Ratings based on 103 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from CONCORD
Posted 16 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Sergio Rak, Hotel Management
Dear Nicholas, We thank you for taking the time to leave us your opinion! Looking forward to welcoming you very soon with the entire Carlton team. Cordially.
by A verified traveler from London
Posted 4 Jan 2024
All staff is nice and willing.
Unfortunately the property itself seems to be left in disrepair.
The worst part is the lack of a proper restaurant/chef: food quality is below par. Breakfast is appalling, very little choice and poor quality.
Definitely, as it is now, not a 5 star hotel.
Comment from Hotel Management
31 Jan 2024 by Sergio Rak, Hotel Management
Dear Maurizio,We thank you for taking the time to leave us this comment.Please be assured that we will forward these comments to the department concerned as well as to management so that measures can be taken to improve your experience within Carlton Madagascar.We hope to welcome you very soon in order to rectify these drawbacks during your stay.
by A verified traveler
Posted 3 Feb 2023 on Hotels
Comment from Hotel Management
4 Feb 2023 by Sergio, Hotel Management
Dear Llewellyn, Thank you for taking the time to leave us your opinion! We will be sure to pass on your comments to the entire team. Looking forward to welcoming you very soon. Cordially.
by A verified traveler
Posted 27 Nov 2022
very good location, highly efficient and friendly staff, spacious and clean rooms.
Comment from Hotel Management
29 Nov 2022 by Sergio, Hotel Management
Dear Einas, Thank you for taking the time to leave us your opinion! We will be sure to pass on your comments to the entire team. Looking forward to welcoming you very soon. Cordially.
by A verified traveler
Posted 16 Oct 2022
Staff was wonderful and friendly special Mr. Tihna from front desk .Thank you every one.
Comment from Hotel Management
20 Oct 2022 by Sergio, Hotel Management
Dear Abdel Rady, Thank you for taking the time to leave us your opinion! We will be sure to pass on your comments to the entire team an especially to Mr. Tahina. Looking forward to welcoming you very soon. Cordially.
by A verified traveler
Posted 14 Feb 2020 on Travelocity
Comment from Hotel Management
18 Feb 2020 by Felana, Hotel Management
Dear guest,
Thank you so much for your feedback and we are looking forward to see you again -Carlton team
by A verified traveler
Nice stay at Carlton Hotel.
Posted 12 Feb 2020 on HotelsNo complaints. Always enjoy our Carlton stays.
Comment from Hotel Management
18 Feb 2020 by Felana, Hotel Management
Dear guest,
Thank you so much for being loyal to the Carlton Hotel. Hope to see you soon- Carlton Tema
by A verified traveler
Good stay
Posted 6 Feb 2020 on HotelsI enjoyed the cleanliness of the rooms, the good service and the excellent breakfast. will be back!
Comment from Hotel Management
7 Feb 2020 by F, Hotel Management
Dear guest,
Thank you for having a stay at the Carlton Hotel.We are really happy to see that you enjoyed your stay with us.Looking forward to welcoming you again and See you soon -Carlton Team
by A verified traveler
Nice stay but meeting services need improvement
Posted 15 Dec 2019 on HotelsOn the positive side, the hotel is conveniently located to businesses, restaurants and supermarket. The staff were attentive, the meals were good (both the breakfast buffet and lunch/dinner ordered off of the menu). The room was comfortable and clean. Needing improvement: The internet was nearly unusable: difficult to download or send files in email, difficult to use voice Skype, long time to load some web pages, connection comes and goes randomly. For our meeting, everyone had to have the same lunch dish, no individual choices or even having half and half. The meeting room had a partition halfway through the room that made it impossible to use both halves of the room, so all participants had to be squeezed into one half.
Comment from Hotel Management
18 Dec 2019 by felana, Hotel Management
Dear Guest,
Thank you so much for having a stay at the Carlton Hotel.And thank you as well for your reemarks either positive or negative.We remain available to serve you again and hope to see you next time . Carlton Team
by A verified traveler
Posted 29 Nov 2019
A decent hotel with a very good kitchen. It is let down by carelessness in housekeeping and being quiet to the point of boring. The restaurant, bar and pool do not seem to attract people other than guests. The location is inconvenient with nothing of interest within walking distance. Partly as a result of this the hotel could do with having a shop selling the basics and some snacks. Next time I will look for something smaller and in the old town
Comment from Hotel Management
1 Dec 2019 by Felana , Hotel Management
Dear guest,
Thank you so much for your visit at the Cartlon Hotel. We want you to know that we are always willing to give you the best service. Your remarks has been well noted. Looking forward to welcoming you again- Carlton Team
