Ratings based on 847 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Love this place...pool,bed,shower and everything you need is there
by A verified traveler
Posted 9 May 2024
The staff are rude.
by A verified traveler from Florence
Posted 4 May 2024
We rented the family suite. It was not as advertised. We were supposed to have more beds. The AC did not work. The bathroom fans did not work. The TV did not work. There was no hot water. We had to go shower elsewhere. There were no amenities, paper, etc. The vending macines were out of order. They could not give us any kind of a discount, because we booked through expedia. The springs/pools were great.
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 10 Apr 2024
The staff were great and accommodating.
by A verified traveler
Posted 21 Mar 2024
Slide was closed for the day due to an earlier power outage.
by A verified traveler
Posted 26 Feb 2024
The place was over booked and cancelled my reservation
by A verified traveler
Posted 17 Feb 2024
The pools & hot springs were wonderful! The front desk “C’s” were helpful!
by A verified traveler from BELGRADE
Posted 25 Jan 2024
I’ve been staying here for years and the check in process is worse each year. Check in is at 4p, our rooms weren’t ready until after 7p. Zero effort was made to correct this situation, no compensation, no acknowledgment, nothing. Very disappointing experience
