Ratings based on 943 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Dirty - will spare the ugly examples. Tacky - plastic plants and flashing colored lights. Recently acquired by major chain - hopefully they will clean up and improve.
Comment from Hotel Management
21 May 2024 by Peter Nuiten, Hotel Management
Dear Susan, thank you for sharing your feedback with us. We are deeply sorry to hear about your disappointing experience during your recent stay at Lindner Hotel Antwerp. Please accept our sincerest apologies for the cleanliness issues you encountered and any inconvenience caused by the decor. Your comments are extremely valuable to us, and we assure you that we take them very seriously. We are continuously working to improve our facilities and services, and your feedback will be instrumental in this process. We hope you will consider giving us another chance in the future to provide you with the exceptional experience that our guests deserve. Kind regards, Peter Nuiten - General Manager
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Peter Nuiten, Hotel Management
Dear Amit, thank you for your rating of 4/5. We appreciate you taking the time to share your feedback, even though no specific comments were provided. Your satisfaction is important to us, and we are here to assist you with any concerns or requests you may have. If there is anything we can do to improve your experience or address any issues you encountered during your stay, please feel free to reach out to us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Peter Nuiten - General Manager
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Peter Nuiten, Hotel Management
Beste Yvonne, Wat fantastisch om te horen dat u ons een perfecte score geeft! Hartelijk dank voor uw waardering. We zijn verheugd dat u zo'n uitstekende ervaring heeft gehad tijdens uw verblijf bij ons. Het is ons doel om al onze gasten een onvergetelijk verblijf te bezorgen, en het doet ons veel plezier te horen dat we daarin geslaagd zijn bij u. We kijken ernaar uit om u in de toekomst weer te mogen verwelkomen bij Lindner Hotel Antwerpen.Met vriendelijke groet,Peter Nuiten
by A verified traveler
Worst hotel experience
Posted 26 Nov 2023 on HotelsThe check in was very slow, and the checkout queue was outrageously long and they're obviously understaffed. They should have an express check out box for customers who already paid everything.
I called the reception to ask a question and was put on hold forever.
One of the cups in my room was not clean and saw a MOUSE in the lobby late at night.
I never leave bad reviews but really feel I have to this time!
Comment from Hotel Management
28 Nov 2023 by Peter Nuiten - General Manager, Hotel Management
Dear guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It is disheartening to hear about the issues you encountered, and we want to assure you that this is not reflective of our usual standards.We are actively addressing the concerns you raised, including improving our check-in and check-out processes and enhancing our response time at the reception. Our housekeeping team is also working diligently to ensure the cleanliness of all rooms.Regarding the mouse sighting, we are already taking immediate steps to address and rectify this situation to prevent any recurrence.Your comments are invaluable to us as we continuously strive to provide a positive and seamless experience for our guests. We would appreciate the opportunity to discuss your concerns further. If you could provide more details or contact us directly, we would be grateful.Once again, we apologize for falling short of your expectations, and we hope you will consider giving us another chance to make things right on your next visit.Sincerely,Peter Nuiten General Manager
by A verified traveler
Posted 15 Oct 2023 on Hotels
Comment from Hotel Management
18 Oct 2023 by Peter Nuiten - General Manager, Hotel Management
Dear Jinsoo,Thank you for your perfect 10/10 rating! We're thrilled that you had an excellent experience during your stay. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another outstanding visit in the future.Best regards,Peter Nuiten - General Manager
by A verified traveler
Posted 28 Mar 2023
Comment from Hotel Management
14 Apr 2023 by Peter Nuiten (General Manager), Hotel Management
Dear Kunle, thank you for your positive rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Peter Nuiten - General Manager
by A verified traveler
Posted 4 Jan 2023
We liked the style and format. Great bed ! Shampoo, and other liquid dispensers work poorly and were not refilled. Free water one day but not another. great elevators ! welcome drink and towel was nice. Check in process way too long ... lot's of people in the Q. Should be much faster. App is an option but long registration process.
by A verified traveler
Posted 24 Nov 2022 on Hotels
by A verified traveler
Posted 26 Aug 2022 on Hotels
by A verified traveler
Posted 4 Aug 2022 on Hotels
Comment from Hotel Management
13 Aug 2022 by Peter Nuiten, Hotel Management
Dear Sibel, thank you very much for your positive review about the Lindner WTC Hotel & City Lounge. We are very pleased to read that you enjoyed your stay with us. We are looking forward to welcoming you again at our hotel. Hopefully your next stay will be as pleasant as the previous one. Kind regards, Peter Nuiten - General Manager.
