Ratings based on 981 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Nice stay for a night. The bathroom couldve been a bit cleaner but it was overall a nice stay.
by A verified traveler
Posted 20 Apr 2024
Clean, great location, helpful staff, nice breakfast
Comment from Hotel Management
21 Apr 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Dear Guest, Thank you for this great review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. We're equally glad that our location was convenient for you.Moreover, we are pleased you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day.We look forward to welcoming you back soon. Kind regards,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Posted 17 Apr 2024
The location is near to the train station which is very convenience.
The room is not nice, but it is ok. since it is a budget hotel.
Comment from Hotel Management
20 Apr 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback.We are pleased to hear that you found our proximity to the train station convenient.While we are glad that the room was acceptable, we are disheartened to hear that your expectations in other areas were not fully met. Our rooms are designed with a budget-friendly approach, focusing on essential comforts. We regret if these did not meet your preferences. Our team is committed to ensuring a comfortable and satisfying stay, and we will continue to focus on delivering this promise.We hope we can welcome you back in the future.Kind regards,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Posted 19 Mar 2024
Nice and easy, good value stay for one night in Antwerp.
Staff were really friendly and helpful.
No hairdryers in the room but were available from reception, along with a deposit.
Better to go somewhere local for breakfast!
Comment from Hotel Management
20 Mar 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Dear Joanna,We appreciate that you took the time to share your experience with us.We're thrilled to hear that our staff made a positive impression with their friendliness and helpfulness. We're sorry to hear that our breakfast didn't meet your expectations. While we aim to provide a variety of options, we understand that some guests may seek local offerings that align closer to their personal tastes.We really look forward to the pleasure of welcoming you back on a future stay. Best regards,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Posted 3 Mar 2024 on Hotels
practical local clean
beds are bit uncomfortable
Comment from Hotel Management
6 Mar 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Dear Guest, Thank you so much for your kind review.We're glad to hear you found our location practical and appreciated the cleanliness of our facilities. Your comfort is important to us, and we regret that you found our beds to be a bit uncomfortable. Although we strive to provide a budget-friendly option without compromising on quality, we acknowledge that comfort levels can be subjective and vary from guest to guest.We look forward to welcoming you back on a future occasion. Kind regards,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Beste gast,Hartelijk bedankt voor uw positieve beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groet,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Posted 10 Feb 2024
Get what you pay for
Comment from Hotel Management
11 Feb 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Dear Neil,Thank you for such a positive review.We're pleased to hear that you found our room cleanliness to meet your expectations, and we appreciate your recognition of our service quality. It's heartening to know that our commitment to cleanliness and guest service resonated with you. We understand that our hotel condition did not fully meet your expectations, and we want to assure you that we constantly strive to maintain our facilities for guest satisfaction. While our room amenities are designed to align with our budget-friendly offerings, we're glad our 24/7 reception service and complimentary lobby amenities such as hot/cold water availability added convenience to your stay.The entire team look forward to welcoming you back for a future visit.Kind regards,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
14 Jan 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Dear Jared,Thank you for this positive review.We are delighted that everything met your expectations during your stay with us.We look forward to the pleasure of welcoming you back.Our kindest regards,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Posted 9 Jan 2024
Clean, nice big room, great shower, comfortable bed and gre
Location near the train station. Would highly recommend
Comment from Hotel Management
11 Jan 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Dear Patsy,Thank you for sharing the review of your stay with us.We're delighted to hear that you found your room spacious and the bed comfortable for a restful night's sleep. It's great to know the shower met your expectations for a refreshing experience. Our team takes pride in maintaining cleanliness to the highest standard and appreciates your recognition. We're also glad that our central location, in close proximity to the train station, added convenience to your stay.We hope to have the pleasure of welcoming you back in the future. Warm regards,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Posted 2 Jan 2024
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Comment from Hotel Management
3 Jan 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Dear Jonathan,Thank you for your kind review of your recent stay at our hotel.We're delighted to hear that you found our service to be exceptional and appreciated the cleanliness and condition of our hotel. Our team strives to provide the best possible service, and it's great to know that we've met your expectations. We're also pleased that the amenities in our rooms contributed to a comfortable stay for you. While we understand that not every aspect of our hotel met your preferences, please remember that our budget-friendly options are designed to provide essential comfort and convenience without the extra frills, as outlined in our description. Our goal is to deliver value-conscious accommodations in the heart of the city, and we're glad that you've recognized the efforts of our dedicated team.We hope to see you again in the future.Kind regards,Lieven VAN DEN BULCKE, General Manager
