Ratings based on 1,002 Verified Reviews
2.1 Room cleanliness
2.8 Service & staff
2.3 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Juneau
Posted 12 May 2024
Basic room, not the size I asked for. Bathroom door couldn’t close all the way. An overhead light was out. I was next to a stairwell and outside door with a lot of noise past 1 am and a drunken party in the room above.
Next to McDonalds and across the street from Wendy’s. Bus stop nearby. Airport shuttle leaves hourly.
by A verified traveler
Posted 12 May 2024
The main hotel is in shambles and windows were boarded up. Around back is the temporary hotel, really messy and tiny temporary office. Half of light bulbs were burned out, lots of patches on the walls, balcony door wouldn't lock.
by A verified traveler
Posted 11 May 2024
I would have given a negative score to this hotel. It is the worst ever hotel I have stayed in my entire life. The staff are rude and indifferent. There is no lift to carry heavy luggage to the upper floors where we stayed. No porter service either. There was no room service nor coffee maker in the room, even though it was listed in the amenities. The beds felt soggy and damp. The room was dirty. The bathroom sink did not drain and despite informing about it to the front desk, they did not take care of it for over 24 hours. The free breakfast was a joke, we preferred eating outside. The parking was shady and very limited to maneuver a compact car even. The stay overall was horrible and the management seemed indifferent about it.
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Debasmita,We regret to hear about your disappointment and inconvenience during your recent stay. We strive for exemplary guest experiences and apologize if we fell short of your expectations. Your feedback will be shared with the relevant departments for improvement. Thank you for bringing these concerns to our attention, as we constantly aim to enhance our guests' satisfaction.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Samantha,We regret to hear that your experience did not meet your expectations. Please feel free to contact us directly to further discuss your stay and address any concerns you may have. We value your feedback and would like the opportunity to make it right for you.
by A verified traveler
Posted 8 May 2024
Very nasty
Comment from Hotel Management
9 May 2024 by j, Hotel Management
I am sorry that hotel did not meet your expectations and your feedback helps us to make a better hotel.
by A verified traveler
Posted 5 May 2024
Location transportation to and from airport plus breakfast at a great price
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Migdalia,We are delighted to hear that you appreciated our convenient location, transportation options, and breakfast offerings during your stay. We strive to provide our guests with a seamless experience from start to finish. Should you have any further feedback or requests, please do not hesitate to reach out to us directly.
by A verified traveler
Posted 5 May 2024
The pictures were completely misleading. This place is beyond run down. The bathroom door wouldnt even close because the hinges were coming off the wall abs door. The door looked as if it had been kicked in and not repaired. Missing covers over outlets. Bare drywall from giant holes in the wall, shoe boxes used to level the table, and what looked to be a bullet hole in the ceiling with a paper towle shoved in it. Also nothing to secure the sliding door so not much stopping somone from easily getting up to the second floor balcony and breaking in. Needless to say we didnt spend the night. I dont think we made it a full hour before we checked into the puffin right next door.
Comment from Hotel Management
5 May 2024 by j, Hotel Management
I am sorry that hotel did not meet your expectations and your feedback helps us to make a better hotel
by A verified traveler
Posted 4 May 2024
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Comment from Hotel Management
5 May 2024 by j, Hotel Management
Thank you for staying with us and your feedback. Have a nice trip.
by A verified traveler
Posted 2 May 2024
The business burned 2 years ago and it has had no repairs done to the burned area. Discusting dirty, stinks. Should not be open for business. No option to go elsewhere. NEVER AGAIN!
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Douglas, We appreciate you sharing your feedback with us. Our team is constantly working to ensure all areas of the hotel meet our guests' standards. Your concerns will be communicated to the management for further review and improvements. Thank you for bringing this to our attention.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by j, Hotel Management
I am sorry that hotel did not meet your expectations and your feedback help us to make a better hotel.
