Ratings based on 248 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
The beds are placed on a concrete slap with high chance of flipping at night with high health and safety risk
Rooms got a large column leaving no room to move around the bedroom
The windows are not sound proof. Can hear detailed noises from the car and children's voices in the street
Comment from Hotel Management
25 May 2024 by AG Hotels Team, Hotel Management
Dear Ibunu,Thank you for your feedback. We are very sorry to hear about the issues you experienced during your stay. The safety and comfort of our guests are our top priorities, and we take your concerns seriously.We will address the issues regarding the bed placement and the large column in the room. Additionally, we will look into improving the soundproofing of our windows to ensure a more peaceful stay for our guests.We appreciate your comments as they help us improve our services. We hope to have the opportunity to provide you with a better experience in the future.Best regards,AG Hotels
by A verified traveler
Posted 23 Apr 2024
Close were we wanted to be
Comment from Hotel Management
5 May 2024 by Ag Hotels Management, Hotel Management
John, thank you for your review! We're glad to hear that our location was close to where you wanted to be. If there's anything we can improve on for your next stay, please let us know. AG Hotels.
by A verified traveler
Posted 3 Apr 2024
I liked the hotel atmosphere and cleaningness.
Comment from Hotel Management
5 Apr 2024 by Ag Hotels Management, Hotel Management
Dear Guest Mohammed,Thank you for your excellent rating and kind words! We're thrilled to hear that you enjoyed the atmosphere of our hotel and found it to be clean and welcoming. Providing a pleasant and hygienic environment for our guests is one of our top priorities, and we're delighted that you appreciated it. Your satisfaction is very important to us, and we hope to have the pleasure of hosting you again in the future. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.Kind Regards,
by A verified traveler
Posted 20 Jan 2024 on Ebookers
Comment from Hotel Management
2 Mar 2024 by AG Hotels Team, Hotel Management
Dear Guest Olga,Thank you for rating us 5 out of 5! We are delighted to hear that you had such a positive experience during your stay. Your satisfaction is our top priority, and we are thrilled that we met your expectations. If you have any further feedback or if there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional stay soon!Kind Regards,
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
26 Jan 2024 by AG Hotels Team, Hotel Management
Dear Guest,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand more about the specific issues you encountered so that we can address them. If you're willing to share more details or provide additional feedback, please feel free to do so. We value your input and would like to ensure that any concerns are addressed for future improvements. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right in the future.Kind Regards,
by A verified traveler
Posted 8 Jan 2024
Parking is underground, but can be tough to maneuver. Also limited spots but good amount of parking space.
Comment from Hotel Management
26 Jan 2024 by AG Hotels Team, Hotel Management
Dear Guest,Thank you for sharing your feedback regarding the parking facilities. We appreciate your comments on the underground parking, although we regret to hear that it can be challenging to maneuver. We understand the importance of providing convenient parking for our guests, and we will certainly take your feedback into consideration as we work to improve this aspect.It's good to know that there is a good amount of parking space available, even though the spots may be limited. We are constantly looking for ways to enhance the overall experience of our guests, and your input helps us in this process.If there are any specific suggestions or preferences you have for improving the parking situation, please feel free to share them with us. We want to ensure that your stay is as comfortable and hassle-free as possible.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another positive experience.Best regards,
by A verified traveler
Posted 15 Dec 2023 on Hotels
Comment from Hotel Management
18 Dec 2023 by AG Hotels Ekibi, Hotel Management
Değerli misafirimiz,Mükemmel değerlendirmeniz için teşekkür ederiz! 10 üzerinden aldığımız puan, konaklamanızdan memnun ayrıldığınızı duymak bizim için gerçekten sevindirici. Bu olumlu geri bildiriminiz, bizim için büyük bir motivasyon kaynağıdır.Eğer paylaşmak istediğiniz özel bir deneyim veya öneriniz varsa, lütfen bize bildirin. Sizden gelen geri bildirimler, hizmet kalitemizi sürekli iyileştirmemize yardımcı olur.Sizi tekrar ağırlamaktan ve sizi bir sonraki konaklamanızda yine memnun etmekten mutluluk duyarız.Saygılarımızla,
by A verified traveler
Posted 3 Dec 2023
Nice hotel and reasonable price. Rooms were not that soundproof though so woken up in the mornings.
Comment from Hotel Management
18 Dec 2023 by AG Hotels Team, Hotel Management
Dear Guest Anupama,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be nice and reasonably priced. We appreciate your kind rating of 4 out of 5.I apologize for any inconvenience caused by the soundproofing in the rooms not meeting your expectations. We take your comments seriously and will certainly look into ways to address this issue to enhance the overall guest experience.We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved stay in the future. If there's anything specific you would like us to address or if you have further suggestions, please feel free to reach out to us directly.Kind Regards,
by A verified traveler
Posted 11 Nov 2023 on Hotels
Comment from Hotel Management
21 Nov 2023 by AG Hotels Ekibi, Hotel Management
Değerli Misafirimiz Salim,Değerlendirmeniz için teşekkür ederiz! 8 puan almak bize neyin iyi gittiğini ve nerede geliştirmeler yapabileceğimizi anlamamıza yardımcı oluyor. Herhangi bir özel geri bildiriminiz veya gelecekteki konaklamalarınız için talepleriniz varsa, lütfen bize bildirin. Sizi tekrar ağırlamaktan mutluluk duyarız ve daha yüksek bir puan alabilmek için elimizden gelenin en iyisini yapmaya devam edeceğiz.Saygılarımızla,
by A verified traveler
Very nice!
Posted 19 Oct 2023 on HotelsComment from Hotel Management
21 Oct 2023 by AG Hotels Team, Hotel Management
Dear Eva,Thank you for your excellent rating! We are delighted to hear that you had a very nice experience during your stay. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon. If you have any specific comments or suggestions, please feel free to share them with us.Warm regards,AG Hotel Team
