Ratings based on 561 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Philadelphia
Posted 28 Apr 2024
The bed type description for each room MUST be changed. It says for a room type with view, there is an option for either king bed OR two twin beds. So I paid extra and even messages the property requesting explicitly for twin beds. But during check-in, I was told that there is no room with view with twin beds. So I wasted extra money for nothing. It’s ridiculous how misleading bed type descriptions are and how there is no communication between Expedia and the property.
Comment from Hotel Management
1 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Su Yeone,We would like to thank you very much for sharing your experience here on Expedia. We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not completely meet your expectations as you rated us 6 out of 10.We sincerely apologize for the inconvenience you experienced. Rest assured, we are actively addressing this issue to ensure accurate bed type descriptions are provided for each room. We understand the frustration and appreciate your feedback as it helps us improve our services. Thank you again for sharing your experiences with us and we hope you will give us a second chance and welcome you again at NH Collection Antwerp Center.With kind regards,Emilia Wierzbicka, Guest Relations Manager
by A verified traveler
Posted 25 Apr 2024
Nice
Comment from Hotel Management
1 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Ho Yin Paul,We are delighted to read that you enjoyed your stay at NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.On behalf of the entire team, it would be our pleasure to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager
by A verified traveler
Posted 18 Apr 2024
Superb breakfast. Staff of highest quality. Next to railway station.
Alas the 'free' drink for their 'green' initiative only covers unexciting beer, despite promotion suggesting otherwise.
Comment from Hotel Management
1 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear David,We are delighted to read that you enjoyed your stays at NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.We are also very happy that you were particularly pleased by our lovely staff, our famous breakfast buffet and the central location. We appreciate you taking the time to provide us with such candid feedback.The Greenstay Voucher indeed covers only soft drinks, house wine and Stella house beer.On behalf of the entire team, it would be our pleasure to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager
by A verified traveler from rosedale
Posted 9 Apr 2024
It’s a lovely hotel and so convenient to Antwerp Central. We Americans were quite pleased.
Comment from Hotel Management
10 Apr 2024 by Emilia Wierzbicka Guest Relations Manager, Hotel Management
Dear rebecca,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp.We are delighted to be informed that you were satisfied with the provided service in NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.We are very happy that you enjoyed the central location, and hope you liked the amazing architecture of the Antwerp Central Station.We would be honored to welcome you again. Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler
Posted 8 Apr 2024
Good location and services.
Comment from Hotel Management
10 Apr 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Joshua,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp.We are very happy that you enjoyed the central location of our hotel, as well as our services.It is a pleasure to see such a nice score, thank you very much for rating us a 4 out of 5.On behalf of all the members of staff of NH Collection Antwerp Centre, we would be honored to welcome you back again. With kindest regards, Emilia Wierzbicka, Guest Relations Manager
by A verified traveler
Posted 8 Apr 2024
Modern hotel with beautifully finished interior, which is conveniently located next to the central railway station. The rooms are quiet and have large comfortable beds. I would recommend the varied breakfast, which is served in a wonderful spacious double-height room.
Comment from Hotel Management
10 Apr 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Elena,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp.We are very happy that you enjoyed the central location of our hotel, our famous breakfast buffet, as well asthe hotel décor and rooms.It is a pleasure to see such a nice score, thank you very much for rating us a 5 out of 5.On behalf of all the members of staff of NH Collection Antwerp Centre, we would be honored to welcome you back again. With kindest regards, Emilia Wierzbicka, Guest Relations Manager
by A verified traveler
Posted 26 Mar 2024
Staff lovely.
As often happens we booked a room with a ‘seating area’ , as we were staying for five days when the weather could not be guaranteed! Sadly the seating area consisted of a desk chair and one additional chair in a room which really did not have space for the additional chair. I am always disappointed when hotels advertise a seating ‘area’ but really just mean one comfortable chair in a room for two people. As we do not like using the bed in our clothes, we were not exactly comfortable during rainy afternoons.
Other than that the hotel was clean, staff lovely and hotel well located.
Comment from Hotel Management
10 Apr 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Rachel,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp.We are very happy that you enjoyed the central location of our hotel, our famous breakfast buffet and our lovely staff.Thank you very much for rating us a 4 out of 5.My sincere apologies for the discrepancy in the explanation about the seating facilities.I understand that due to hygienic reasons and the weather forecast, it is more comfortable to have a seating area other than the bed and the bureau. In the future, I would recommend to book out Family rooms, as these have a separate sofabed where you can sit or lie on.It would be our pleasure to welcome you back again in NH Collection Antwerp Centre. With kindest regards, Emilia Wierzbicka, Guest Relations Manager
by A verified traveler
Posted 18 Mar 2024
Their green initiative (no room service) offers a free drink in bar. This used to cover all beers. On last two stays it is now restricted to Stella if beer. Alas I'm involved with beer tourism and offering such a multinational brand is something of an insult! And made worse by front desk staff and promotion suggesting it is any beer, which is untrue.
NH computer system is dysfunctional. Although this possibly means more interaction with the staff who are always excellent!
Impressive buffet breakfast.
The location next to station but within striking distance of the city centre is perfect.
Comment from Hotel Management
10 Apr 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear David,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp once more.We are very happy that you enjoy the central location of our hotel, our famous breakfast buffet and our lovely staff.Thank you very much for rating us a 5 out of 5.My sincere apologies for the discrepancy in the explanation about the Greenstay concept between the Front Desk staff and the Bar staff.The rules around this have been modified to the house wine and house beer, as well as soft drinks.On behalf of the entire team, we would be honored to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
8 Mar 2024 by Emilia Wierzbicka Guest Relations Manager, Hotel Management
Dear Piero,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
16 Feb 2024 by Emilia Wierzbicka Guest Relations Manager, Hotel Management
Dear Duncan,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager
