Ratings based on 958 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Great food and a comfortable bed!
by A verified traveler
Posted 27 Apr 2024
We should have been allowed to unload our luggage in front of building not drag from parking lot. The handicap ramp should be by the front steps, not where we could not see it. There should have been a refrigerator and microwave in room.
Comment from Hotel Management
30 Apr 2024 by Sharon Hilferink, Management Assistant, Hotel Management
Dear Dina,Thanks for taking the time to review your stay at our hotel.We regret to hear that certain aspects of your stay did not meet your expectations. While we strive to ensure convenient access for all our guests, we recognize the importance of clear signage for amenities such as our ramp and will consider this in our ongoing efforts to improve guest experience. Additionally, we understand the convenience that in-room refrigerators and microwaves can provide. While these items are not currently offered, we do have a 24/7 self-service shop, Kukimi, for a variety of snacks and meals. Moreover, we offer luggage assistance to make our guests' arrival and departure as smooth as possible, and we apologize if this service was not made clear upon your arrival.Our commitment to providing a comfortable and enjoyable stay is unwavering, and we are grateful for the opportunity to address the points you have raised. At Ramada by Wyndham Amsterdam Airport Schiphol, we continually aim to improve our services and facilities to create positive experiences for all our guests.We hope to welcome you back in the future. Best wishes,Sharon Hilferink, Management Assistant
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Sharon Michieletti-Hilferink, Assistant to the GM, Hotel Management
Beste gast,Hartelijk bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We verwelkomen we u een volgende keer graag opnieuw!Met vriendelijke groet,Sharon Michieletti-Hilferink, Assistant to the General Manager
by A verified traveler
Posted 21 Apr 2024
Shuttle bus service is not good enough without stop at the airport, which wasted me almost one hour to wait for the next one.
Comment from Hotel Management
26 Apr 2024 by Sharon Hilferink, Management Assistant, Hotel Management
Dear Joseph,Thank you for taking the time to share your review.We are disheartened to learn that the shuttle bus service did not meet your expectations, and we understand the inconvenience caused by any delay. While our shuttle service is designed for ease of travel to and from the airport, we regret any confusion or wait times you encountered.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Sharon Hilferink, Management Assistant
by A verified traveler
Posted 21 Apr 2024
Clean and organized; friendly staff; very accessible to the airport and train station
Comment from Hotel Management
26 Apr 2024 by Sharon Michieletti-Hilferink, Assistant to the GM, Hotel Management
Dear Guest,Thank you for such a positive review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We all look forward to seeing you again in the future. Best regards,Sharon Michieletti-Hilferink, Assistant to the General Manager
by A verified traveler
Posted 19 Apr 2024
This was a great hotel, close to the airport. My only problem was with the bath towels in my room. They were scratchy as though they had been sitting for a long time after being washed.
Comment from Hotel Management
26 Apr 2024 by Sharon Hilferink, Management Assistant, Hotel Management
Dear Kristi,Thank you for sharing your review.It is gratifying to hear that you appreciated our hotel's close proximity to the airport, along with the dedicated service from our staff and our pool and sauna facilities.However, we regret to hear about your experience with the bath towels. Rest assured, we are committed to providing high-quality amenities and will look into this matter attentively. Thank you once again for choosing to stay with us.We look forward to seeing you again in the future. Kindest regards,Sharon Hilferink, Management Assistant
by A verified traveler
Posted 19 Apr 2024
Not close to a bus station.
Comment from Hotel Management
26 Apr 2024 by Sharon Michieletti-Hilferink, Assistant to the GM, Hotel Management
Dear Jeffrey,We appreciate the time you took to provide this feedback.We regret to hear that the hotel's proximity to a bus station did not meet your expectations. We understand the importance of convenient transportation options and would like to note that there is a direct bus connection that brings guests to Haarlem and Zandvoort, offering a pleasant journey to nearby attractions.We hope to have the opportunity to serve you better in the future.Warm regards,Sharon Michieletti-Hilferink, Assistant to the General Manager
by A verified traveler
Posted 18 Apr 2024
Our room had hair in the bathroom and on bedsheets. Felt like it wasnt even cleaned before we got there. Very limted food options near by. Noisy hallway with other guests waking our family up on both our rooms. Wont stay there again.
Comment from Hotel Management
20 Apr 2024 by Sharon Hilferink, Management Assistant, Hotel Management
Dear Mark,Thank you for taking the time to share your review.We are pleased to hear that you found our service to be satisfactory. Providing attentive and caring service is something our team takes great pride in, so this feedback is especially appreciated.However, we are genuinely disheartened to read about the aspects of your stay that did not meet your expectations, particularly regarding room cleanliness and the condition of the hotel. Please rest assured that we have a dedicated housekeeping team committed to providing clean and comfortable accommodations for our guests. In regards to the limited food options nearby, our Kukimi store offers a variety of snacks and meals accessible 24/7, which many guests find convenient. Regarding the noise disturbances, we strive to ensure a peaceful environment and recommend our guests to opt for rooms on higher floors for a quieter experience. We regret to hear that the amenities in your room did not enhance your stay with us, and we would like to highlight that we do offer a range of amenities to cater to our guests' needs, such as free high-speed internet and electric kettles.Once again, we are truly sorry that your experience was not reflective of the high standards we aim to uphold. We value all our guests' feedback as it allows us to continually improve our guest experience.The whole team hope to have the pleasure of seeing you again. Best wishes,Sharon Hilferink, Management Assistant
by A verified traveler
Posted 17 Apr 2024
N/A
Comment from Hotel Management
26 Apr 2024 by Sharon Michieletti-Hilferink, Assistant to the GM, Hotel Management
Dear Canisha,Thank you for your recent stay and for taking the time to leave a review.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.We hope to welcome you back. Best wishes,Sharon Michieletti-Hilferink, Assistant to the General Manager
by A verified traveler
Posted 15 Apr 2024
Very near the airport
Comment from Hotel Management
30 Apr 2024 by Sharon Michieletti-Hilferink, Assistant to the Gen, Hotel Management
Dear Edgar,Thank you very much for this positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our convenient location.We look forward to welcoming you again.Best regards,Sharon Michieletti-Hilferink, Assistant to the General Manager
