Ratings based on 305 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Good property
by A verified traveler
Posted 16 Jun 2024
Very nice hotel, room was clean everything works
by A verified traveler
Posted 16 Jun 2024
Safe, convenient and clean.
by A verified traveler from Desert Hot Springs
Posted 9 Jun 2024
.
Comment from Hotel Management
13 Jun 2024 by Front Desk Staff, Hotel Management
Hello Ariana, thank you for taking the time to leave us a review. If there is anything we could have done to make your experience better please let us know! We hope to see you back in the future! - Brookhurst Plaza Inn
by A verified traveler
Posted 3 Jun 2024
Very friendly and cute place to stay
Comment from Hotel Management
6 Jun 2024 by Mikaela Y. , Hotel Management
Hi Jenny, Thank you for writing a review about your previous stay with us. We are glad that you enjoyed your stay and had a delightful interaction with our staff. We hope to see you again soon!
by A verified traveler
Posted 31 May 2024
The property was ok. Not the best. But I’ve seen worse.
Comment from Hotel Management
1 Jun 2024 by Mikaela Y. , Hotel Management
Hi Lashay, thank you for leaving us a review! We appreciate all of our guest's feedback as it gives us room to improve. Please let us know if you have any concerns or questions during your stay. We hope to see you again soon!
by A verified traveler
Posted 28 May 2024
Homeless people living in the front of hotel and also didn’t return my deposit
Comment from Hotel Management
29 May 2024 by Mikaela Y. , Hotel Management
Hi Mr. Ruben, We apologize for the inconvenience you have experienced during your stay. Regarding the issue of homeless individuals near the hotel, we are aware of the situation and are working closely with local authorities to address it. Ensuring a safe and comfortable environment for our guests is our top priority, and we appreciate your understanding as we take steps to resolve this matter. In addition, as per looking at our system, you checked out on May 18 and the deposit was released the same day. Please keep in mind that we do not charge your card so the deposit will not be seen as a "refund" under the bank statement. We simply put a hold on the amount of 100 and once we release it the hold will be gone. If you have any more concerns regarding your deposit, please contact us and we'll be happy to assist you. Thank you and have a great day!
by A verified traveler
Posted 28 May 2024
Like the pool and beds
Comment from Hotel Management
28 May 2024 by Front Desk Staff, Hotel Management
Hello, Ms. Maria thank you so much for taking the time to write a review about your recent stay with us. We are delighted that you had an exceptional stay with us and enjoyed our hotel amenities. We strive always to provide our guests with the best service possible. We hope to welcome you back to Brookhurst Plaza Inn in the future!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Front Desk Staff, Hotel Management
Thank you so much for leaving a review! We're happy to know that you had an exceptional experience during your stay at Brookhurst Plaza Inn. Please let us know if there's anything we can do to make your next visit even better! We hope to see you back again in the future! - Brookhurst Plaza Inn
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Front Desk Staff, Hotel Management
Thank you so much for taking the time to leave us a review! If there is anything specific that you felt we could have improved during your stay at Brookhurst Plaza Inn, please don't hesitate to reach out. We hope you consider staying with us again in the future! Thank you from Brookhurst Plaza Inn
