Ratings based on 288 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Los Angeles
Posted 18 May 2024
The property was in good condition, clean and beautiful, very closed to everything the only thing I didn't like was that the bed or mattress I can feel the springs and I couldn't sleep I have to put all the pillows so I can sleep on top, the bed was a full size.
by A verified traveler from Houston
Posted 4 May 2024
This hotel is very basic. It served the purpose of us having a place to stay and affordable. Things you need to know before you book: there is a bar next door and you will hear the music every night; Mattresses are hard; they have no ice; they have no air conditioning and rooms will get hot; receptionist are very helpful; the restaurant they partner with for breakfast is really good. I am giving them a 3 start because they are basic but, you get what you pay for.
Comment from Hotel Management
4 May 2024 by Brenda Pichillá, Hotel Management
We are deeply sorry for the inconvenience about the noise in the bar next to the hotel. As you know Antigua is knows for many reasons, about it's culture, it's history and all the mystique around the city. Also Antigua has different establishments like restaurants and bars near the hotel that will have noise during nights and it's something we can not control. We always request to keep the noise down but its no possible all the times.Best regards
by A verified traveler from Carseland
Posted 3 May 2024
The rooms are clean. The beds are hard otherwise a comfortable stay. It is located next to a bar so if you’re a light sleeper this place isn’t for you.
Comment from Hotel Management
8 May 2024 by Recepción., Hotel Management
Thank you for your comments, this help us to better our service.We hope to see you soon.Sincerely yours,
by A verified traveler
Posted 26 Apr 2024
Great location. In the center of everything. Clean and safe as well.
Comment from Hotel Management
26 Apr 2024 by Alejandra López, Hotel Management
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 23 Apr 2024
Handling guest issues
Comment from Hotel Management
23 Apr 2024 by Recepción., Hotel Management
Thank you for your comments. It was a pleasure that you stay with us.See you soon.Sincerely yours,
by A verified traveler
Posted 20 Apr 2024
Great if you like hearing loud music blasting untill 1 am instead of sleeping. Room are tiny, very hot with no AC and there is no closet. Also shower doesn't' drain.
Comment from Hotel Management
20 Apr 2024 by Brenda Pichillá, Hotel Management
Dear guest:We are deeply sorry for the inconvenience about the noise in the bar next to the hotel. As you know Antigua is knows for many reasons, about it's culture, it's history and all the mystique around the city. Also Antigua has different establishments like restaurants and bars near the hotel that will have noise during nights and it's something we can not control. We always request to keep the noise down but its no possible all the times.Best regards
by A verified traveler
Posted 17 Apr 2024
Liked the front desk person…helpful!
Comment from Hotel Management
17 Apr 2024 by Brenda Pichillá, Hotel Management
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.
by A verified traveler from Brockton
Posted 13 Apr 2024
Me gustó mucho solo hacía un calor horrible pero me dieron un abanico
Comment from Hotel Management
13 Apr 2024 by Alejandra López, Hotel Management
Muchas gracias por la evaluación de nuestros servicios, estamos muy contentos de saber que disfrutó de su estadía con nosotros. Esperamos pueda visitarnos pronto y seguir brindándole un excelente servicio
by A verified traveler from Toronto
Posted 10 Apr 2024
Wonderful spot
Comment from Hotel Management
10 Apr 2024 by Brenda Pichillá, Hotel Management
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.
