Ratings based on 878 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
It was good stay
Comment from Hotel Management
27 Apr 2024 by Porta Hotel Antigua, Hotel Management
Dear Janarque:We appreciate the time to share your experience with us, we are really glad that your stay with us was pleasant.It will be a pleasure to see you soon!Best regards.
by A verified traveler
Posted 10 Apr 2024
by A verified traveler
Posted 5 Apr 2024
Would definitely stay here again
Comment from Hotel Management
6 Apr 2024 by Porta Hotel Antigua, Hotel Management
Dear Gina:We appreciate your comments regarding your last experience with us. It was a pleasure to have you as our guests.Best Regards,
by A verified traveler from Pico Rivera
Posted 3 Apr 2024
Nice hotel in the area, friendly staff great food
Comment from Hotel Management
5 Apr 2024 by Porta Hotel Antigua, Hotel Management
Dear Maria Antoinette:We appreciate your comments regarding your recent experience with us. It was a pleasure to have you as our guest.Kind Regards
by A verified traveler
Posted 3 Apr 2024
Exceptional hotel — stay in the more secluded annex of possible!
Comment from Hotel Management
3 Apr 2024 by Porta Hotel Antigua, Hotel Management
Dear Alexander:Thank you so much for your comments regarding your recent stay with us. It was a pleasure to have you as our guest.Best Regards,
by A verified traveler
Posted 1 Apr 2024
The hotel is very beautiful and the staff are very friendly. The buffet brunch with surcharge is awesome.
Hope it can be more clean, there was a spider in my bed:(
Comment from Hotel Management
2 Apr 2024 by Porta Hotel Antigua, Hotel Management
Dear Xin: We appreciate the time to share your experience with us, we are really glad that your stay with us was pleasant, and you liked our hospitality and food. Thank you for your comments, since they help us to continue improving our service. It will be a pleasure to see you soon!Best regards.
by A verified traveler
Posted 30 Mar 2024
Good property..well maintained. Excellent buffet.
Comment from Hotel Management
31 Mar 2024 by Porta Hotel Antigua, Hotel Management
Dear Enzo:Thank you so much for your comments regarding maintained property and buffet, It was a pleasure to have you as our guest. Best Regards
by A verified traveler
Posted 29 Mar 2024
I asked staff for transportation around the city and they were not able to help me. I found transportation around Antigua on my own. The AC was not working night one. Staff can really improve on their attentiveness.
Comment from Hotel Management
2 Apr 2024 by Porta Hotel Antigua, Hotel Management
Dear Mariela:Thank you very much for sharing your assessment with us, we apologize for not find a transportation for you, however the transportation contacts that we have were not available that day since there were some streets blocked in Antigua due to the processions, we appreciate your comments since they help us to have a continuous improvement. It will be a pleasure to see you againOur best wishes
by A verified traveler
Posted 29 Mar 2024
We encountered the coffee offered in the room opened and like it had been tampered with. In the doorstep of our room there was a huge roach. Breakfast ambiance was beautiful, however we were served overcooked eggs that were clearly not able to eat and we were not replaced with a new dish nor refunded our money for the plate. The staff was not trained well on charges added to my account. The receptionist didn’t have any knowledge on the charges added to the tab of the room. Misinformed us on what the charges were. Spa was amazing on everything.
Comment from Hotel Management
31 Mar 2024 by Porta Hotel Antigua, Hotel Management
Dear Andrea:Thank you very much for the valuation of your experience at Porta Antigua, we regret not having met your expectations of quality and service, we appreciate your comments since they are very important to have a continuous improvement in our processes.However, at the moment you informed us about the overcooked eggs, we gladly offered you new ones. We really appreciate your feedback with this situation.As reference to the other situations we would have been pleased to provide you more comfortable rooms, but we did not know until your check-out. We are really sorry about the situation, and We will be pleased to have the opportunity to serve you again and provide you with a better experience.Best Regards,
by A verified traveler
Posted 27 Mar 2024
The photos of the property do not do it justice. The place is stunning. The staff is unbelievably kind. The food was delicious. The hotel had doormen for what seemed all night. They even took the address of where we were going from our Uber to ensure safety. I could not have asked for a better stay.
Comment from Hotel Management
30 Mar 2024 by Porta Hotel Antigua, Hotel Management
Dear Camile:We appreciate your comments regarding the food, staff, and place . It was a pleasure to have you as our guest. Best Regards,
