Ratings based on 121 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
When we arrived we had a warm and friendly welcoming. The hotel had many pools bars food and a 24hr bar at the main The mini bar in the room was also all-inclusive.
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Crystal Centro Hotel, Hotel Management
Dear Ghida, First of all, we would like to thank you for choosing our hotel for your holiday and for taking the time to express your opinions about our facility.We would like to express our regret that we did not meet your expectations 100%. If all our guests convey their requests and problems to the guest relations department during their holidays, we have guest relations officers who work to make their holidays more pleasant.With our management approach that prioritizes guest satisfaction above all else, we are curious about all your positive/negative opinions.Kind regards,Serdar ÇavuşoğluGeneral Manager Crystal Centro
by A verified traveler
Posted 17 Jan 2024
Comment from Hotel Management
19 Jan 2024 by Crystal Centro Hotel, Hotel Management
Dear SHAWN,First of all, thank you for choosing our Crystal Centro Hotel.Our goal is to provide our guests with unforgettable experiences. We apologize for any inconveniences you encountered during your stay. Please be assured that this is not indicative of our general standards. As a hotel, we have absolutely no intention of disappointing any guest's stay. Unfortunately, we do not know the reason for your dissatisfaction since there are no details you shared with us.Please give us another chance to serve you better. We will be happy to host you in our hotel.Regards,
by A verified traveler
Posted 4 Sep 2023
Excellent for families great food very good Wi-Fi everywhere
Some rooms need a refurb but overall excellent
Comment from Hotel Management
5 Sep 2023 by Crystal Centro Hotel, Hotel Management
Dear Tasadiq,Thank you for your recent visit to Crystal Centro Hotel and for taking the time to leave your feedback regarding your stay with us. We are pleased to read that you were satisfied.Thank you for mentioning by name some of our team members who provided you with excellent service. We are pleased to know that our staff performed their duties well and ensured that all your needs were met.We will of course pass on your feedback to the whole team.Sincerely yours,Serdar Çavuşoğlu General Manager
by A verified traveler
Posted 25 Aug 2023 on Hotels
Comment from Hotel Management
28 Aug 2023 by Crystal Centro Hotel, Hotel Management
Dear Ali,As the Crystal Centro family, we are very pleased to see that you were satisfied with our hotel.Thank you for your high rating. We will be glad to welcome you again in our hotel.Crystal Centro Hotel
by A verified traveler
Antalya trip crystal centro resort.
Posted 22 Jun 2023 on HotelsGreat location! Good service.. we were a large group of 18 people. Best part was the Turkish bath the resort which was much much better then the one we had outside..Need to improve service in the area were we came to the hotel early morning 5am and had to pay full occupancy charge for previous day. We had a very late night flight and requested late checkout but the resort wanted to charge an additional fee. The guest manager was not accommodative and did not come to explain, we ended only talking to the guest services staff. Overall good experience.
Comment from Hotel Management
22 Jun 2023 by Crystal Centro Hotel, Hotel Management
Dear Vimal,We are very happy with your evaluation of our facility.We always try to provide a worthy service to our valued guests.Your wonderful comments about our employees will motivate them even more. Your comments are very valuable for our management, and we are also pleased that you shared your satisfaction. Please enjoy your vacation and never forget us.We will be happy to welcome you again and wish you a healthy and peaceful year.Kind regards,Serdar CavusogluGeneral managerCrystal Centro Hotel
by A verified traveler
Posted 7 Oct 2022
Everything was good. A lots of things to do, good food, activities for all ages. Only the rooms were not for a 5 star hotel. They are big enough but needs to be renovated. Hotel stuff is excellent.
Comment from Hotel Management
7 Oct 2022 by GM, Hotel Management
Dear Doris,We are very happy with your evaluation of our facility.We always try to provide a worthy service to our valued guests.We will be happy to welcome you again and wish you a healthy and peaceful year.Best regards,Serdar CavusogluGeneral ManagerCrystal Centro
by A verified traveler
Posted 13 Aug 2022
Everything was excellent,but the rooms.Rooms are outdated .
Comment from Hotel Management
13 Aug 2022 by GM, Hotel Management
Dear Senad,
First of all, we would like to thank you for choosing our hotel for your vacation and for taking the precious time to share your opinion about our hotel.
We always try to provide worthy service to our dear guests.
As the Crystal Centro family, our goal is to renew ourselves day by day and raise the quality of service and service to a higher level. In this regard, we believe that criticism and suggestions from you, our esteemed guests, will positively affect the work that we will carry out as leadership.
We will be glad to welcome you again and wish you and your family full health, comfort and peace.
Sincerely,
Serdar Çavuşoğlu
General Manager
Crystal Centro
by A verified traveler
Posted 5 Aug 2022
There is a big problen in the rooms. The air conditioner doesn't work well.i think it is too little..so.the room is always hot.the food was good,but at nights you will have a nightmare.even in the hallway was very hot.so,if you like to sleep well go to another hotel.
Comment from Hotel Management
5 Aug 2022 by GM, Hotel Management
Dear Noor,
First of all we want to thank you for choosing Crystal Hotels.
Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards.
We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again.
Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith
With our best regards,
Serdar Çavuşoğlu
General Manager
Crystal Centro
