Ratings based on 972 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Our family stays here every time we go to Disneyland. It’s a quick walk and has a 24hr pool.
Comment from Hotel Management
5 Jun 2024 by Jesus, Hotel Management
Thank you for letting us know how your stay was. Hope to see you back soon.
by A verified traveler
Posted 27 May 2024
Súper durty
Comment from Hotel Management
27 May 2024 by Jesus, Hotel Management
Dear Aracely,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The survey has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,
by A verified traveler
Posted 27 May 2024
Staff was friendly and kind and very helpful
Comment from Hotel Management
27 May 2024 by Jesus, Hotel Management
Thank you for letting us know how your stay was. Looking forward to seeing you back here soon.
by A verified traveler
Posted 26 May 2024
Not a good customer service, room was hard to find
Comment from Hotel Management
26 May 2024 by Jesus, Hotel Management
Thank you for choosing to stay at the Four Points by Sheraton Anaheim and providing your honest feedback on the survey.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues with the rooms from occurring in the future.Once again, thank you for taking the time to share your feedback.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by Jesus, Hotel Management
Thank you for letting us know how your stay was.
by A verified traveler
Posted 19 May 2024
👍
Comment from Hotel Management
19 May 2024 by Jesus , Hotel Management
Thank you so much for letting us know how your stay was. Hope to see you back soon.
by A verified traveler
Posted 18 May 2024
My go-to choice for a weekend at DLR. Walking distance from the park but also on the route for the ART bus. Friendly, helpful staff, and comfy rooms.
Comment from Hotel Management
19 May 2024 by Jesus , Hotel Management
Thank you for letting us know.
by A verified traveler
Posted 29 Apr 2024
It was truly terrible. Dirty, shower hurt, it was so aggressive, no shampoo, bad pillows, it smelled. Literally the worst hotel I've ever stayed at in anaheim.
Comment from Hotel Management
29 Apr 2024 by Jesus , Hotel Management
Dear Elizabeth,Thank you for choosing to stay at the Four Points by Sheraton Anaheim and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues with the rooms from occurring in the future.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.Sincerely,
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
18 May 2024 by Jesus , Hotel Management
Thank you for letting us know how your stay was. We hope to see you back here again.
by A verified traveler
Posted 25 Apr 2024
Say what
Comment from Hotel Management
25 Apr 2024 by Jesus , Hotel Management
Thank you for letting know how your stay was. We hope to see you back soon.
