Ratings based on 695 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Customer Care Team, Hotel Management
Dear Jessica, your positive rating means a lot to us! We're thrilled that you had a great experience during your time at our hotel. We look forward to having you back with us for a similar experience. Best Regards,Guest Experience Team
by A verified traveler
Posted 28 May 2024
Property was fine for price and closeness to where we had to go. Pool was kind of small. Breakfast was waffale iron, dry cereal ,apple juice, orange juice coffee until 9 am only.
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Dear Mel, thank you for your feedback. We're glad to hear that you found our property to be suitable for the price and convenient for your needs. However, we apologize if the size of the pool did not meet your expectations. We also appreciate your comments about the breakfast offerings, and we'll consider them as we strive to improve our amenities for our guests. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We value your feedback and hope to welcome you back for another stay in the future!Best Regards,Guest Experience Team
by A verified traveler
Posted 28 May 2024
The room was brand new, very nice and quiet
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Dear Tim, thank you for your feedback! We're thrilled to hear that you found your room to be brand new, very nice, and quiet. Providing a comfortable and peaceful environment for our guests is important to us, and we're delighted that we met your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best Regards,Guest Experience Team
by A verified traveler
Posted 28 May 2024
Very nice new building. Comfortable rooms
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Dear Karen, thank you for your positive feedback! We're delighted to hear that you found our new building very nice and our rooms comfortable. Providing a pleasant and comfortable environment for our guests is our top priority, and we're thrilled that we met your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best Regards,Guest Experience Team
by A verified traveler
Posted 28 May 2024
The staff was warm and friendly. It is clean and well maintained.
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Dear James, thank you for your kind words! We're delighted to hear that you found our staff warm and friendly and that you appreciated our clean and well-maintained facilities. Providing excellent service and a comfortable environment for our guests are top priorities for us, and we're thrilled that we met your expectations in these areas. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best Regards,Guest Experience Team
by A verified traveler
Posted 22 May 2024
It is good
Comment from Hotel Management
23 May 2024 by Customer Care Team, Hotel Management
Dear Marcus, thank you for your feedback! We're glad to hear that you had a good experience during your stay. If there's anything specific you enjoyed or any areas where we can improve, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back again soon!Best Regards,Guest Experience Team
by A verified traveler
Posted 16 May 2024
The lighting and grounding issues when you turned on the lights. They sounded very loud scary like a spark. The bed squeaked very uncomfortable. Not very clean. The shower wasn't at all no warm water.We got there just to rest from a long drive from Tennessee, only stayed for sux hours left at 4am. Should of just slept in the truck.
Comment from Hotel Management
17 May 2024 by Customer Care Team, Hotel Management
Dear Katrina, we're deeply sorry to hear about your disappointing experience during your brief stay with us. Your feedback regarding the lighting and grounding issues, bed comfort, cleanliness, and lack of warm water is concerning, and we apologize for any inconvenience or discomfort caused. Maintaining a safe, comfortable, and clean environment for our guests is paramount, and we regret falling short of your expectations. Please know that we take your comments seriously, and we will handle these issues promptly to ensure they are resolved. We understand your frustration and disappointment, and we appreciate you bringing these matters to our attention. If there's anything else we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Best Regards,Guest Experience Team
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
31 May 2024 by Customer Care Team, Hotel Management
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
by A verified traveler
Posted 10 May 2024
Asked for early check in for granddaughter graduation. We had two rooms. Reception said no problem, 12:30 is fine. At 1:30 one room was ready, other was still not ready. Had to change in one room. Floors were very wet but clean. After graduation, went back 2 nd room was ready but floor dirty. Ice machine was broken. For $179, why can’t they put night light in bathroom
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Dear Gayle, we apologize for the inconvenience you experienced during your stay, especially regarding the delayed check-in, cleanliness issues, and the broken ice machine. Providing a seamless and comfortable experience for our guests, especially during special occasions like graduations, is our priority, and we regret that we fell short of meeting your expectations. Your feedback regarding the lack of a night light in the bathroom has been duly noted, and we will consider implementing this for the comfort and convenience of our guests in the future. Rest assured, your concerns have been shared with our management team, and we will take immediate action to handle the issues you encountered to ensure a better experience for our future guests. We appreciate your understanding and patience in this matter. If there's anything else we can do to make your stay more comfortable or if you have any further concerns, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,Guest Experience Team
by A verified traveler
Posted 7 May 2024
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Comment from Hotel Management
7 May 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
