Ratings based on 333 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
The staff was very friendly and helpful. I got in after midnight from the airport and the young man at the front desk was so polite and nice. The landscaping was beautiful and I enjoyed the free coffee offered. The hotel is about a 3 in walk from the Arco de Santa Catalina.
My room was near the stairs that take you to the terrace and the young people that were using were so loud running up and down and screaming. So just be mindful.
Comment from Hotel Management
17 Jun 2024 by Hotel Casa Antigua , Hotel Management
Good morning, thank you very much for your comment, it helps us to improve our service. We will gladly receive you at the next opportunity.
by A verified traveler
Posted 15 Jun 2024
Great hotel!
Comment from Hotel Management
15 Jun 2024 by Hotel Casa Antigua , Hotel Management
Thank you so muchIt's a pleasure to serve you
by A verified traveler
Posted 6 Jun 2024
Just an absolutely beautiful property. I was stunned by the flowers and birds singing all day. The mornings were the best with a view of the lake and volcanos. The staff was absolutely fantastic. We will be back one day :))
Comment from Hotel Management
9 Jun 2024 by Hotel Casa Antigua , Hotel Management
Good day!Thank you for your comment, we hope you can stay with us in other opportunity, we will be glad to see you again here at the hotel.
by A verified traveler
Posted 2 Jun 2024
Staff unaware how system works when booking with Expedia. Wanted to charge almost 80 dollars more, even though final charge was already made by Expedia
Comment from Hotel Management
10 Jun 2024 by Hotel Casa Antigua , Hotel Management
Thank you for your comment. This helps us to improve our service. We are sorry for the inconvinient that we had at the moment we make your receipt, nevertheles; as you could see in your credit card,you only paid the total of your reservation. We apologize again for any issue that this confusion could may have caused you.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by Hotel Casa Antigua , Hotel Management
Buen día, Gracias por sus comentarios esperamos nos visite en otra ocasión, será un placer atenderle
by A verified traveler from Berkeley
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Hotel Casa Antigua , Hotel Management
We thank you very much for your comment and we hope you can visit us in other opportunity.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 Jun 2024 by Hotel Casa Antigua , Hotel Management
Muchas Gracias por su comentario, esperamos pueda visitarnos pronto, estaremos encantados de recibirlos.
by A verified traveler from Colton
Posted 12 Apr 2024
We really enjoy staying at Hoyel Casa Antigua. People were friendly and accommodating. All clean. Simple and quiet.
Comment from Hotel Management
12 Apr 2024 by Hotel Casa Antigua , Hotel Management
Thank you for the information. It was a pleasure that you stay in Hotel Casa Antigua.We hope to hear from you soon.Sincerely yours,
by A verified traveler
Posted 5 Apr 2024
Friendly, clean
Comment from Hotel Management
5 Apr 2024 by Hotel Casa Antigua , Hotel Management
Nos hace muy feliz que su estadía en Hotel Casa Antigua haya sido buena agradecemos su preferencia y lo esperamos pronto.
by A verified traveler
Posted 5 Apr 2024
The staff are not specific explaining what the extras are they surprise with payment at check out
Comment from Hotel Management
10 Apr 2024 by Hotel Casa Antigua , Hotel Management
We thank you very much for your message and we want to let you know that the prices for the snacks are also in the same basket so we sorry for this misunderstanding.
