Ratings based on 208 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from The Woodlands
Posted 29 Nov 2023
Great location and easy to get to. Noisy street traffic. Overall great value for money.
Comment from Hotel Management
29 Nov 2023 by Annie NTOLLO, Hotel Management
Hi , Thanks for your return about your stay in our hotel.It is a pleasure to read the comments . See you next time . Best regards
by A verified traveler
Leaky Roof!
Posted 27 Sep 2023 on HotelsOverall a nice hotel at a good price despite being 25 minute walk from Annecy. However, on the first night, the ceiling outside our room started to leak during a storm and this was not fixed during the duration of our stay, instead, a bucket was placed and it continued to leak for 5 days. We also found a bug running around one of disposable cups provided in our room!
Comment from Hotel Management
2 Oct 2023 by Annie NTOLLO, Hotel Management
Good morning ,We are sorry for the inconveniences encountered during your stay in our establishment; we had a problem with waterproofing and indeed it cannot be repaired as long as it rains. Which explains this summary solution but this being outside your room we hope that you have not been too impacted. What is necessary has been done since then.Sincerely
by A verified traveler
Perfect base for exploring the area
Posted 27 Sep 2023 on HotelsStaff were very friendly and helpful. This hotel is a perfect base for exploring Annecy. 30 minute walk or easy to get an Uber. Lovely breakfast. Would recommend
Comment from Hotel Management
2 Oct 2023 by Annie NTOLLO, Hotel Management
Good morning ,Thank you for your comments following your stay in our establishment which we will not fail to share with the team in place. We hope to welcome you again.Sincerely
by A verified traveler
Posted 12 Sep 2023 on Hotels
Comment from Hotel Management
13 Sep 2023 by Annie NTOLLO, Hotel Management
Bonjour , Nous vous remercions pour la note attribuée suite à votre séjour dans notre établissement et nous espérons vous y accueillir de nouveau . Cordialement
by A verified traveler
Posted 10 Sep 2023
Comment from Hotel Management
12 Sep 2023 by Annie NTOLLO, Hotel Management
Bonjour , Nous vous remercions pour la note attribuée suite à votre séjour dans notre établissement et nous espérons vous y accueillir de nouveau . Cordialement
by A verified traveler
Posted 27 Aug 2023 on Hotels
AC didn’t work, breakfast very basic and was included although you have to pay for kids (which isn’t actually detailed anywhere). Location not great, we won’t be staying again.
Comment from Hotel Management
29 Aug 2023 by Annie NTOLLO, Hotel Management
Good morning ,We have taken note of your comments following your stay in our establishment and we are sorry that it did not meet your expectations. We will work on these remarks to improve ourselves.Sincerely
by A verified traveler
Posted 23 Aug 2023 on Hotels
Comment from Hotel Management
26 Aug 2023 by Annie NTOLLO, Hotel Management
Bonjour , Nous vous remercions pour la note attribuée suite à votre séjour dans notre établissement et nous espérons vous y accueillir de nouveau . Cordialement
by A verified traveler
Good hotel but not location
Posted 14 Aug 2023 on HotelsThe hotel was fine but it was quite far from the city centre and train station but we had to book it as there was nothing else available at the time in our budget. There were free buses on the public transport system so we could take one of those into the centre but there was only one bus on Sundays and it didn’t start until 8.40 so we had to walk the 25 minutes back to the station when we left.
Comment from Hotel Management
23 Aug 2023 by Annie NTOLLO, Hotel Management
Hello, We take note of your comments following your stay in our establishment as well as the rating assigned. Kind regards
by A verified traveler
Posted 25 Jul 2023
Comment from Hotel Management
23 Aug 2023 by Annie NTOLLO, Hotel Management
Bonjour , Nous vous remercions pour la note attribuée suite à votre séjour dans notre établissement et nous espérons vous y accueillir de nouveau . Cordialement
by A verified traveler
Posted 8 Jun 2023 on Hotels
Comment from Hotel Management
9 Jun 2023 by La Direction, Hotel Management
Bonjour, nous vous remercions pour la note attribuée suite à votre séjour dans notre établissement. Dans le plaisir de vous accueillir de nouveau. Cordialement, la Direction
