Ratings based on 114 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mumbai
Posted 25 Feb 2024
It is ok
by A verified traveler
Posted 10 Dec 2023
by A verified traveler
Posted 11 Oct 2023
Ok
by A verified traveler
Good quality, but minor annoyances
Posted 10 Mar 2023 on HotelsClean modern and comfortable hotel of international standard but let down by showers that alternate between hot and cold and silly promotional slogans
Comment from Hotel Management
13 Apr 2023 by Cedric , Hotel Management
We thank you for your comment and take your words to heart.We will do everything we can to make it right and your next stay will be much better.
by A verified traveler
Posted 18 Nov 2022
by A verified traveler
Very unhappy customer
Posted 17 Oct 2022 on HotelsStaff at reception were inexperienced. Although I am a gold member with hotels.com, it took them more than 1/2 hour to check me in. I had charges on my bill that were mine. It took them forever to sort the issue out. The same happened to other colleagues who stayed at the hotel at the same time. Additionally, we had to wait more than one hour in the shuttle waiting for one person who never showed up. This is unacceptable given that we had arrived after midnight after a 20 hour flight and we were charge 20 Euros per person.
by A verified traveler
Posted 22 Jun 2022
The place is clean and the food is top class, very affordable. The staff are all friendly and can speak English very well
Comment from Hotel Management
7 Jul 2022 by Edward S, Hotel Management
Dear Obediah,
Thank you for choicing our hotel for your stay in Tana. Your kind recommendation to the travel community and this positive feedback keeps us motivated and wanting to keep improving.
We wish you an excellent day, and we certainly hope to see you soon.
by A verified traveler
Posted 9 Jun 2022 on Hotels
Comment from Hotel Management
7 Jul 2022 by Edward S, Hotel Management
Greetings from Madagascar!
Thank you so much for taking teh time to rate us. We look forward to welcoming again real soon.
by A verified traveler
The worst services I ever experienced
Posted 7 Jun 2022 on HotelsAt the airport pick up, it was raining, the drivers did not even dare to look after the guests at the exit gate. Some random people ask if we have taxi booked and we responded that we have shuttle from Ibis. Then, they brought us to the driver outside. He was then busy arranging the baggage that are already in the car, with the back seats folded and left us outside wet under the rain pouring. the bags were moved in and out between cars. The checking went fine. there was no information of what I will expect in the hotel, what included in the booking, etc. Arriving at the room, the door was hard to open. the key did not work for quite longtime. the Hotel staff thought that my key was expired since it was held near a phone. After pushing with force, the door finally opened. One employee come back to return some staff for me and I have difficulty to open the door from inside. The room smells humidity so mu allergies kicked in immediately. one lampstand did not work. The internet is so bad. the water in the shower was very small. the rain at the airport is better than the water from the shower.
At the breakfast time, apparently, my room was booked without breakfast, while it was advertised during my booking that it is included. I asked if it can be included and I will pay. The reception team( 2 young ladies) said that they cannot change it. So I decided to move out to a better hotel. At 9am, they ask my room key if I move out while my room is paid until noon.
Comment from Hotel Management
7 Jul 2022 by Edward S, Hotel Management
Dear Mrs. Henrisse,
Although we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your feedback as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.
We wish you an excellent day
by A verified traveler
Posted 6 Jun 2022 on Hotels
Comment from Hotel Management
7 Jul 2022 by Edward S, Hotel Management
Hello and thank you very much for takling the time to rate your experience in our hotel.
We wish you a wonderful day
