Ratings based on 852 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
The fairmont was nice, out dated for the cost. Our room was literally falling apart the two nights we were there. The food was okay, the pools were nice.
by A verified traveler
Posted 23 May 2024
The hot springs pools are amazing.
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 20 May 2024
We enjoyed our stay. Staff was helpful and friendly. Room was much more than we needed but that was all that was available. The indoor pool was under renovation but the outdoor hot pools were nice.
Would be nice to have most current menus available in the room. When we arrived, we were given menus but they were not complete. There were food options we did not know about until our food was delivered to the room and we mentioned that we wished they still offered pizza. They did, but it was not on the menu provided. That's all. Oh, lounge and casino was small but nice!
by A verified traveler
Posted 15 May 2024
Love this place...pool,bed,shower and everything you need is there
by A verified traveler
Posted 9 May 2024
The staff are rude.
by A verified traveler
Posted 5 May 2024
by A verified traveler from Florence
Posted 4 May 2024
We rented the family suite. It was not as advertised. We were supposed to have more beds. The AC did not work. The bathroom fans did not work. The TV did not work. There was no hot water. We had to go shower elsewhere. There were no amenities, paper, etc. The vending macines were out of order. They could not give us any kind of a discount, because we booked through expedia. The springs/pools were great.
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 24 Apr 2024
