Ratings based on 1,821 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Nice place to stay
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Dear Todd, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Anaheim Portofino Inn & Suites. We hope to have the pleasure of doing so again on your next visit.Best regards,Chris Bourquardez,General Manager
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by David Taylor, Hotel Management
Sorry to hear. I also don't have any notes on your reservation that you made any contact to the FD. I wish we could have done better for you.
by A verified traveler
Posted 27 Apr 2024
This was the perfect distance when staying off the Disneyland property! All the staff were so helpful and kind. The rooms are a little dated and need updating but if you’re exhausted from the parks it really doesn’t matter.
Comment from Hotel Management
28 Apr 2024 by David Taylor, Hotel Management
Thank you for your feedback! We hope you will see us agian!
by A verified traveler
Posted 26 Apr 2024
Our stay at the Portofino Inn and suites was very relaxing and nice and quiet. The room was spacious and the bed was really comfortable... This was a wonderful spot to spend our honeymoon and enjoy the short walk to the wonders of Disneyland.
The Portofino was also conveniently located on Harbor Blvd. near a variety of restaurants.
All in all we truly enjoyed our stay there and the price was definitely worth it.
We will surely consider staying there again in the future.
Comment from Hotel Management
28 Apr 2024 by David Taylor, Hotel Management
AWESOME review! Come see us again! Congrats on the wedding and THANK YOU for choosing us for your Honeymoon!!
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Tatjana, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Anaheim Portofino Inn & Suites. We look forward to welcoming you back on your next visit.Best regards,Chris Bourquardez,General Manager
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Oscar, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best regards,Chris Bourquardez,General Manager
by A verified traveler
Posted 22 Apr 2024
Horrible bathroom
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Delilah, Thank you for taking the time to share about your stay with us. We are sorry to read that the bathroom you were in did not meet your expectations. We will evaluate the instances you mentioned as we are committed to offering exceptional experience for our guests. In the future, please know our front desk staff is always available to help, including relocation whenever possible. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve.Best regards,Chris Bourquardez,General Manager
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by David Taylor, Hotel Management
Thank you for sharing this with the hotel. We appreciate your feedback as it helps us to have a better future!
by A verified traveler
Posted 20 Apr 2024
What I did like the location is close to Disneyland. What I didn’t like is not very clean, didn’t smell clean and not amenities in the lobby “ hot water or coffee” .
Comment from Hotel Management
21 Apr 2024 by General Manager, Hotel Management
Dear Heather, Thank you for choosing to stay with us. We believe our proximity to Disneyland makes us such a great choice, and we are glad that you agree! However, we sincerely apologize for the oversights made when servicing your room. Your feedback is essential to improving our guest experience, and our housekeeping team will take the appropriate action to ensure this is not repeated. We hope you will revisit, as we would welcome another opportunity to make your next stay exceptional.Best regards,Chris Bourquardez,General Manager
by A verified traveler
Posted 18 Apr 2024
Room was nice and comfortable. The only issue we had was at night we had a couple of Silverfish in the bath tub.
Comment from Hotel Management
19 Apr 2024 by General Manager, Hotel Management
Dear Cynthia, Thank you for taking the time to share your review with us. We are delighted to read you loved our rooms. However, we are sorry for the issues you had in your bathroom and regret any inconvenience this caused. We will certainly share your concerns with our housekeeping team to take corrective action. Thank you once again; it will be our pleasure to welcome you back on your next visit.Best regards,Chris Bourquardez,General Manager
