Ratings based on 248 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great value for money and excellent facilities
Posted 9 Feb 2024 on HotelsGreat little hotel in the middle of Vella. Perfect base for a few days skiing with a hire car. Connected internally to the 4 star Mecure, you have the use of a lovely swimming pool, decent gym and sauna and a really good buffet breakfast. Such good value for money even if the decor is a little dated. Room was comfy and spotlessly clean. Would return 100% if visiting for a few days skiing and needing a good value, comfortable and located base.
by A verified traveler
Posted 16 Sep 2023 on Hotels
by A verified traveler
Extremely old hotel without any comfort
Posted 7 Aug 2023 on HotelsThe hotel is absolutely ancient. The carpet was filthy and the bed was really old with squeaky springs. It's embarrassing they won't put any effort to refurbish the rooms.
Only plus side is the location and breakfast.
by A verified traveler
Great value stay in Andorra la Vella
Posted 21 Jul 2023 on HotelsGreat value option right in the heart of Andorra la Vella. It's worth adding the breakfast Buffet which is served over at the adjoining Mercure Hotel. There is also a gym and pool with jacuzzi and sauna that can be used there also.
by A verified traveler
Posted 17 Jan 2023 on Hotels
by A verified traveler
Posted 12 Nov 2022
Excelente servicio y trato del staff de recepción. Las habitaciones muy limpias y ordenadas.
Comment from Hotel Management
29 Nov 2022 by Manuel Robles, Hotel Management
Nos complace mucho saber que tuvo una experiencia agradable con nosotros, lo cual nos impulsa a continuar proveyendo un servicio amplificado cada día más. ¡Le esperamos en una próxima ocasión!
by A verified traveler
Posted 15 Oct 2022 on Hotels
Hotel is located on a very busy street. But it’s convenient to shopping. It’s part of a 2-3 hotel complex. Trying to figure out where to park was difficult. No parking at the hotel. They have a few parking spots in a near by garage for a fee. When we arrived they were full.
Comment from Hotel Management
26 Oct 2022 by Manuel Robles, Hotel Management
Thanks for staying with us! We care a lot about making our guests' stay as pleasant as possible, so we appreciate your feedback.
by A verified traveler
A good value choice.
Posted 23 Sep 2022 on HotelsAs many reviews have said; it's really rather dated. However, we found it to be a clean and economical choice. The reception staff were all really nice. Special mention of Gloria who was a ray of sunshine.
Water was always hot and the air-con worked well. Rooms seemed reasonably well sound isolated.
Location is excellent - half-way between the shopping intense area and the old town.
Comment from Hotel Management
14 Oct 2022 by Manuel Robles, Hotel Management
Thank you for choosing us as your tourist destination, our staff strives every day to provide our guests with the best service. For this reason, this kind of comments encourage us to continue giving our best every day! We look forward to seeing you on a next occasion!
by A verified traveler
Posted 7 Aug 2022
by A verified traveler
Posted 12 Jul 2022 on Hotels
Nice hotel and excellent location. Spa is good and staff helpful.
Comment from Hotel Management
20 Jul 2022 by Manuel Robles, Hotel Management
Dear Customer;
We want to thank him for the comments that he has given us after spending his stay with us. Your observations are very important to us because they allow us to know our weak points and improve the quality of our service and our facilities and thus be able to fully satisfy our customers.
We hope to receive you again in our house, receive a very cordial greeting.
