Ratings based on 291 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Good
Comment from Hotel Management
31 May 2024 by Véronique Kempa, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future. Take care,Véronique Kempa, General Manager
by A verified traveler
Posted 27 Feb 2024
Very nice hotel
Comment from Hotel Management
28 Feb 2024 by Véronique Kempa, General Manager, Hotel Management
Dear Guy,We appreciate that you took the time to share your feedback.We are happy that you enjoyed your stay with us.Your positive feedback acts as motivation for our team to keep providing great service.We look forward to welcoming you back. Best regards,Véronique Kempa, General Manager
by A verified traveler
Posted 17 Jan 2024
The hotel is absolutely amazing. Breakfast is lovely and staff are so helpful and friendly
Comment from Hotel Management
19 Jan 2024 by Véronique Kempa, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that the breakfast selection met your expectations and that our team's dedication to service made a positive impact on your stay. It is gratifying to know that the efforts of our staff are appreciated.We look forward to welcoming you back for another enjoyable visit, Best regards,Véronique Kempa, General Manager
by A verified traveler
Posted 21 Nov 2023
Clean, comfortable, helpful staff (especially when I locked myself out of my room wearing only a t-shirt and underpants (it's a long story)). 5-10 minute walk to railway station and 20 mins by train to Geneva. Fridge in room was welcome.
However, it's close to the railway; sometimes the crockery would rattle on the draining board when a train went by. Maybe that was just a ground floor thing. Had to deposit €150 as a security bond. While the bond was understandable the price seemed excessive.
But was nice, on the whole.
Comment from Hotel Management
28 Nov 2023 by Véronique Kempa, General Manager, Hotel Management
Dear Antony,Thank you for taking the time to share your experience with us.We're delighted to hear that you found our accommodations to be clean and comfortable, and that our team was able to assist you promptly. It's also great to know that the proximity to the train station and the inclusion of a fridge in the room added to the convenience of your stay. We have, however, noted your feedback regarding the vibrations from the nearby railway. Our hotel's construction incorporates the latest generation materials to minimise noise, and we regret that you experienced some disturbance. For future visits, we can offer accommodations on higher floors where the impact may be less noticeable. Regarding the security deposit, it is a standard procedure to ensure the maintenance and safety of our accommodations, and we strive to make this process as smooth as possible for our guests. We're glad that overall, you enjoyed your time with us.We look forward to welcoming you again for another pleasant stay, Warm regards,Véronique Kempa, General Manager
by A verified traveler
Posted 5 Oct 2023 on Hotels
Comment from Hotel Management
10 Oct 2023 by Véronique Kempa, General Manager, Hotel Management
Dear Margaret,Thank you for taking a moment to review your experience.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,Véronique Kempa, General Manager
by A verified traveler
Posted 16 Aug 2023
Rooms good, pleasant property on a quiet street, close to train station, restaurants and bars.
Comment from Hotel Management
17 Aug 2023 by Véronique Kempa, General Manager , Hotel Management
Dear Eilidh,Thank you for taking the time to share your positive experience.We are glad to hear that you found our rooms nice and appreciated the peaceful location. It's also great to know that you enjoyed the proximity to the train station, restaurants, and bars. Our central location indeed provides easy access to various amenities and public transport.We hope to have the pleasure of welcoming you back in the future.Best regards,Véronique Kempa, General Manager
by A verified traveler
Posted 16 Aug 2023
Staff members are very helpful.
Comment from Hotel Management
17 Aug 2023 by Véronique Kempa, General Manager , Hotel Management
Dear Guest,Thank you for this excellent review.We are thrilled to hear that we met your expectations during your stay, and thank you for your kind comments regarding our team, it is always rewarding to get such feedback.We look forward to welcoming you back in the future. Take care,Véronique Kempa, General Manager
by A verified traveler
AC illegal in France???
Posted 14 Aug 2023 on HotelsThe hotel was new and very nice looking. Unfortunately it’s a very hot climate in Geneva. The hotel for some reason doesn’t have air conditioning (even though it was 35C/95F) outside everyday in the forecast. All they had in the room was one fan for the main room. The suite room had no fan. We had to open the windows open all night which only let more warm air in. Below was a train yard with trains going by all night. Staff didn’t seem to care that it was a very uncomfortable night. Is their a Law in France that AC is not allowed??? We had a similar issue in Paris
Comment from Hotel Management
17 Aug 2023 by Véronique Kempa, General Manager , Hotel Management
Dear Terri-Ann,Thank you for taking the time to share your experience with us.We are glad to hear that you found our hotel to be new and nice looking. However, we understand your concerns regarding the temperature in your suite during your stay. While we do not have air conditioning in the rooms, we have provided fans for our guests' comfort. We apologize if this was not sufficient for your needs.Best regardsVéronique Kempa, General Manager
by A verified traveler
Posted 24 Jun 2023
Cleanliness was very disappointing
Comment from Hotel Management
26 Jun 2023 by Véronique Kempa, General Manager, Hotel Management
Dear Anna.Thank you for taking the time to review your experience.We are sorry to hear that you felt we did not uphold our usual high standards. Our housekeeping team cleans every room daily, except for the kitchen area, which is the guest's responsibility. Rest assured that we will address your concerns with them to ensure that our high standards are maintained.We hope to have the opportunity to welcome you back for a better experience in the future.Kind regards,Véronique Kempa, General Manager
by A verified traveler
Posted 16 Jun 2023
Very decent hotel close to train station. Room was good and spacious enough considering the price. One area of improvement that I can suggest is to start breakfast at 6am or 6.30am instead of 7am. We paid for breakfast but couldn't have it as our train was at 7.15. atleast in summer they can start breakfast at 6am
Comment from Hotel Management
20 Jun 2023 by Véronique Kempa, General Manager, Hotel Management
Dear Prasad,Thank you for taking the time to share your experience with us.We are glad that our location was ideal for your needs and that you appreciated your room.We understand that an earlier opening for breakfast would have been more suitable for your schedule and regret you didn't inform us upon arrival as we strive to accommodate such requests when possible.We hope to have the pleasure of welcoming you back in the future.Best regards,Véronique Kempa, General Manager
