Ratings based on 556 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
We loved 👍
by A verified traveler
Posted 16 Sep 2024
Nice hotel
Comment from Hotel Management
16 Sep 2024 by Ebru Türel, Hotel Management
Değerli misafirimiz,Son konaklamanızdan sonra otelimiz hakkında paylaştığınız olumlu geri bildiriminiz için çok teşekkür ederiz. Misafirlerimizin ihtiyaçlarını en iyi şekilde karşılamaktan gurur duyuyoruz. Sizi yakında otelimizde tekrar misafir olarak ağırlamayı dört gözle bekliyoruz.Saygılarımla,
by A verified traveler
Posted 14 Sep 2024
Property is good. My only issue was the mattress. I just couldn’t get a good nights rest. My whole body hurt waking up. Otherwise it’s great
Comment from Hotel Management
14 Sep 2024 by Grand Mercure Ankara, Hotel Management
Dear guest,Thank you for your insights following your recent visit to our hotel. We always look for ways to improve and your feedback is important to our future success. We hope we will have the pleasure to welcome you back again and we commit to do our utmost to make sure that you have a fantastic holiday experience among us. Best regards,
by A verified traveler
Posted 20 Aug 2024
The hotel is ok, staff are super nice, and location is amazing. The only drawback is the condition of hotel. We stayed for 6 days, upon check-in, the given room’s AC was broken and internet was super weak. Asked for a room change and the reception was kind to relocate us to an upper floor. AC was working but internet was terrible. It’s an ok hotel, 5 star hotel? No.
Comment from Hotel Management
20 Aug 2024 by Sinan Esin, Hotel Management
Dear Bezhan,Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff to be super nice and our location amazing. However, I’m sorry to learn about the issues you experienced with the room’s AC and internet connectivity.We aim to provide a high standard of comfort and service, and I apologize for falling short in these areas. Your comments are valuable and will be used to improve our services. We are currently addressing the issues with our internet and room maintenance to prevent such problems in the future.We hope to have the opportunity to offer you a better experience on your next visit. If you have any further concerns or need assistance, please feel free to contact.Best regards
by A verified traveler
Posted 17 Aug 2024
One of the best Hotels in Ankara .
Comment from Hotel Management
17 Aug 2024 by Damla Öz, Hotel Management
Dear Sami; thank you for your kind scoring and review. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara
by A verified traveler from Roseville
Posted 14 Aug 2024
Comment from Hotel Management
16 Aug 2024 by Damla Öz, Hotel Management
Dear Zeynep; thank you for your kind scoring and review. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Damla Öz, Hotel Management
Dear Mohamed; thank you for your kind scoring and review. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara
by A verified traveler
Posted 10 Aug 2024
Absolutely stunning Hotel. I have been staying at this hotel every summer for the past 3 years. I absolutely fell in love with the hotel and feel so lucky to stay there. The staff is amazing and always helpful. The spa is very clean and the masseuses are just amazing, very professional!!! The food is very high of quality. Overall the hotel is very clean and has a very modern design. We had a car and had no problem parking. One of the things that I enjoy the most is the mall and all the dining options, coffee shops around the hotel, all walkable distance. Definitely recommend this hotel, I am looking forward for my next time there.
Comment from Hotel Management
12 Aug 2024 by Damla Öz, Hotel Management
Dear Funda; thank you for your kind scoring and review. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara
by A verified traveler
Posted 27 Jul 2024
Beautiful clean hotel
Comment from Hotel Management
31 Jul 2024 by Damla Öz, Hotel Management
Dear Filiz; thank you for your kind scoring and review. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Damla Öz, Hotel Management
Dear Sevilay; thank you for your kind scoring and review. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara
