Ratings based on 125 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The hotel was in an excellent location and the staff were friendly and helpful. The room was very comfortable and well furnished.
Comment from Hotel Management
21 May 2024 by XiMO CASPE, General Manager, Hotel Management
Dear Gordon,Thank you for such a great review.We are delighted to hear that you found our location to be excellent and that our staff met your expectations with their friendly and helpful demeanor. It is gratifying to know that the comfort and furnishings of your room contributed positively to your stay.While we are pleased with your high ratings for cleanliness, condition, and service, we have noted your rating regarding the room amenities. Rest assured, we continually strive to provide the best experiences and your insights are valuable to us.We are proud that Hotel Starc By Pierre & Vacances was able to serve as a comfortable and elegant base during your time in Andorra. Our goal is always to ensure our guests have a memorable and relaxing experience, whether they are enjoying the views from their rooms or indulging in the culinary delights of our gourmet restaurant.We look forward to a return visit from you in the future.Best wishes,XiMO CASPE, General Manager
by A verified traveler
Posted 16 May 2024
Great staff, anything we asked for they helped us with immediately. We had them help us make a phone call to a horseback riding place that didn’t speak English.
Cool modern hotel room and bathroom.
There was construction noise outside, but this whole city is growing and under construction, so I cant blame them for that. Noise doesn’t start until 800am, so get moving and go sightseeing.
Highly recommend.
Comment from Hotel Management
18 May 2024 by XiMO CASPE, General Manager, Hotel Management
Dear Jeremy,Thank you for sharing your opinion after your recent stay at Hotel Starc By Pierre & Vacances.We are overjoyed to learn that our team's prompt and helpful service greatly contributed to your positive experience. At Hotel Starc By Pierre & Vacances, we pride ourselves on our modern and elegant accommodations, and it is gratifying to know that our room and bathroom designs met your expectations.We understand that the construction noise was a concern. As the city continues to develop, we are grateful for your understanding and appreciate your constructive perspective on the situation. We are committed to offering a tranquil stay and apologize for any inconvenience caused.Your high praise of our room cleanliness, hotel condition, and the quality of service provided by our staff is truly rewarding. It is heartening to hear that these aspects of your stay were noteworthy and contributed to your recommendation of our hotel.We are looking forward to welcoming you again. All the best!XiMO CASPE, General Manager
by A verified traveler
Posted 27 Apr 2024
A major construction project right next to this hotel. Construction starts at 0630 and continues until about 2000. The noise is lessened with a closed window, but the room overheats because it is impossible to turn off the heater. The air conditioning is not yet functioning. The hotel staff is unhelpful.
Breakfast has a small selection. Poached eggs came almost raw. (fried and scrambled eggs were better).
Maintenance enters a room without warning, goes away and leaves the door completely open.
The sliding glass doors in the room for the bathroom and balcony are very heavy and fast. They could easily be a hazard especially for children.
The bathrooms have an usual design that is spacious and includes a jetted bath.
The closet is almost impractical with its mirrors and heavy glass doors.
The hotel has 4 nespresso capsules per stay. (Two of these are decaf and the front desk is loathe to exchange them for the caffenated cspsules.
And, the television would not power on.
Comment from Hotel Management
29 Apr 2024 by XiMO CASPE, General Manager, Hotel Management
Dear Thomas,Thank you for sharing your opinion after your recent stay at Hotel Starc By Pierre & Vacances.We are pleased to hear that you found the design of our bathroom spacious and that the cleanliness of the room was to your liking.We deeply regret the inconvenience caused by the noise from the nearby construction works being carried out by Andorra Telecom in conjunction with the Government of Andorra. We assure you that the situation is being closely monitored and that we are in contact with the local authorities to minimise the impact on our guests. In any case we can assure you that no work is ever carried out at 6:30.Regarding the temperature control in the room, we have individual air conditioning systems and we apologise for any inconvenience you may have experienced. We take very seriously the privacy issues raised by the unexpected entry of housekeeping staff into the rooms, and will be reinforcing our protocols to ensure that guests' privacy is always respected. We appreciate your comments on the design of the wardrobes and will take them into account in our ongoing commitment to guest satisfaction. Finally, we regret the difficulties with the television in your room; please be assured that our team is available to resolve any such issues promptly.Our team strives to provide excellent service, which obviously did not meet your expectations. We appreciate your feedback, as it is invaluable in improving our guests' experience. Please know that we remain at your disposal for any assistance you may require in the futureWe hope to have the occasion to better serve you in the future.Warm regards,XiMO CASPE, General Manager
by A verified traveler
Posted 8 Feb 2024 on Hotels
Comment from Hotel Management
10 Feb 2024 by XiMO CASPE, General Manager, Hotel Management
Estimada Angelina,Muchísimas gracias por su reseña acerca de su experiencia en Hotel Starc By Pierre & Vacances.Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,XiMO CASPE, General Manager
by A verified traveler
Fridge not working
Posted 8 Feb 2024 on HotelsLocation was great, but customer service is disappointing. We stayed in a fairly large room, with good amenities, except for the non-working fridge. It's literally just a box. We informed the front desk and housekeeping that the fridge was not working ~ it's not cooling at all, literally just a box of warm air, which is surprising given that it's a minibar with sodas and other drinks to sell. You'd basically get lukewarm soda. They said all of the refrigerators are programmed like that, which I thought was a cop-out. They just didn't want to fix or replace it. It was very inconvenient because we wanted to keep our water and other drinks cold. They also didn't have any ice machine, so no luck there either. Oh and there's also no coffee/tea-making equipment on your own. They must really want you to avail of their breakfast, for an extra fee, of course. They didn't seem bothered by the issue at all, which is off-putting. We stayed there for 7 nights, which had I not prepaid, we'd be happy to have stayed somewhere else.
Comment from Hotel Management
9 Feb 2024 by XiMO CASPE, General Manager, Hotel Management
Dear Guest, Thank you so much for your positive feedback.We're delighted to hear that you found our location to be excellent and our room size and amenities to your satisfaction. We pride ourselves on offering spacious accommodation with modern facilities, including a well-stocked minibar for our guests' convenience.However, we regret to hear about your dissatisfaction with the minibar fridge and the lack of coffee/tea-making equipment. Our minibars are designed to keep beverages adequately chilled, and we apologize if this was not the case during your stay. We're also sorry that you felt our customer service did not meet your expectations; this feedback is crucial for us to ensure that we continually provide a high standard of service. We understand the importance of having access to cold drinks and the convenience of in-room amenities, and we will certainly take your comments into account.We're glad to note that you were pleased with the cleanliness and overall condition of our hotel, as we strive to maintain our facilities to the highest standards for our guests.We hope to have the occasion to welcome you again. Kindest regards,XiMO CASPE, General Manager
by A verified traveler
Posted 4 Feb 2024
This is like a five star property. Rooms are large with plenty of closet space. Wonderful bathroom with jetted tub and amazing shower. Shopping is literally next door. Would definitely stay here again if I’m ever fortunate to be travelling here again.
Comment from Hotel Management
5 Feb 2024 by XiMO CASPE, General Manager, Hotel Management
Dear Marilyn,Please accept our thanks for your kind review regarding your stay.We are thrilled to hear that you found our rooms spacious and well-appointed, reflecting the luxurious comfort we aim to provide. It is wonderful to know that the bathroom amenities, including the jetted tub and shower, contributed to a memorable stay. Your mention of the convenient shopping experience right next to our hotel underscores our prime location in the heart of Andorra.It would be our pleasure to have you return on another occasion. Very best wishes,XiMO CASPE, General Manager
by A verified traveler from Atlanta
Posted 20 Dec 2023
Comment from Hotel Management
21 Dec 2023 by XiMO CASPE, General Manager, Hotel Management
Dear Dmitriy,Thank you for this great feedback about your recent stay at Hotel Starc By Pierre & Vacances.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on future occasions. Best wishes,XiMO CASPE, General Manager
by A verified traveler
Posted 24 Nov 2023
Comment from Hotel Management
14 Dec 2023 by XiMO CASPE, General Manager, Hotel Management
Dear Muhammed,Thank you for this great feedback about your recent stay at Hotel Starc By Pierre & Vacances.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on future occasions. Best wishes,XiMO CASPE, General Manager
by A verified traveler
Posted 30 Oct 2023
Everything was perfect but you have to be an excellent driver to park your car despite the help from the staff.
Comment from Hotel Management
31 Oct 2023 by XiMO CASPE, General Manager, Hotel Management
Dear Marlene, Thank you for this feedback about your recent stay at Hotel Starc By Pierre & Vacances.We are delighted to hear that you found everything to be perfect during your stay. Your kind words about our room cleanliness, hotel condition, and room amenities are greatly appreciated. We are proud to offer our guests a comfortable and enjoyable stay.We understand that parking can be a challenge, especially in a busy area like ours. Our staff is always ready to assist, but we know it can still be a bit difficult for some drivers. We apologize for any inconvenience this may have caused you. For future visits, please note that we also offer an alternative parking option 100 meters from the hotel.We look forward to seeing you again in the future. Kindest regards,XiMO CASPE, General Manager
by A verified traveler
Posted 26 Oct 2023
Comment from Hotel Management
29 Oct 2023 by XiMO CASPE, General Manager, Hotel Management
Dear Elizabeth,Thank you for taking the time to leave your review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future visit.Kind regards,XiMO CASPE, General Manager
