Ratings based on 955 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Nicely updated with modern look inside. Shower head had plenty of power! Clean. Easy freeway access. Friendly staff.Lots of plugs for recharging. Large fridge with freezer.
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Customer Care Team, Hotel Management
Dear Ram, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Best Western guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Warm regards,Customer Care Team
by A verified traveler
Posted 13 Jun 2024
We stayed 3 nights, the ac in the room worked fine but the TV channels did not come through clear. WiFi worked well, but the fridge/freezer they had hardly kept food cold, let alone keep anything frozen at all. Pool is not cleaned regularly, their is algae growing on the bottom. Our room had sticky floors and hair on the sheets like they don’t deep clean between peoples stays. Breakfast looked like they just cover it up and put the same food on the warmers the next day. The staff was polite but given how the hotel looked, it doesn’t seem like their doing their job to the best of their abilities. Not sure about other hotels in the area, perhaps their worse off. But I would not stay here for leisure again.
Comment from Hotel Management
18 Jun 2024 by Customer Care Team, Hotel Management
Dear Austin, thank you for sharing your detailed feedback with us. We sincerely apologize for the issues you encountered during your recent stay. It's disheartening to hear about the inconsistencies with the TV channels, fridge/freezer functionality, and cleanliness concerns in your room and the pool area. Please rest assured that we take your comments seriously, and we have addressed these issues with our housekeeping and maintenance teams to ensure that thorough cleaning procedures are followed between stays and that all amenities are in optimal working condition. Your feedback regarding breakfast has also been noted, and we will review our procedures to improve the freshness and variety of our offerings. While we appreciate your compliments on our polite staff, we apologize if our service did not meet your expectations. We value your feedback as it helps us to continually improve, and we hope for the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future. Warm regards,Customer Care Team
by A verified traveler
Posted 10 Jun 2024
Internet was not great
Comment from Hotel Management
11 Jun 2024 by Customer Care Team, Hotel Management
Dear Manisha, thank you for taking the time to review your recent stay at our hotel. We are sorry that the internet facility was unreliable and marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue soon, and look forward to welcoming you back to Best Western Anderson Inn.Warm regards,Customer Care Team
by A verified traveler
Posted 1 Jun 2024
Hotel was a stop on our way to Southern California. Area wasn’t the best, but I never felt unsafe. The place was clean and the staff were very kind. Stayed with young kids, and it was perfect for a stopover sleep, and there was a grocery store within walking distance to grab some dinner. Breakfast in the morning was surprisingly good! Nice clean area to eat in. I would stay again on a trip that way!
Comment from Hotel Management
4 Jun 2024 by Customer Care Team, Hotel Management
Dear Tamara, we appreciate your thoughtful review and are glad you were satisfied with our well-maintained property, kind staff, and convenient location close enough for a stopover with your family. It’s great to hear that you enjoyed the breakfast and found the area safe. Your feedback about the neighborhood is noted, and we are pleased that it did not detract from your overall positive experience. We are an establishment that understands our guests' expectations when staying at a hotel, and we aspire to provide an experience beyond that. We look forward to hosting you again for an even more fulfilling experience!Warm regards,Customer Care Team
by A verified traveler
Posted 30 May 2024
Property was just OK. No "grounds" to speak of. Just a parking lot shared with a strip mall. Advertised as pet friendly, but with no area to take your pet to run, sniff, poop, pee, etc.
Comment from Hotel Management
31 May 2024 by Customer Care Team, Hotel Management
Dear Richard, thank you for your review. We're sorry to hear that the property did not fully meet your expectations, and we understand the importance of having suitable areas for pets. While our location may have limitations, we are looking into ways to better accommodate pet-owning guests. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at Best Western Anderson Inn.Warm regards,Customer Care Team
by A verified traveler
Posted 28 May 2024
The rooms were fairly musty/smelly. Our first room was flooded so we got moved. They charged us $50 for early check in (at noon- 2 hours early) when they said our room was already ready. We needed to get ready for a wedding, but they weren't understanding at all.
Comment from Hotel Management
30 May 2024 by Customer Care Team, Hotel Management
Dear Sara, we are genuinely sorry to hear about your recent experience. It is disappointing that your stay was marred by these issues. Please accept our sincere apologies for the musty room and the inconvenience caused by the flood. We understand your frustration regarding the early check-in fee and not being accommodated more promptly for the wedding. We realize this was challenging for you, so we shall take all essential steps to look into these matters and rectify the situation without fail. We would be pleased to host you again when you arrive in Anderson with a comfortable guest experience, undisturbed and worth every penny.Warm regards,Customer Care Team
by A verified traveler
Posted 26 May 2024
Extremely friendly staff. They do need to work on the free breakfast, they take forever to refill their food and no waffle mix. Check in time is 3pm, room was not ready until closer to 5pm.
Comment from Hotel Management
28 May 2024 by Customer Care Team, Hotel Management
Dear Dawn, thank you for your feedback and kind words about our courteous staff team. We're glad to hear you found them extremely pleasant. However, we apologize for the delays you experienced with the breakfast service and the delay in getting your room ready. We understand how frustrating this can be and will work on improving our efficiency to better serve our guests. Your input is valuable to us, and we hope to welcome you back for a more seamless experience next time.Warm regards,Customer Care Team
by A verified traveler
Posted 11 May 2024
Acceptable.
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Hey Eva, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Best Western Anderson Inn!Warm regards,Customer Care Team
by A verified traveler
Posted 23 Apr 2024
Great accommodations and very helpful staff.
Comment from Hotel Management
24 Apr 2024 by Customer Care Team, Hotel Management
Dear Guest, it's our absolute pleasure to know you loved your stay with us at the Best Western Anderson Inn. We strive to provide excellent value to our guests through our super comfy accommodations and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Anderson.Warm regards,Customer Care Team
