Ratings based on 1,913 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
This place is a dump
Posted 22 Dec 2023 on HotelsI really wished I read other reviews before I booked this hotel, but it was late and I had been driving all day.
This is possibly one of the worst hotels I have ever been to. It is not 4 stars.
We arrived at 7pm with a grunt from the receptionist who was sat in her coat ready to go. We got our keys and headed to our room. One escalator was broken, the other sounded like it was about to do the same.
The room was dire. Plug sockets hanging off walls, brooms hanging in the toilet, the bed was concave, it was dingy etc etc
We went downstairs to complain - but alas the receptionist had gone home and the shutters had been pulled down.
We left the hotel without staying and booked a room elsewhere.
This listing for this hotel is misinformation.
Comment from Hotel Management
1 Feb 2024 by The Team at Résidence Mer et Golf Anglet, Hotel Management
Thank you for taking the time to share your experience at Résidence Mer et Golf Anglet. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you encountered upon your arrival and during your time with us.Please know that the comfort and satisfaction of our guests are our top priorities, and what you described falls short of the high standards we set for ourselves. We are taking your feedback very seriously and have already initiated an investigation into the matters you've raised, including the condition of your room and the functionality of our facilities. Additionally, we are reviewing our guest service training to ensure our team provides a warm, efficient, and helpful welcome to all our guests at any time.We understand that we cannot undo your disappointing experience, but we hope to have the opportunity to regain your trust. We would be grateful if you would consider reaching out to us directly at your convenience, so we can discuss how we might make this right for you.Thank you again for your feedback. We hope to have the chance to welcome you back in the future under better circumstances and show you the quality and service we are known for.
by A verified traveler
Posted 29 Nov 2023
Looks like is under construction, started when you open the front door to get in to the lobby is damaged, the hallway to the rooms doesn't had a finish floor, but i think is the way it is. The photos you show in the app is nothing similar to this place. Very disappointed because i trust in this app for all my vacations times, but now i feel.insecure to trust evey i see in this app.
Comment from Hotel Management
29 Nov 2023 by L'équipe de la résidence Mer et golf Anglet, Hotel Management
Dear guest, we sincerely apologize for the inconvenience you experienced. We're actively working on improvements and appreciate your feedback. Rest assured, we take your concerns seriously and will strive to ensure a better experience in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 13 Oct 2023 on Hotels
by A verified traveler
Posted 25 Sep 2023
We had a seaview was fantastic
by A verified traveler
Posted 16 Sep 2023 on Hotels
by A verified traveler
Posted 5 Sep 2023 on Hotels
by A verified traveler
Great hotel but a little outdated
Posted 31 Aug 2023 on HotelsBuilding was outdated however brill if only using it to sleep. Pool was clean and good facilities. The receptionists were fab, helped us a lot with anything we needed :)
by A verified traveler
needs a bit of TLC
Posted 25 Aug 2023 on HotelsGood location, but could have done with a bit of a clean, massive cobweb in the corner , the door handle was lose and the key was a effort getting in even after they fixed it. The location is great as was the help from Didier but if your stuff like washing up liquid and pad would be good
by A verified traveler
Awful
Posted 21 Aug 2023 on HotelsReally outdated property.
Would not stay again if they paid me.
by A verified traveler
Posted 9 Aug 2023
Not 4 stars at all.
