Ratings based on 1,264 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
It was perfect location , very wonderful stay for my family and I.
by A verified traveler
Posted 26 Apr 2024
The worst hotel stay and i was only here for a couple hours. I stayed here a few years ago and loved it. It was nothing like a i remember. First, the area around the hotel is scary. Way worse than i remember. If youre taking your fam to disney, i wouldnt stay anywhere past the portifino. The area gets really unsafe after that. The hotel was much more run down than i remember. They changed us a $30 early check in fee for checking in ONE HOUR before check in. Which i thought was a little much. Our hotel room was dingy, musty, smelly, sticky (lots of sticky surfaces) and giant looking ants all over the bathroom. We also needed more towells and a new remote because ours was disgusting and broken. It took FIVE requests via phone and me going into the lobby before we got towells. Never got the remote. At 1 point i called the lobby about the remote and rebecca was insanely rude and hostile towards me. When i asked to talk to a manager she told me 1 wouldnt be in for days and they dont respond to after hours texts/calls. I told her i didnt feel comfortable staying somewhere where the front desk is so rude and i cant talk to a manager for days. It took an hour of expedia fighting with them before i got the refund. Rebecca mocked me, laughed at me, and had a large maintenence man follow me and my daughters around and intimidate us. If we didnt get out when we did i think they were going to physically attack us. I think they do it on purpuse so youll leave and they can keep your money.
Comment from Hotel Management
28 Apr 2024 by Tomas C, Hotel Management
Hello Katie,We apologize for the issues you had to deal with during your stay. We appreciate you for sharing your experience here with us as it helps us know where we can improve on as a hotel. Have an amazing day.
by A verified traveler
Posted 26 Apr 2024
Good for a quick business trip but the desk chair in the room was filthy.
Comment from Hotel Management
28 Apr 2024 by Tomas C, Hotel Management
Hello Andrae,We are delighted to know you had a good stay here with us despite some small issues for which we sincerely apologize for. We appreciate you sharing your experience here with us as it helps us know where we can improve on as a hotel. Have an amazing day.
by A verified traveler from Langley
Posted 25 Apr 2024
The hotel is down the street from the tog story parking lot. Its hard to find one room that fits 6 ppl. There were 2 queens in one room and a bunk bed in a little room with a door. 2 bathrooms so we could all get ready faster. Plus it was quiet. Ive stayed at clarion. Kings inn. One of the best westerns. This was low cost and best bang for my bucks. Breakfast included!
Comment from Hotel Management
28 Apr 2024 by Tomas C, Hotel Management
Hello Melissa,We are thrilled to know you had an exceptional stay here with us. Happy to know the room was to your liking and the location was convenient for you. Happy to know the price was fair and convenient for you. We thank you for sharing your experience here with us and we certainly hope to have you back in the fusible future. Have an amazing day.
by A verified traveler
Posted 20 Apr 2024
Nice rooms. Convenient to many food options
Comment from Hotel Management
28 Apr 2024 by Tomas C, Hotel Management
Hello Paul,We are delighted to know you had a wonderful stay with us and left with no complaints which is lovely to see. Happy to know the room was to your liking and the location was convenient for you. We thank you for sharing your experience here with us and we certainly hope to have you back in the fusible future. Have an amazing day.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Tomas C, Hotel Management
Hello Rocio,We are delighted to know you had a wonderful stay with us and left with no complaints which is lovely to see. We thank you for sharing your experience here with us and we certainly hope to have you back in the fusible future. Have an amazing day.
by A verified traveler
Posted 18 Apr 2024
Good stay esp for the price
Comment from Hotel Management
28 Apr 2024 by Tomas C, Hotel Management
Hello Proceso,We are delighted to know you had a wonderful stay with us and left with no complaints which is lovely to see. We thank you for sharing your experience here with us and we certainly hope to have you back in the fusible future. Have an amazing day.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Tomas C, Hotel Management
Hello Melody,We are delighted to know you had a wonderful stay with us and left with no complaints which is lovely to see. We thank you for sharing your experience here with us and we certainly hope to have you back in the fusible future. Have an amazing day.
by A verified traveler
Posted 15 Apr 2024
Front desk staff could have been more friendly but the ladies who worked the breakfast area were awesome! It is hard to find a hotel with a hot breakfast included so we made sure to eat before we left for the park each morning. It was convenient to ride ART to and from the park with a bus approximately every 30 minutes.
Comment from Hotel Management
17 Apr 2024 by Tomas C, Hotel Management
Hello Robin,We are thrilled to know you had a great stay here with us. Happy to know our staff made a good impression on you and provided great costumer service. Happy to know the location was convenient for you. We thank you for sharing your experience here with us and we certainly hope to have you back in the fusible future. Have an amazing day.
by A verified traveler
Posted 14 Apr 2024
Pool and hot tub nice. Facility needs updating. Towels very coarse. Had to ask for blankets, sheets very thin, no top comforter.
Comment from Hotel Management
17 Apr 2024 by Tomas C, Hotel Management
Hello Alicia,We sincerely apologize for not being able to provide you the stay you would've hoped for. We do appreciate you for sharing your experience here with us as it helps us know where we can improve on as a hotel. Have an amazing day.
