Ratings based on 641 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Nice view , staff friendly
by A verified traveler
Posted 7 Jan 2024
by A verified traveler
Posted 22 Dec 2023 on Hotels
by A verified traveler
Posted 17 Nov 2023
Older property and did not consider this a 4 star hotel. Breakfast was nice however coffee was awful.
Comment from Hotel Management
21 Nov 2023 by Miss, Hotel Management
Dear Tanya,Thank you for your feedback. We truly value our guests' feedback because through their point of view, we can reference opportunities for improvement in providing our guests with memorable experiences. As a company focused on total guest satisfaction, we are saddened to know that your expectations were not met as we would have liked. Please receive our sincerest apologies for the inconvenience and perception you had while staying at our hotel. Sincerely,Daniela Barbosa
by A verified traveler
Posted 26 Sep 2023
by A verified traveler
Posted 18 Sep 2023
Novotel is always a reliable option. I’m glad they are all over the world.
Comment from Hotel Management
21 Sep 2023 by Miss, Hotel Management
Dear Miss Patricia,Thank you very much for trusting in Novotel and mainly Novotel Andorra.We hope you enjoyed a pleasant stay during your visit to Andorra.It was a pleasure for us to receive you and we hope to greet you again on another occasion.Kind RegardsDaniela Barbosa
by A verified traveler
Posted 4 Sep 2023 on Hotels
by A verified traveler
A day in Andorra.
Posted 4 Aug 2023 on HotelsWe had a nice stay in Novotel. It’s easy walking distance to the centre. Room was comfortable with a good shower. Buffet dinner and breakfast was nice.
Only negative was that the car parking is very expensive . We are travelling around the world and have never pid so much for parking.
Comment from Hotel Management
17 Aug 2023 by Miss, Hotel Management
Dear Elisabeth,Thank you for choosing Novotel for your stay in Andorra. We hope your stay was pleasant and met your expectations.Regarding the parking we inform you, that the rate we apply is within the average prices applied by hotels in the area with the same category.Thank you for sharing your experience with us, and we look forwaar to welcome you in the next opportunity.Best regards.Daniela Barbosa
by A verified traveler
Posted 20 Nov 2022
👌
Comment from Hotel Management
29 Nov 2022 by Manuel Robles, Hotel Management
¡Saber que tuvo unas gratas vacaciones es un motivo para sentirnos felices. ¡Le esperamos en su próxima visita...
by A verified traveler
Clean, friendly and helpful
Posted 10 Aug 2022 on HotelsThe hotel os perfectly centred between the old and new part of town.
A nice pool and gym just next door shared with 3 other hotels that belong to the same hotel group. The room was great, enough apace for myself and 2 daughters. It is on the older side with beige tiling but well maintained. The bath in which you need to shower too, didn't drain well and the hairdryer had seen better days. The service and cleanliness however were superb.
Buffet style breakfast, lunch and dinner were okay. Much, much appreciated the help and option for celiacs with Gf bread organized each day! All other allergents clearly noted by each food. The coffee from the machine was not great but understandable as waiters were always busy cleaning up and running round.
All in all a great, lovely and well-run hotel with helpful and friendly staff
Comment from Hotel Management
31 Aug 2022 by Manuel Robles, Hotel Management
Dear Customer:Thank you very much for sharing your experience in our hotel with everyone, it is a pleasure that the treatment of our people, our facilities and our service were able to surprise you and exceed your expectations. We hope to greet you again soon!
