Ratings based on 393 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
We stayed one night in this hotel. The property is good, clean, convenient. The breakfast buffet was very good with a lot of options. Their room was clean and spacious, the bathrooms and shower are nice with good water pressure and good temperature. Front desk staff was not very friendly, and made us feel like “another annoying guest ”. If employees at the front were little more friendly, our stay would be excellent.
Comment from Hotel Management
19 Apr 2024 by Metropolitan Hotels Ankara, Hotel Management
Dear Tatiana,Thank you for choosing Metropolitan Hotels Ankara for your accommodation, we greatly appreciate that you have shared your valuable opinions with us. We are glad to hear that you enjoyed your stay, but deeply dissappointed for your experience with our front desk staff. We're always trying our best to get better, therefore we shared this topic with the people of interest and hope it is going to be clarified soon.We'll make sure to greet you perfectly next time.Best regards,Metropolitan Hotels Ankara Team
by A verified traveler
Worst Experience
Posted 14 Mar 2024 on HotelsThis hotel falls short of a five-star rating. Our stay was disappointing, lacking the expected level of hospitality as well as facilities like Gym or Sauna and Pool. There was no assistance with baggage, and the rooms were smaller than depicted in misleading photos. Breakfast was not good too. I recommend seeking alternative accommodations to avoid wasting both money and time here.
Comment from Hotel Management
8 Apr 2024 by Metropolitan Hotels Ankara, Hotel Management
Dear Sayed Hashemi,Thank you for choosing Metropolitan Hotels Ankara for your accommodation and we appreciate that you have shared your valuable opinions with us We are deeply dissappointed for your experience. We hope it is going to be clarified and very sorry for your inconvenience for the time being.Best regards,Metropolitan Hotels Ankara Team
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
8 Apr 2024 by Metropolitan Hotels Ankara, Hotel Management
Dear Ahmed Merzah,Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon.Best regards,Metropolitan Hotels Ankara Team
by A verified traveler
Convenient Hotel
Posted 31 Oct 2023 on HotelsGood location and clean. Had no issues at all. Just bare in mind they do not serve alcoholic beverages.
Comment from Hotel Management
1 Nov 2023 by Metropolitan Hotels Ankara, Hotel Management
Dear Umut, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations staffs and cleanliness. I have passed your comments to the relevant staffs for recognition and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, İpek Ekinci, Guest Relations Executive
by A verified traveler
Posted 23 Oct 2023
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Comment from Hotel Management
24 Oct 2023 by Metropolitan Hotels Ankara, Hotel Management
Merhaba Görkem Bey, konaklamanız için Metropolitan Hotels Ankara’yı seçtiğiniz ve deneyiminizi paylaştığınız için çok teşekkür ederiz. Siz değerli misafirlerimizin memnuniyetini ve konforunu sağlamak ekibimizin en önemli amacıdır. Konaklamanız sürecinizde beklentilerinizi karşılayabildiğimizi ve sunmuş olduğumuz hizmetten memnun kaldığınızı duyduğumuz için çok mutlu olduk ve onur duyduk. Ankara'ya geldiğinizde sizi yeniden ağırlamaktan mutluluk duyacağız. Saygılarımızla Guest Relation Executive İpek Ekinci
by A verified traveler
Posted 24 Sep 2023 on Hotels
Comment from Hotel Management
25 Sep 2023 by Tolga Avcı, Hotel Management
Değerli Kutay Bey, Metropolitan Hotel Ankara’yı tercih ettiğiniz ve kıymetli vaktinizi ayırarak konaklamanız ile alakalı yorum paylaştığınız için teşekkür ederiz. Misafirlerimizin hassasiyetlerini ve beklentilerini her zaman ön planda tutmaktayız. Belirtmiş olduğunuz konu ile ilgili yaşanılan teknik aksaklıktan dolayı son derece üzgün olduğumuzu belirtmek ve ekibimiz adına özür dileriz. Konu ilgili departman müdürüne iletilmiş olup gerekli aksiyonları alındığını belirtmek isteriz. Bir sonraki ziyaretinizde beklentilerinizi karşılayacağımızdan emin olabilirsiniz. Sizleri tekrar ağırlamak, yaşanılan durumu telafi ederek, daha güzel bir deneyim sunmak istediğimizi bildirmek isteriz. Saygılarımızla, Metropolitan Hotel Ankara Yönetimi
by A verified traveler
Posted 12 Jul 2023
Nice place and clean but the design of the building is open floors with the reception some times you can hear too much noise from new arrival guests in the early morning. And from the cleaning staff talking together.
Comment from Hotel Management
12 Jul 2023 by Metropolitan Hotels Ankara, Hotel Management
Dear Abdul, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. İpek Ekinci Guest Relations Executive
by A verified traveler
Quite good
Posted 10 Jun 2023 on HotelsIt was a good stay we selected the breakfast option and the buffet was quite good however the attention at the breakfast table was not very good, they were supposed to serve the beverages and clear the table but it was near impossible to get their attention... The rest of the stay was very good, the linens were in very good condition and the room was clean.
Comment from Hotel Management
13 Jun 2023 by Metropolitan Hotels Ankara, Hotel Management
Dear Edgar Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. İpek Ekinci Guest Relations Executive
by A verified traveler
Posted 29 Apr 2023
Nice hotel with good managment and good security, the staff in the hotel are friendly and respectful, special thanks for Omar and Abdulghafour
Comment from Hotel Management
2 May 2023 by Metropolitan Hotels Ankara , Hotel Management
Dear Yousef, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. İpek Ekinci Guest Relations Executive
by A verified traveler
Posted 1 Mar 2023
Wonderful place to stay.
Comment from Hotel Management
2 Mar 2023 by Metropolitan Hotels Ankara, Hotel Management
Dear Abdurrahman, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. İpek Ekinci Guest Relations Executive
