Ratings based on 423 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
I had a very pleasant stay at this hotel. It was quiet and that is important to me. The staff was nice and helpful.
Comment from Hotel Management
28 Apr 2024 by Marko, Hotel Management
It was a pleasure having you as our guest.
by A verified traveler
Posted 15 Dec 2023 on Hotels
by A verified traveler
Posted 12 Sep 2023
They do not allow visitors at our rooms.
Comment from Hotel Management
20 Oct 2023 by Marko, Hotel Management
Indeed, we do not allow outside visitors. That is hardly a reason to give us a 1. The rule is here for yours and our safety.Kind regards,Marko Barbulovic and the Prinsengracht hotel team
by A verified traveler
Posted 6 Sep 2023 on Hotels
Hotel was very clean. The rooms are a bit small but still how long are you really in the room.
Comment from Hotel Management
20 Oct 2023 by Marko, Hotel Management
It was a pleasure having you as our guests. We're hoping to see you again next time you're visiting Amsterdam.Kind regards,Marko Barbulovic and the Prinsengracht hotel team
by A verified traveler
Posted 6 May 2023
The staff was very hospitable. Recommend highly.
Comment from Hotel Management
6 May 2023 by Marko, Hotel Management
It was a pleasure having you as our guests. Thank you for your feedback.Wishing you a wonderful day. Kind regards,Marko Barbulovic and the Prinsengracht hotel team
by A verified traveler
Posted 9 Jan 2023 on Hotels
Great place and people
Comment from Hotel Management
30 Jan 2023 by Marianne , Hotel Management
Dear Javier,We are so pleased to have received a 10 from you. This is a sign we have given you a nice stay which is what we always try to provide for our guests. So thank you for taking the time to leave a review.
by A verified traveler
Posted 4 Dec 2022
Excellent location and very helpful staff. Only complaint is the extremely soft mattress in the single rooms. Didn’t sleep well. Others experienced the same. If matresses aren’t changes then I won’t return but if they do change, I will definitely return and recommend.
Comment from Hotel Management
30 Jan 2023 by Marianne, Hotel Management
Dear Megan,So sorry to hear your matress was too softHowever, I am pleased to inform you that all singleroom mattresses have been changed and there are new boxsprings, matresses and toppers in those roomsSo, do come back to try them out!Kind regards,Marianne
by A verified traveler
Nice hotel in a good position.
Posted 5 Sep 2022 on HotelsI rented a single room. It was a very adequate size, comfortable bed, very clean,medium size wardrobe, desk and 2 chairs. Room was quiet over night with a nice view of the garden.Reception staff were all friendly, helpful with very good levels of English
Comment from Hotel Management
26 Oct 2022 by mv, Hotel Management
Dear Jonathan,Thank you so much for this nice feedback. We are happy to hear that roomsize, cleanliness and staff met your expectations.Do come visit us again if in AmsterdamKind regards,Marianne
by A verified traveler
Posted 2 Jul 2022 on Orbitz
by A verified traveler
Posted 16 Jun 2022
I booked this room for a friend coming from Turkey. On his way to the airport, his Uber was in a terrible accident delaying his flight. My friend is still in hospital. The driver was killed. I requested consideration for this circumstance, perhaps credit for future stay. The woman at the desk refused. There are times when we should make the right decision to be human and decent. Both EasyJet and Pegasus budget airlines have been extremely understanding and refunding all costs. Disappointing.
