Ratings based on 277 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Es un hostel con todo lo básico necesario. Cerca de todas las atracciones coloniales y con desayuno incluído. Un staff atento y amable. El único inconveniente fue que luego de hacer check out, dejé mensaje esa misma noche y llamé al siguiente día para solicitar del servicio de limpieza de cuarto, una buena camiseta de fútbol que dejé en la esquina de la cama, pero desapareció, o sea, me indicaron como que no estaba.
Estoy segurísimo que la dejé y en donde la dejé en el cuarto entre las frisas de la cama, pero nada que hacer. Tuve que comprarla de nuevo. Por lo demás...el lugar es conveniente.
by A verified traveler
Posted 19 Jan 2023
Staff super friendly, nice view of volcano from upper patio area. The room was a bit small with the 3 beds, but it was no problem as the beds were comfortable. No parking on site, but a parking lot close by. You can walk around to the grocery stores and the Market but Central Park is a bit further. The taxis charge about $5 to take you to the park and the tuktuk drivers about half that but can only take you to within a block of the park. The free breakfast is great, eggs, fruit, beans, bread or tortillas and breakfast potatoes along with coffee or hot chocolate. Don't forget to leave a small tip for the servers! The area was quiet for the most part & the hostel is also a travel agency, so many excursions around Antigua and further can be purchased through them. We would definitely stay again!
by A verified traveler
Posted 14 Apr 2022
by A verified traveler from San Antonio
Posted 21 Jan 2020
We really liked the view from our door of the cathedral and the mountain. You could also sit and watch volcan Fuego erupt at night. I really miss waking up to that view. I wish that on two of the days of our stay we didn't miss breakfast, but we had schedule a tour and had to leave early on our last day.
Comment from Hotel Management
23 Jan 2020 by The Administration , Hotel Management
Hello!
Thanks for your feedback!
For us is really important to know the experience of our customers.
You're welcome to stay with us again when you comeback to Antigua.
Kind regards.
by A verified traveler from Canada
Posted 11 Dec 2019
Great place to stay! Very clean! Friendly staff helpful with travel plans. Would stay again !
Comment from Hotel Management
11 Dec 2019 by The Administration, Hotel Management
Hello John,
Thanks for your feedback!
For us is important to know the experience of our guests.
Remember you are welcoming in your next visit to Antigua.
by A verified traveler
Posted 30 Oct 2019 on Hotels
Really good breakfast!
Comment from Hotel Management
31 Oct 2019 by The Administration, Hotel Management
Thanks for your feedback!
For us is important to know the experience of our guests.
Kind regards.
by A verified traveler from Canada
Meh
Posted 4 Oct 2019 on HotelsThis place was just okay for us, nothing special. The room was pretty tiny but had cute, minimal decor. Shared (cleaned) bathrooms located on the ground floor so makes it inconvient if you have to go in the middle of the night. Breakfast was the best part, staff was nice. We got discouraged when asking for a better rate as we were leaving at 5:30 a.m and wouldn't be having breakfast. They didn't negociate at all so we decided it wasn't worth it (too bad because we also ended up buying our transport tickets from somewhere else instead of here). Ended up finding a way better place for half the price so I guess it was a blessing in disguise for us.
Comment from Hotel Management
5 Oct 2019 by The Administration , Hotel Management
Thanks for your feedback.
For us is very important to know the experience of our guests.
Our staff works very hard every day to do the best work they can but unfortunately they aren't able to come more early to prepare breakfast before 07:30am and again we hope your understanding. We also would like to remember you that we talked with you about the costs of the room and we gave you a good price but we weren't able to offer you the price that you were asking for.
Again thanks for stay with us and hope to see you next time to offer you our services again.
by A verified traveler
Posted 23 Sep 2019
Comment from Hotel Management
25 Sep 2019 by The Administration, Hotel Management
Thanks for your review!
For us is important to know the experience of each customer.
And we hope to see you again in your next visit to Antigua.
Kind regards.
by A verified traveler from Texas
Posted 16 Sep 2019
Comment from Hotel Management
16 Sep 2019 by Reception, Hotel Management
Thanks for your review.
We hope to see you again in the future.
Kind regards!
by A verified traveler
So clean, friendly staff, great location
Posted 30 Aug 2019 on HotelsWe actually stayed here twice, before and after a trip to Lake Atitlan. The staff are amazing, so helpful. We booked all our shuttles with them and they had a lot of other tours offered. This place is constantly cleaned, even the bathrooms. The breakfast is huge and varied and you can eat on their roof terrace with a view of three volcanoes. The beds were comfortable and each room we stayed in had a fan and screens in the windows. The rooms on the roof seemed to be brighter and nicer compared to the first floor rooms. The bathrooms are on the first floor, but the stairs are lit at night.
Comment from Hotel Management
30 Aug 2019 by La Administracion, Hotel Management
Thanks for staying with us.
We appreciate your feedback!
