Ratings based on 171 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Promised kitchen but there was none so we had to eat outside unwillingly each day, rooms were moldy, changed 3 rooms in 12 nights stay, no balcony ( again shown in pictures and promised) upon booking. Hotel rooms clearly states apart hotel meaning kitchen there was none. Completely dissatisfied.
Comment from Hotel Management
6 Jun 2024 by Casa Franco, Hotel Management
There is no mold in any of our rooms sir, despite your single room reservation, we gave you two rooms, we tried to make you happy as much as we could, we exceeded the daily coffee and tea limit and served you a lot, we asked you if you had a problem every day and tried to do our best, we stated that the removal of the kitchens was by law and you said that you understood us, and there is no balcony in any of our rooms, we have never shared about it at any time and we did not promise you something that is not there, we did your daily room cleaning and we supplied all your needs at any time you want.
by A verified traveler
Posted 10 May 2024
Centrally located. Courteous staff. Good breakfast.
Comment from Hotel Management
12 May 2024 by Famous Family Hotel, Hotel Management
Hello, thank you very much for your satisfaction with our hotel, we would like you to know that you now have a home in Antalya.
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
11 Apr 2024 by Yönetici, Hotel Management
Thanks a lot. We are waiting for you every time
by A verified traveler
Posted 4 Feb 2024
This was located in the Old Town, parking, driving in that area is very difficult (parking was not possible). You have to park about a 8 minute walk away. But it was a great hotel. Old Town is amazing and there are so many places to eat and shop.
Comment from Hotel Management
23 Feb 2024 by Hotel Manager, Hotel Management
Thank you for your review! We hope to see you again and welcome you!
by A verified traveler
Posted 27 Jan 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by Hotel Manager, Hotel Management
Thank you for your comment! We hope to see you again!
by A verified traveler
Posted 3 Jan 2024
The girl that worked in this hotel was more then rude.When tried to talk to her she said no English .Without any explanation she was pushing me to sign visa receipt, which I signed because she was pushy. When they showed the room where we needed to stay I almost had a panic attack because the room has very very small window, I felt I was like in tunnel.I didn’t feel comfortable to stay in that room I asked the room with normal size of the window .They called someone who speaks English he said I have to pay if I want the room with windows . On the internet the price for the room was the same as the one I paid for. I tried to show them on the internet the price they didn’t want to look at it.I was was very disappointed with their behaviour and ended up crying.At the end they told me you have three choices: to stay in this room; to pay more to have better room or we will give you money. I gave them visa card and told them I want money back. They just ignored me.I came back tomorrow asking them why they didn’t accept my card , they told me that they cannot refund me today as the offer was for yesterday . They advised that Expedia, told them: “we heard your and her(mine) story we don’t know what happened, do not pay her(me) .”I contacted Expedia and they told me that they are still waiting for response from the hotel. I paid hotel room that I didn’t stay in. That was on Oct 4,2023 and I still have not received any response from them. Instead to enjoy my vacation I had this …
Comment from Hotel Management
19 Jan 2024 by Yönetici, Hotel Management
Mrs Sabrina The room you bought is our only room with a small window. In expedia, there are pictures of the room and it is also written that the window is small. When you arrived, you behaved in a way that disturbed our other customers. With all our good intentions, you walked away screaming, even though there was no cancellation policy. Since we did not know whether you would come or not, we could not give the room to another guest. As hotel employees, we work for guest satisfaction and are polite people. Frankly, this attitude and your comments saddened us.
by A verified traveler
Posted 3 Jan 2024 on Hotels
Situated really good bang in the middle of everything but our room got very little light from outside, also the shower could do with updating breakfast was good a variety of a lot different salads ( Turkish breakfast only )
Comment from Hotel Management
23 Feb 2024 by Hotel Manager, Hotel Management
Thank you for your review and we really would like to welcome you here again! We hope that your rating could be more positive this time!
by A verified traveler
Posted 24 Nov 2023
I was amassed how clean this property I enjoyed the stay. its great place for the location and quality of the place comparing to the price. I recomend the place.
Comment from Hotel Management
2 Jan 2024 by Family Hotel, Hotel Management
thank you very much. We will always be happy to welcome you.
by A verified traveler
Posted 4 Sep 2023
We stayed in room 402 in August 30th 2023 for 4 nights. There was a dead coachroach on entering the premises. The room was a quite small for 4 people. We were shown to our room and then there was absolutely no service. I got extra toilet paper from the restaurant attached to the hotel. No one came to clean the room and the garbage kept piling up despite my request to have the room cleaned. We ate breakfast once. It was average, but you can only eat breakfast when the restaurant is open. If you need breakfast at 7am for example, you would be out of luck. The fellow at the reception was friendly but didnt know much about anything as he was new and he was rarely there. There is no lobby area, so when you are tired of your room, there is no place to go outside the room. The hallways were also dimly lit. The lighting was really inadequate. This hotel really need an upgrade. We were fooled by the image on expedia which did not reflect the aged hotel it is. A difficult experience on the whole. To my surprise, there were many other places in the neighbourhood with the same price and with so much more facilities.
by A verified traveler
Posted 29 Aug 2023
The property is nice however the facilities could use with an refurbishment. The room we stayed the toilet was not so pleasant and during the whole stay there was no room cleaning. Overall nice place to stay close to all amenities
Comment from Hotel Management
30 Aug 2023 by Serhat, Hotel Management
Please inform daily for daily room cleaning. We cannot enter the room without permission. We will do our best to provide you with the best service. Thank you
