Ratings based on 130 Verified Reviews
4.8 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Andermatt Alpine Apartments, Hotel Management
Dear JustusThank you for your positive review, we hope to welcome you back soon.Best
by A verified traveler
Posted 11 Mar 2024
Perfect location for skiing, wonderful modern and new apartments, very easy to check in and check out. Only comment, the parking is paid extra, but at least very convenient right under the building. Great experience, would highly recommend.
Comment from Hotel Management
12 Mar 2024 by Andermatt Alpine Apartments, Hotel Management
Dear Maitea,Thank you very much for your review! We were delighted to have you with us and appreciate you taking the time to leave a review. It would be wonderful to welcome you back soon.Warm regards,The Andermatt Alpine Apartments Team
by A verified traveler
Posted 6 Mar 2024 on Hotels
Comment from Hotel Management
12 Mar 2024 by Andermatt Alpine Apartments, Hotel Management
Dear Michael,Thank you very much for your review! We were delighted to have you with us and appreciate you taking the time to leave a review. It would be wonderful to welcome you back soon.Warm regards,The Andermatt Alpine Apartments Team
by A verified traveler
Posted 1 Mar 2024
Everything is great BUT customer service.
Comment from Hotel Management
3 Mar 2024 by Andermatt Alpine Apartments, Hotel Management
Dear Frances,Thank you very much for your review! We were delighted to have you with us and appreciate you taking the time to leave a review. We would be curious to learn which aspects of the customer service did not meet your expectations and invite you to contact us to make sure we can improbe on this matter.It would be wonderful to welcome you back soon.Warm regards,The Andermatt Alpine Apartments Team
by A verified traveler from New York
Posted 25 Feb 2024
New apartments located a few blocks from train station and downtown Andermatt. The apartment has everything you need for a formidable stay, would highly recommend and will definitely stay here again. Staff is very helpful and go beyond to make your stay an exceptional one. Bear in mind there is a 10-15 minute walk to train station amd gondola. Consider renting skis at Meyer just a few steps from the gondola which offer valet service and avoid walking to hotel with skis and boots.
Comment from Hotel Management
3 Mar 2024 by Andermatt Alpine Apartments, Hotel Management
Dear Jesus,Thank you very much for your review! I'm very happy to read that you enjoyed your stay and that our staff could help with your requests.It would be wonderful to welcome you back soon.Warm regards,The Andermatt Alpine Apartments Team
by A verified traveler
Posted 23 Feb 2024
The apartments were beautiful but the check in and check out communication was not very good. They also turned our keys off everyday of our stay. If they were more clear about the parking situation and check out expectations and directions this place would be a 10/10.
Comment from Hotel Management
3 Mar 2024 by Andermatt Alpine Apartments, Hotel Management
Dear Elizabeth,Thank you very much for your review! I am sorry to read that not everything worked perfect with your stay. We did indeed have some issues with our key system which have in the meantime been resolved. As to the pre-arrival instructions, we will review them and see if we can make any improvements to make them clearer.It would be wonderful to welcome you back soon.Warm regards,The Andermatt Alpine Apartments Team
by A verified traveler
Posted 22 Feb 2024
Brand new development. It will be great to see when more restaurants are opened in the area.
Comment from Hotel Management
23 Feb 2024 by Andermatt Alpine Apartments, Hotel Management
Dear Baiba,Thank you very much for your review! As you experienced first hand, the resort is still under development and we are very excited to open the next area in coming winter with two more exciting restaurant options and some more shops coming. We would love to welcome you back then and show you those new opportunities in person.Warm regards,The Andermatt Alpine Apartments Team
by A verified traveler
Posted 21 Feb 2024 on Orbitz
This property offered all of the amenities of home, while away on a ski vacation. It is close enough to the gondola to walk comfortably. There is a lot of construction in the area, but it starts late enough that it's not disruptive. Signs posted indicated that the next phase of construction is estimated to finish next winter (24/25'). The area is super cute, with a horse drawn carriage leaving from the courtyard regularly.
Comment from Hotel Management
23 Feb 2024 by Andermatt Alpine Apartments, Hotel Management
Dear Robert,Thank you so much for your great review and taking the time to let other people know about us. We are delighted that you enjoyed your stay.We would love to welcome you back again soon.Warm regards,The Andermatt Alpine Apartments Team
by A verified traveler
Posted 11 Feb 2024
Very nice clean close to ski slopes shopping overall go
Comment from Hotel Management
16 Feb 2024 by Andermatt Alpine Apartments, Hotel Management
Dear Jonas,Thank you very much for your review! We were delighted to have you with us and appreciate you taking the time to leave a review. It would be wonderful to welcome you back soon.Warm regards,The Andermatt Alpine Apartments Team
by A verified traveler from Dallas
Posted 4 Feb 2024
Excellent and would definitely recommend Andermatt Alpine Apartments. The area has a lot of development happening right now, so glad we were able to see Andermatt before it explodes.
Comment from Hotel Management
6 Feb 2024 by Andermatt Alpine Apartments, Hotel Management
Dear Guest,Thank you very much for your review! We were delighted to have you with us and appreciate you taking the time to leave a review. It would be wonderful to welcome you back soon.Warm regards,The Andermatt Alpine Apartments Team
