Ratings based on 419 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Great attention great breakfast
by A verified traveler
Lovely hotel, great for nearby station
Posted 28 Feb 2024 on HotelsThe hotel used for a work visit, the rooms were quiet at night sleep and very clean. The area outside as near a busy station was not as good but once inside lovely
Comment from Hotel Management
26 May 2024 by Lindsey Van Laere, Hotel Management
Dear guest,Thank you for taking the time to rate your stay with us. I'm pleased to read you loved our hotel and its central location. We look forward to welcoming you back on your next work visit.Warmest regards,Lindsey Van Laere - General Manager
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
26 May 2024 by Lindsey Van Laere, Hotel Management
Dear Jordan,We appreciate the top rating! It was a pleasure having you as our guest. We hope to see you again in the future.Warmest regards,Lindsey Van Laere - General Manager
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by Lindsey Van Laere, Hotel Management
Dear Jason,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your stay. If there is anything specific that stood out to you or if you have any suggestions on how we can make your next visit even more exceptional, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you back in the future.Warmest regards, Lindsey Van LaereGeneral Manager
by A verified traveler
Posted 23 Dec 2023
No Parking at the hotel! It’s 2 blocks away if parking lot isn’t full. We had to wait in line to wait for cars to leave to be able to get in the parking lot. Hotel is right next to the station, very dirty and noisy. Room was tiny, needs to be refreshed in every sense. Would not recommend.
Comment from Hotel Management
30 Dec 2023 by Lindsey Van Laere, Hotel Management
Dear Jana,Thank you for taking the time to share your experience with us. We deeply regret that your experience did not meet your expectations, and we apologize for the inconvenience you faced with the parking situation.Your comments are very valuable to us, we strive to continuously improve our service. We will discuss it internally and look for an appropriate solution. We hope that we can welcome you again in the future to provide you with an improved experience.Warm regards, Lindsey Van LaereGeneral Manager
by A verified traveler
Posted 3 Nov 2023
A very nice, cool and well kept hotel. It’s in a busy area but quite rooms are available. Excellent breakfast buffet, nice bar and lovely staff. Walkable to/from the Antwerp old town and super convenient (adjacent to) train/tram/metro.
Comment from Hotel Management
12 Nov 2023 by General Manager, Hotel Management
Dear Anthony,Thank you for your awesome review! We're happy you found our hotel nice, cool, and well-kept. It's fantastic to hear you enjoyed our excellent breakfast, cozy bar, and lovely staff. We're glad you appreciated the quiet rooms and the convenience of our location. We look forward to welcoming you back.Best regards, Lindsey Van Laere
by A verified traveler
Posted 21 Oct 2023
Centrally located near Antwerp Train Station; EXTREMELY helpful and friendly staff; generous, tasty breakfast; clean, comfortable, lovely room. When I checked in was asked if I wanted a room on the square or at the back of the building, was told the rooms on the square could be noisy, being from Manhattan and used to noise we opted for view of the square, fun to look out onto, but indeed noisy -- but we were warned!
Comment from Hotel Management
11 Nov 2023 by General Manager, Hotel Management
Dear Michael,Thank you for your positive feedback! We're delighted you enjoyed our central location, helpful staff, tasty breakfast, and comfortable rooms. We appreciate your understanding about the noise from the square, and we're glad we could provide you with the view you desired. We look forward to welcoming you back.Best regards, Lindsey Van Laere
by A verified traveler
Beautiful hotel, very well situated
Posted 22 Sep 2023 on HotelsBeautiful hotel, very well situated, spacious room and steps away from the train station.
Comment from Hotel Management
24 Sep 2023 by General Manager, Hotel Management
Dear Yves,Amazing to know that you enjoyed your stay well with us, liked our cosy rooms and found our location convieniet. We hope to be able to welcome you again in the future.Best regards, Lindsey Van Laere
by A verified traveler
Cool vibe - would stay again
Posted 21 Sep 2023 on HotelsThe hotel was lovely - has a cool vibe and well decorated. Room was clean. Pillows were quite hard, which isn’t what I prefer, but the bed was comfortable. Staff were friendly and helpful!
They give you a a small discount for the restaurant if you don’t require new towels each day, which is a grey incentive!
Super close to the train station. Could be a little noisy but I wasn’t bothered.
Comment from Hotel Management
21 Sep 2023 by General Manager, Hotel Management
Dear Erin,Thank you so much for your kind words. It's wonderful to hear that you liked our funky style and interior. I'm also happy that our staff met your expectations and that the location was convienient for you. Hopefully see you next time in the nearest future :)Best regards, Lindsey Van Laere
by A verified traveler
Posted 20 Sep 2023 on Hotels
