Ratings based on 48 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jan 2024 on Hotels
I just wish more comfortable bedsheet !!!!
by A verified traveler
Posted 16 Nov 2023
by A verified traveler
Impressive Resort Experience
Posted 5 Nov 2023 on HotelsIt’s a beautiful scenic place with the rooms and cottages, lots of pools. Just amazing. If you go make sure to go to the spa, I have been to many massages in my life but this was the very best. The staff at Verde restaurant was amazing, attentive and the food was delicious at a great price.
by A verified traveler
Posted 30 Jan 2023
by A verified traveler
Not worth the money
Posted 3 Oct 2019 on HotelsWe went in Oct. Guess it’s off summer and holiday season, renovation is everywhere, noisy in the morning. The guests next door were playing music loudly outside the garden at 10pm. We’ve called the reception desk for help, However no one offered help to talk to the guests next door.
Comment from Hotel Management
3 Oct 2019 by Rachel , Hotel Management
We would like to extend our sincerest apologies for not meeting your expectations during your stay. We will take note of your feedback regarding the inconvenience caused to you because of the loud noise. We will make sure to take this into consideration to continuously improve our services. We hope to get another opportunity to restore your confidence with us if you need assistance feel free to contact us at the front desk.
by A verified traveler
Old hometown hotel
Posted 10 Aug 2018 on HotelsIt is ironic to drive thru narrow streets with with crowded residential-commericial mixed ups before you get to the entrance.The rooms are desperately in need of a lot of update. Bathroom is so tiny with moldy walls and fixtures. Towels are so thin for current use. Staff are very friendly and I know they are doing their best to please. Surroundings are nice with botanicals which is the main reason why I chose this hotel. A good financier can turn this hotel around to be more competitive. Consider a more wholesome path to lead to the hotel.
Comment from Hotel Management
17 Aug 2018 by Len, Hotel Management
Hi Ms. Generosa, Thank you for taking time to write us a review and for appreciating our surroundings as well as the friendliness of the staff. We work really hard to make every client`s stay worthwhile. With regards to your concerns about the room, rest assured we shall make this as top priority in our lists of improvements & repairs. We hope to welcome you back in the future.
by A verified traveler
Unhappy Stay
Posted 23 Apr 2018 on HotelsThe pools were fun but the slides were closed. We had ants in our room. People were up at all hours of the night being very loud and we were not able to get any quality sleep. I thought we was going to get a queen sized bed. This bed was smaller than a queen. I should know, I have a queen sized bed at home. I would not book another stay at this resort. They staff was friendly though.
Comment from Hotel Management
20 Jun 2018 by Maine, Hotel Management
Dear Mr. Mark,
Thank you for taking time to write us a review. On behalf of the management and team of Loreland Farm Resort I would like to apologize that we did not meet your expectations.
Thank you for being so specific in your constructive and positive feedback, and for commending our staff as well. Our guests are the most important to us and we value your comments and suggestions. How I wished we could have booked you in a room that is far from the crowd and secluded from the noise of other guests. I am truly sorry that we missed the opportunity to serve your expectations.
We are looking forward to welcome you again in the future.
by A verified traveler
Posted 7 Feb 2018 on Hotels
by A verified traveler
Posted 4 Jan 2018 on Hotels
by A verified traveler from Philippines
Unaccommodating staff and unpleasant room
Posted 25 Dec 2017 on OrbitzCheck in was smooth until we get to the room that was not so nice; it was small for 3 persons, the view was a parking lot, noisy neighbors and a common bathroom that wasn't even maintained well and of course 1 sink only for 6 rooms in that area. What bothers me the most is that their service is poor, they always say "we cannot" or "no" e.g. asking for spoon and fork, order room service or if not help us order fast food delivery which is about 2km out of the area. There was nothing much to do in the resort but swim due to their 5 pools inside the resort. All else in the area has entrance fee, it is more like a amusement park than a relaxing resort. I do not recommend this hotel to family looking for a relaxing vacation.
