Ratings based on 1,298 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Property was convenient to where we wanted to travel. Parking area had uneven pavement and lots of potholes. The rooms are not very sound resistant. We could here the guests next to our room watching tv and talking loudly. The heating/air unit was very loud when it started up. We could not leave it on at night because it was too loud. Tub had stains in it from rust but looked terrible as if it was something else - yuck! Pillows were too used, need replacing. Not comfy at all.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Sofia,Thank you for choosing La Quinta Inn & Suites by Wyndham Andover. While we are happy to see that you enjoyed your stay overall, we apologize for any inconvenience the noise from outside caused you. We wish we had the opportunity to address this while you were still here so that we could have made amends. It would be our pleasure to host you again and ensure you have a quiet and restful experience. Sincerely,Joe Maunsell, General Manager
by A verified traveler
Posted 27 May 2024
Unfortunately we did not know there was no housekeeping daily and we had to go get towels ourselves. The rug smelled and room was muggy. The last night there was no hot water and woke to up the last morning to still no hot water.
Pool was nice and breakfast options were good.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Lizbeth, Thank you for staying at our hotel and for letting us know about your experience. We always aspire to exceed our guests' expectations; therefore, we apologize for the concerns you had during your stay. Sincerely, Joe Maunsell, General Manager
by A verified traveler
Posted 27 May 2024
Property was easy on easy off I 93
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Christopher, Thank you for choosing La Quinta Inn & Suites by Wyndham Andover for your recent stay in the area. We are pleased to hear that you found our location convenient for all your needs. Thank you again for your kind review and we hope to welcome you back soon.Sincerely,Joe Maunsell, General Manager
by A verified traveler
Posted 27 May 2024
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Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Thank you for the excellent rating, Pauline! We are thrilled we met your expectations for a fantastic stay at La Quinta Inn & Suites by Wyndham Andover and it will be our pleasure to host you again.Sincerely, Joe Maunsell, General Manager
by A verified traveler
Posted 26 May 2024
I was able to sleep!!!
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Noemi, Thank you for sharing a review of your recent getaway to La Quinta Inn & Suites by Wyndham Andover. We know that restful sleep is very important for most travelers and we are pleased you were able to do just that. It was a pleasure to host you, and we hope you will come back soon for another relaxing stay.Sincerely, Joe Maunsell, General Manager
by A verified traveler
Posted 25 May 2024
The staff was welcoming!
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Keisa, At La Quinta Inn & Suites by Wyndham Andover, we endeavor to provide every guest with an amazing experience, and we are delighted to hear that you loved our service. It was a pleasure to host you and we look forward to your next visit. Sincerely, Joe Maunsell, General Manager
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Pamela, We are disappointed to know that your stay was not outstanding and we apologize if we missed out on any essential opportunities to make your visit the seamless, memorable one you deserve. We would appreciate it if you could reach out to us and let us know what we could have done to make your experience better. Thank you and have a good day.Sincerely, Joe Maunsell, General Manager
by A verified traveler
Posted 25 May 2024
Most the property was fine. We were traveling with friends and their room was fine. Ours had obviously had a dog in from before. The whole room smelt like pee. The bathroom/entry way floor was sticky. I sat on the carpet to put on shoes and got more of a whiff of pee, so it wasn't just in the bathroom. Gross. Don't stay in room 100.
There was a Chili's next door and behind that an Italian restaurant... So places to eat within walking distance.
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Clinton, Thank you for reviewing your stay with us. Please accept our apologies that your room did not meet your expectations. We have alerted our housekeeping staff regarding your concerns. Also, I wonder if you let our front desk know about this, as they would have ensured your stay was comfortable. We look forward to welcoming you back for a better experience in the future.Sincerely, Joe Maunsell, General Manager
by A verified traveler
Posted 24 May 2024
Indoor pool, staff is friendly and helpful. Ensure you tell them you’d like housekeeping if there 3 nights or more… Laquita has gone “green.”
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Jane, Thank you so much for being our guest at La Quinta Inn & Suites by Wyndham Andover. We are glad that you had an overall good stay and that you appreciated our service and amenities. It was a pleasure to host you and we look forward to your next visit. Sincerely, Joe Maunsell, General Manager
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Hasan, It is wonderful to know you had a wonderful time at La Quinta Inn & Suites by Wyndham Andover. We appreciate the excellent rating and hope to make your next stay an exceptional one as well. Sincerely, Joe Maunsell, General Manager
