Ratings based on 973 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
I like to stay in Embassy because l like the rooms and they are usually very clean. This one was the exception, carpet was filthy and the room overall was super old
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Elizabeth,Thank you for your review. While we appreciate your loyalty to our brand, we are disappointed that our accommodations fell short of expectations on this occasion. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another chance to change your perceptions down the line and deliver a seamless stay worthy of a perfect rating.
by A verified traveler from daly city
Posted 4 Jun 2024
They didn’t have enough towels for my family and I, there reason was that they had a baseball team or softball team staying there, the kids were playing tag all over the hotel until about 11:00pm we couldn’t go to sleep because of the noise they were playing with the elevator all night I had to use the stairs to go to my car twice
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Adan,Thank you for staying with us and for leaving feedback about your stay. We're sorry to hear about your disappointing experience with the challenges you faced and the noise concerns. In the future, we welcome you to call the front desk to assist you with these concerns during your stay. We hope you enjoyed the rest of your stay, and we hope to host you again in the future.
by A verified traveler
Posted 3 Jun 2024
This is an older property which is fine but not when you can tell it needs fixing. Our room had holes in the carpet and one of our dining chairs needed replacing so we couldn’t use it. The bathroom didn’t feel clean as when we took a shower we could see hand prints on the mirror from not being wiped down properly. On our last day there someone had spilled a whole mess of food in the elevator and it smelled terrible. I went to tell the front desk so they could have someone clean it but no one was there or anywhere for that matter. The breakfast buffet was ok, it was a continental breakfast served buffet style, the fruit was very good though.
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Noah,Thank you for your feedback. We're glad you enjoyed the fruit at the breakfast buffet. However, we apologize for the issues you encountered, including the room's condition, bathroom cleanliness, and the spill in the elevator. We are addressing these concerns with our team to ensure improvements are made and we maintain our high-quality standards. Your comments are valuable, and we hope to provide a better experience on your next visit.
by A verified traveler
Posted 31 May 2024
Easy to book and staff was very nice
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Thank you so much for choosing to stay with us at Embassy Suites by Hilton Anaheim North. Your kind words about our team are greatly appreciated, and we are very happy to hear you enjoyed your stay. We hope you join us again soon. It was a pleasure hosting you.
by A verified traveler
Posted 29 May 2024
It was a nice stay. Loved the pool and the breakfast.
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Edgar,Thank you for choosing Embassy Suites by Hilton Anaheim North and for your fantastic review! It's great to know our refreshing pool and delicious breakfast were highlights of your stay. Should you return to the area, it would be an honor to welcome you back!
by A verified traveler
Posted 28 May 2024
Kids were running all over until 1 am the property did nothing about
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Darlene,We understand how frustrating it can be having to face the challenges you experienced, and we are sorry that your time with us fell short of your expectations. Your feedback will be used to continually improve upon our guest's experience. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.
by A verified traveler from Desert Hot Springs
Posted 27 May 2024
The room and property was clean. It just need some updating, like new carpet, and the bathroom was pretty dated. Staff was very nice and helpful though.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Faye,We always appreciate hearing from our guests, and we're glad our attention to cleanliness and service added to your experience. Thank you for your suggestions about the bathroom and carpet. We'll keep your comments in mind as we continue to update the property, and we hope to see you again should you be back in the area.
by A verified traveler
Posted 27 May 2024
Property was clean and safe. Parking was cheap and staff is friendly.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Brianne, Thank you for sharing your experience with us! We're thrilled to hear that you found our property clean and safe and that you appreciated our affordable parking options. Our team takes pride in providing friendly service, and we're delighted that it made a positive impact on your stay. We hope to welcome you back soon for another wonderful visit!
by A verified traveler from Peoria
Posted 27 May 2024
Overall, it was a good stay. Beds were comfortable and the room was very spacious. At first, the TV wasn’t working. After a couple of moving cords and patience, it worked.
They were a few dusty spots, spider webs, and rusty areas especially around the windows. The curtains were dirty and had stains on the outside and inside. Our bathroom door was very squeaky, so for our sleepy baby, it was difficult for us to use the restroom with a very noisy door. Lastly, the elevators took awhile to arrive. Staff were great, the breakfast was great, and the overall stay was good.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Gabriella,Thank you so much for taking the time to share your thoughts on your recent visit. We're thrilled our hospitable team left a memorable impression on you and that you started your day off right with our delicious breakfast offerings. However, we regret that you were not fully satisfied with your stay. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.
by A verified traveler
Posted 27 May 2024
It was a nice stay
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Roland, Thank you for staying at Embassy Suites by Hilton Anaheim North. We appreciate you leaving feedback regarding your visit and are pleased to hear that you enjoyed your time. We hope to see you again soon.
