Ratings based on 64 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
We loved our stay here. It was an amazing location and we were able to walk to everything we wanted to see. It’s more like an apartment vacation rental as there’s no lobby, front desk, etc but the staff was always available and attentive!
by A verified traveler
Posted 14 May 2024
A very good apart-hotel, beautiful interior fitout. The app is very useful, and explains how to use all the amenities in the room. The hotel is more beautiful than the pictures online. The room was very very big. Staff are very attentive and helpful, replying to WhatsApp messages quickly. The location is perfect, a 2 minute walk from the metro and close walk to Antwerps popular shopping city.
If I had to be very picky, the only thing I would say is that some features offered online and via Expedia are outdated. For example, Expedia offer pay at the property however this is not possible as there is no concierge desk. So they will charge your card full payment a few days before your stay. Also, we were told a welcome bottle of champagne on check in, which we did not get. Also, the room was told to have SONOS (surround speakers) which we later found out is no longer a feature for their rooms. The websites need updating.
However, that was not enough to ruin our stay. It was amazing and we will definitely be coming back.
Comment from Hotel Management
18 May 2024 by Gulde Schoen, Hotel Management
Dear Michaela, thank you so much for these kind words, and useful feedback. We will definitely make sure we will update the Expedia website in order to avoid any miscommunication in the future. Hope to welcome you back very soon!
by A verified traveler
Posted 27 Apr 2024
Very good property. Nice and newest...everything is updated and well organized. But, I cannot stay here again. No human being attended, also they don't have a luggage storage, I had a headache after chek out. 1 or 2 hours in Antwerpen with my luggages, I was in hell. Very good hotel, but they were not perfect.
Comment from Hotel Management
10 May 2024 by Gulde Schoen, Hotel Management
Thank you for your review! We do understand the new appartement/studio's only concept, no reception desk and digital keys will not be to every guests need, but we do thank you for the feedback!
by A verified traveler
Posted 20 Feb 2024
Absolutely lovely apartment. Ideally located, full of modcons. Warm and extremely clean. Highly recommended
Comment from Hotel Management
28 Feb 2024 by Gulde Schoen, Hotel Management
Thank you so much for these kind words, Beverley!
by A verified traveler
Posted 20 Oct 2023
Rooms are beautiful, location is perfect, and staff is always available and very helpful. The only down thing was to my surprised finding a closed hotel and it works mainly as apartment/BNB type of thing so there is no really amenities. It was a surprised as I expected to find an open hotel as I thought I had booked. But definitely room was amazing and very big. I do understand that if hotel was open probably the suite I had booked I would have paid double the price. Location is amazing!!! Is very unfortunate that hotel was closed as is a beautiful property.
Comment from Hotel Management
25 Oct 2023 by Gulde Schoen, Hotel Management
Dear Lianet, thank you for the nice review and constructive feedback. We are indeed an appartement/studio's concept only at this point, and we do understand that this concept will not be to everyone's likings. We are very pleased you enjoyed the appartement!
by A verified traveler
Posted 16 Sep 2023 on Orbitz
Super modern style fashionable hotel. Very centrally located. All the positives without high price tag. Will stay again for sure
Comment from Hotel Management
16 Sep 2023 by Gulde Schoen, Hotel Management
Thanks so much for this fantastic review!
by A verified traveler
Posted 16 Aug 2023 on Hotels
Comment from Hotel Management
22 Aug 2023 by Gulde Schoen, Hotel Management
Thank you so much Patricia!
by A verified traveler
A gem in the middle of everything in Antwerp
Posted 7 Aug 2023 on HotelsVery beautiful room and hotel, large room with all amenities, Steven was a fantastic host, would definitely recommend
Comment from Hotel Management
8 Aug 2023 by Gulde Schoen, Hotel Management
Dear Jim and Mike, thank you so much for these nice words, it was an absolute pleasure to be your host! Warm regards,Steven
by A verified traveler
Posted 7 Aug 2023 on Hotels
Comment from Hotel Management
8 Aug 2023 by Gulde Schoen, Hotel Management
Thank you Leanne, hope to welcome you back soon
by A verified traveler
Posted 15 Jul 2023
The property is well located with tram links near by and close to a lot of the sight seeing locations within the town. Check in is easy and contactless however there is no bag storage as advertised on the property page. This is likely due to the fact that there is no front desk/reception. Further housekeeping is not advertised as at a surcharge however when you inquiry for housekeeping to take place there is a fee of €29. This should be noted as at surcharge on the booking page. The hotel is more of an Airbnb rather than a traditional hotel.
Comment from Hotel Management
18 Jul 2023 by Gulde Schoen, Hotel Management
Dear Devon, Thank you very much for your positive and constructive feedback, which is highly appreciated. It is true that the concept has changed to an apartment serviced concept, and for guests who stay longer than 1 night, we do offer on demand Housekeeping (as indicated on the website), with an extra charge. We will make sure to make it more clear for future guests, and we do hope to welcome you back in the near future!Warmest regards,Gulde Schoen
