back in the future.Warm regards,Supannee CheensomsongOperation Manager
4 out of 5
by A verified traveler

Posted 21 May 2024
Clean, accessible to restaurants and stores, good customer service. Staff was willing to accommodate our request for late checkout. Transport was quick to/from hotel building. Good variety of breakfast selection, not repetitive. Highly recommend!
Comment from Hotel Management
22 May 2024 by Pui, Hotel Management
Dear Khun Victoria,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our location convenient for restaurants and stores. It's wonderful to know that our staff's customer service met your expectations, and we're glad we could accommodate your late checkout request. We're also happy that you appreciated the variety in our breakfast selection. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!Best regards,Supannee CheensomsongOperation Manager
5 out of 5
by A verified traveler

Posted 17 May 2024
It is in a good location, close to beach and plenty of conveniences around the property
Comment from Hotel Management
20 May 2024 by Pui, Hotel Management
Dear Khun Neil,Thank you for your kind review. We are pleased to hear that you enjoyed our convenient location near the beach and found the surrounding area to be full of conveniences.Your positive feedback is greatly appreciated, and we are glad to know that our location contributed to your enjoyable stay. We look forward to welcoming you back in the future.Warm regards,Supannee CheensomsongOperation Manager
5 out of 5
by A verified traveler from Te Awamutu

Posted 3 May 2024
Great location, clean rooms, hotel staff very friendly and helpful, wish we had stayed longer!
Comment from Hotel Management
7 May 2024 by Pui, Hotel Management
Dear Khun Rochelle,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our great location, clean rooms, and friendly, helpful staff. It's always wonderful to know that our guests have had a positive experience with us. We understand the feeling of wishing you had stayed longer, and we'd be delighted to welcome you back for an extended stay whenever you're able to return. If there's anything we can assist you with in the meantime, please don't hesitate to reach out. Safe travels, and we hope to see you again soon!Best regards,Supannee CheensomsongOperation Manager
4 out of 5
by A verified traveler

Posted 21 Apr 2024
Very good location.
Comment from Hotel Management
22 Apr 2024 by Pui, Hotel Management
Dear Khun Kunal,It's great to hear that you found our location to your liking! We strive to provide our guests with a convenient and accessible setting for their stay. Thank you for your positive feedback, and we hope to welcome you back soon for another enjoyable experience at our hotel. If you have any further comments or suggestions, please feel free to share them with us.Best regards,Supannee Ch.Operation Manager
5 out of 5
by A verified traveler

Posted 29 Mar 2024
Spectacular views! Very professional service and amzing staff at front desk and houeekeeping. Decently priced! Will come back.
Comment from Hotel Management
31 Mar 2024 by Pui, Hotel Management
Dear Khun Franceis,Thank you so much for your glowing review! We are thrilled to hear that you enjoyed the spectacular views from our hotel and that you were impressed with the professionalism of our staff at the front desk and housekeeping.Providing excellent service and ensuring our guests have a memorable experience is our top priority, so it's truly rewarding to receive such positive feedback. We are also delighted that you found our prices to be reasonable.We can't wait to welcome you back for another fantastic stay! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Supannee CheensomsongActing Operation Manager
5 out of 5
by A verified traveler

Posted 28 Mar 2024
Overall great stay
Comment from Hotel Management
31 Mar 2024 by Pui, Hotel Management
Dear Khun Katryn,Thank you for your review and for choosing to stay with us! We're thrilled to hear that you had a great overall experience during your time at our hotel.Your satisfaction is incredibly important to us, and we're glad to know that you enjoyed your stay. If there's anything specific that stood out to you or any suggestions you have for how we can make future stays even better, please don't hesitate to share.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Supannee CheensomsongActing Operation Manager
4 out of 5
by A verified traveler

Posted 23 Mar 2024
I really liked that is centrally located, close to shops and to the beach walk
Comment from Hotel Management
24 Mar 2024 by Pui, Hotel Management
Dear Khun Laszlo,Thank you for choosing Holiday Inn Resort Krabi Ao Nang Beach for your stay and for taking the time to share your feedback! We're delighted to hear that you enjoyed our central location, which offers easy access to shops and the beautiful beach walk. Providing convenience and comfort to our guests is our top priority, and we're thrilled that you found our location to be ideal for your needs. We look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best regards,Supannee CheensomsongActing Operation Manager
4 out of 5
by A verified traveler

Posted 15 Mar 2024
Pool was gorgeous, the showers were excellent. Windows were very dirty & hard to see out off. Good location but the ocean view advertised was barely visible.
Comment from Hotel Management
17 Mar 2024 by Pui, Hotel Management
Dear Khun Peggy,Thank you for choosing to stay with us and for taking the time to share your feedback regarding your recent experience at our hotel. We greatly value your input as it helps us to improve and enhance the experiences of our guests.We are delighted to hear that you found our pool to be gorgeous and that you enjoyed the excellence of our showers. Your satisfaction with these aspects of your stay is truly rewarding for us.However, we sincerely apologize for any inconvenience caused by the cleanliness of the windows and the visibility of the ocean view from your room. Please rest assured that we take your comments seriously, and we will address this matter promptly with our housekeeping and maintenance teams to ensure that such issues are rectified to uphold our high standards.While we are glad to know that you appreciated our hotel's location, we regret that the ocean view did not meet your expectations. We will certainly review the descriptions provided to ensure they accurately represent the views available from our rooms.Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance the overall experience for our guests. We hope that despite these shortcomings, you were still able to enjoy your time with us in Krabi.Should your travels bring you back to our area in the future, we would welcome the opportunity to regain your trust and provide you with a more satisfying stay. Please feel free to reach out to us directly if there is anything else we can assist you with.Once again, thank you for sharing your feedback, and we hope to have the pleasure of welcoming you back in the future.Warm regards,Supannee CheensomsongActing Operation Manager
5 out of 5
by A verified traveler

Ideal Location - Comfortable Room - Great Service

Posted 4 Mar 2024 on Hotels
The location of this hotel was prime - right in the middle of Beach Street but the majority of the room buildings are set back away from the road. The service was impeccable and the rooms were comfortable and stayed cool. Bonus - it's across the street from a 7-Eleven and next door to a Starbucks!
Comment from Hotel Management
6 Mar 2024 by Pui, Hotel Management
Dear Khun Jaimie,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our prime location on Beach Street. We take pride in providing impeccable service and comfortable accommodations to our guests, and we're delighted that you found our rooms to be cool and comfortable.We're also glad to hear that you appreciated the convenience of having a 7-Eleven across the street and a Starbucks next door. We understand the importance of having amenities nearby for our guests' convenience.We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Supannee CheensomsongActing Operation Manager